HT4743 I have paid for an HD season of doctor who. The new episode is up but it's asking me to pay for it. Why is this?

Does anyone know why this is happening? Or how to fix it?

Then it simply was NOT Brand New. Doesn't matter what the box looked like when you got it or if you went through the setup pages when you first turned it on. If it is registered to some other Apple ID then someone else had originally registered it and locked it to there ID.
Type in the serial number of the system into this page.
https://selfsolve.apple.com/agreementWarrantyDynamic.do
And see when it was originally registered.
Then send it back to Amazon as Used.
LordRavenWolfe wrote:
So I bought a brand new macbook from Amazon, and it came factory sealed (Not my first time buying a macbook, last one I bought was from Apple directly) but after I got this, I put in my apple I.D. and it told me there were updates available. I told it to go ahead and update, and it updated about half of the list, but the essential stuff (pages, notes, etc) it says "This software was installed using another Apple I.D. Please logon with that I.D. to install the software." I'm a bit baffled by this as it is a brand new mac and so I don't know why anyone else's I.D. would be logged into this mac. I'm not really worried about it though, as I don't really need to update my pages, etc, as I like what I have, but I'd love for this stupid "updates availble" popup to stop popping up every freaking day!!!
Anyone have any suggestions on finding out how to either gain access to update, or get rid of that "other" i.d. that is somehow associated with my brand new macbook?
I'm running OSX 10.9 if that is of any consequence.

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Hello, i appreciate the new features of facebook, but i am asking for free live wallpapers as android customers enjoying it for free tyvm.

Hello, i appreciate the new features of facebook, the stickers and chat heads, and i would like to enjoy free live wallpapers as android customers having them for free thanks a lot

I am fond of live wallpapers, and also i need the cool features of android , but i think that apple devices are the most reliable , they just need to be less classical :), thanks anyway for your replies .

Old adobe ID needed to authorise this computer so I can read all my books I have paid for

I need to recover my old adobe id in order to authorise this computer so I can open the books I have paid for. When I installed sony reader to this (my new) computer it wouldn't allow me to open any books I have paid for. Sony says this is to do with my adobe id so I tried a few weeks ago to sign in using my adobe id (1st time in 3 years). Now I couldn't remember my username but it said it was probably my email address but then it told me you didn't recognise my email address. I have not changed my email address in the past 6 years at all but I could have entered it as [email protected] or co.uk or I could have put in googlemail instead of gmail. I always enter it as [email protected] now. I signed up again but that doesn't help me with my books I have bought so I need you to help me find my old adobe id.
Thanks

Do you have your old computer still. If so, go to digital editions on it, and in the Library view do menu/Library/Authroize Computer.
That will tell you the email it was registered with.
There is a long-winded way (below) to find the internal AdobeID a book belongs to,
I don't know if having got that internal ID whether Adobe service are able to tell you what the external ID (email) assocated with the internal ID is.
I have made this comment before but nobody has responded whether it helped or not .....
~~~~~~~~~~~~~~~~~~~~~~~
OK. To find the internal AdobeID.
open a sample DRM .epub file as a .zip file.
With some zip programs, you can just open the .epub as an archive (ev, with 7zip),
with others you will have to rename the .epub file to a .zip file first, then open it.
find the file 'rights.xml' within the zip. Probably 'META-INF\rights.xml'
open the rights.xml file
inside you will find a section '<user>' that looks something like
<user>urn:uuid:ff2ddc22-eca0-46c6-a84d-xxxxxxxxxxxx</user>
That string is the internal version for your AdobeID.
That stays fixed for the AdobeID, even if you change the associated email (or password),
that internal ID is what is really associated with the book.
(n.b. there is no point in trying to change the urn to a current one you might find and recreating the .epub file; the DRM is cleverer than that).
You can now contact Adobe at Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html
It may be that if you can give them that internal ID they will be able to get you access to your account again.
If they say they can't, it might be worth trying two or three times at intervals;
it seems from what others have said that some of the representatives are very clued up, but others are not.
(I've never used the Live Chat).
If you do go through all that, let us know how you got on.

I have paid for and downloaded season 5 of Breaking Bad and when I try to watch it back on my laptop, it just allows me to watcha 30 second clip. Am I missing something ?

I have downloaded the latest itunes version on my Samsung windows 7 laptop. It is a higher end model. Anyway, have paid for and downloaded season 5 of "Breakin Bad" but when I press "play" on an episode, it only displays a 30 second clip. The download was successful and it says "downloaded" right beside the episode icon.
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am I doing something wrong ? This is my first time purchasing something from itunes.

If your library was working on your computer and then popped up empty all of a sudden then this might be what you need...
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2

I am missing content tv shows I have paid for

Several seasons of top gear that I have Paid for season 8 thru 15 maybe are not in my library I went to itunes and they arent there.I was able to re download season 16 but there is no way to get other seasons. Please help

It has always been very basic to always maintain a abckup copy of your computer. Use your backup copy to put them back.

Apple Support ignores me completely, there is no way I can complain about lack of feed back and I even have paid for a protection plan!

I have paid for an extended support through the Apple protection plan. Frankly I do not understand what I´ve paid for as there is no support and no plan, except ignorance and waiting time.
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I am actually deeply dissapointed with Apple and I cannot find any way to even forward a complaint. Not that I believe it would help, but at least I´ve tried. I also think it would be fair to to get my money back for a product I´ve paid for which obviously isn´t working, namely the Apple Care Protection Plan.

Hi, so you suggest I should be grateful for getting what I have paid for? Sorry but that's only getting what I paid for. Add to that, that this has been against the phone support I've used a lot of time and money for! I don't feel anything but hopelessness for the total lack of customer support. An expensive Mac Book Pro shouldn't fail after 2 years in the first place! But failure may of course happen with the best products, and Apple as well. The real fault however is Apple's arrogance and failure to fix it! Instead of getting help and guidance to a solution, I used hours and lost days of work, and was made to pay a lot for total unusable "assistance". I was even adviced to hold back on taking the Mac Book Pro to a store, as I was told the support person a senior, would figure it out. Well Apple definiately squezzed the lemon! Since the Time Capsule/Time Machine system didn't fuction I was also in a stale mate as I needed assurance that My files wasn't lost when delivering the machine for repair. I was adviced that could happen. Quite a deadlock wasn't it! As an expert on Quality Assurance I was also suffering lost revenue in my work for clients. I finally had to buy a Samsung Ultrabook as working machine and backup, a neccesity as Apple obviously cannot be trusted when needed. Bill Gates and Windows has one advantage over Apple, they know things can go wrong and hence have much better support. Apple support is a maze were only the strongest and most persistent get through. I am one as I didn't accept being treated like that. That's the only reason I finally got a repair. However the machine is still not functioning as mentioned. I have a case number, a phone number and mail address to a senior support person, whom I've been trying to contact for more than a week, He has still not responded to my mails or phone calls. I cannot even figure out how to contact Apple to complain about such ignorance. Note by the way that here in Norway I must pay to call support and more often than not there is more than half an hour waiting time. I might spend hundred of dollars in that "game" without even knowing that I will get the support I've paid for and only keep paying even more for wasting my time! This is simply not good enough, it is no less than arrogant and wrong! I frankly think Apple is doing a big mistake with such por treatmen of their customers.

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Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Also,
This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

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Enabling iTunes Match does not delete music from your computer. Why do you think it is now not in the iTunes library if it was before? If all of your music was in the iTunes library then it is also now in the cloud if iTunes has completed it's scan and all the music meets the match requirements. Enable the iCloud Status column in the iTunes browser by switching to Song view and pulling down View > View Options. Select iCloud Status then close the small window. Sort on the new column. Your music should be listed as "purchased," "matched" and "uploaded." Some tracks may be "ineligible." Post back and let us know.

I have a business and I use iCal for all my appointments, how can I print receipts from my MacBook to a receipt printer? I want my clients to have a receipt of the services that they have paid for, can anyone HELP ME PLEASE?

I have a business and I use iCal for all my appointments, how can I print receipts from my MacBook to a receipt printer?
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Hello mixanme,
Sorry to hear you are not able to update your iPod touch using iTunes. Thank you for providing all that information about what is going on. I found an tutorial to assist with issues updating an iPod touch:
Issues updating or restoring iPod touch
http://www.apple.com/support/ipodtouch/assistant/restore/
I hope these steps help!
Best,
Sheila M.

I have just bought a new Imac and it will not load my copy of FCE 3.5 as it says "PowerPC applications are no longer supported". So how do I get to use the version of FCE I am used to and have paid for ?

I have just bought a new Imac and it will not load my copy of FCE 3.5 as it says "PowerPC applications are no longer supported". So how do I get to use the version of FCE I am used to and have paid for ?

I do not have any experience with Final Cut, but if you have existing projects that you MUST access; then you are in need of a solution on your new iMac in Mountain Lion!
Unfortunately you got caught up in the minor miracle of Rosetta. Originally licensed by Apple when it migrated from the PowerPC CPU platform that it had used from the mid-1990's until the Intel CPU platform in 2006, Rosetta allowed Mac users to continue to use their library of PPC software transparently in emulation.
However, Apple's license to continue to use this technology expired with new releases of OS X commencing with Lion (and now Mountain Lion). While educational efforts have been made over the last 6 years, the fact is that Rosetta was SO successful that many users were caught unaware UNTIL they upgraded to Lion or Mountain Lion.
Workarounds:
1. Purchase a used Mac that will run Snow Leopard (with the optional Rosetta installed) and continue to run FCE on that Mac (you can actually use Screen Sharing with a "headless" used Snow Leopard Mac Mini and use the 27" screen from your iMac to view and work FCE in the Mac Mini environment);
2. Upgrade to an Intel compatible version of FCE and hope it converts your existing projects to its newer format correctly. There is much debate that the newer version of Final Cut are eliminating many needed features; for example Final Cut Pro X vs. Final Cut Pro 6 -- many users are staying with version 6;
3. Install Snow Leopard (with Rosetta) into Parallels and then install FCE in the Snow Leopard environment:
[click on image to enlarge]
Full Snow Leopard installation instructions here:
http://forums.macrumors.com/showthread.php?t=1365439
NOTE: STEP ONE of the instructions must currently be completed on a Snow Leopard or Lion Mac and the resulting modified Snow Leopard.cdr install file can then be moved over to your Mountain Lion Mac for completion of the remaining steps.
NOTE 2: Computer games with complex, 3D or fast motion graphics make not work well or at all in virtualization.

HT4098 I have paid for an iPad magazine subscription, but I can not see all the pages of the magazine. All I am getting is the free preview. The magazine company said to contact Itunes, where I don't see a solution.

I have paid for an iPad magazine subscription, but I can not see all the pages of the first issue I just got. All I'm getting is the free preview. I contacted the magazine publisher, IPC, who said to contact Itunes, where I do not see an answer.

You can contact iTunes Store Support here.
https://getsupport.apple.com/Issues.action
Click on Purchases, billing and redemption to get started. Are you sure that you actually downloaded the magazine? I have a subscription to one magazine and I choose to download the magazines on my own rather than automatically.

TA48312 I NEED TO UPGRADE FROM 10.5.8 TO USE MY ITUNES MATCH, WHAT DO I NEED TO DO TO DO THIS? I HAVE PAID FOR IT AND HAVE DONE ALL THE NECESSARY TASKS TO GET ICLOUD UP BUT MY ITUNES WILL NOT WORK?

I NEED TO UPGRADE FROM 10.5.8 TO USE MY ITUNES MATCH, WHAT DO I NEED TO DO TO DO THIS? I HAVE PAID FOR IT AND HAVE DONE ALL THE NECESSARY TASKS TO GET ICLOUD UP BUT MY ITUNES WILL NOT WORK?

jbrie8210 wrote:
I NEED TO UPGRADE FROM 10.5.8 ...
The first step in Upgrading... is to Snow Leopard = OS X 10.6.x
It is Not available as a download... It is a Paid Upgrade.
Do this first...
Check that your Mac meets the System Requirements for Snow Leopard...
Snow Leopard Tech Specs
http://support.apple.com/kb/SP575
If so... Purchase a Snow Leopard Install Disc...
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Other countries...
http://support.apple.com/kb/HE57
After the Successful Install, run Software Update to get the latest updates for Snow Leopard.
Be sure to make a Backup of your Current System Before Upgrading...
Next...
Upgrade to Mountain Lion
With Regard to ML... Check here for compatibility of 3rd party Software you may be using... Also note that Rosetta is no longer supported in Lion and Mountain Lion...
http://roaringapps.com/apps:table
You should also consider more RAM... Get the Maximum you can for your Mac...
It is important to get the Correct and Matching RAM
See Here > OWC RAM > http://www.macsales.com
The above site also has videos on how to Install RAM should you need it...

My apple id is an old email that isnt working. Do I need to change it to a working email? If so will I not lose all my songs I have paid for with the old id email?

My apple id is an old email that isnt working. Do I need to change it to a working email? If so will I not lose all my songs I have paid for with the old id email?

Welcome to the Apple Community.
Yes you should supply another address, no you won't lose your purchases.

How can I swap my photos and the apps I have paid for, from my iphone 4s to iphone 5?

I am having trouble swapping my photos and videos along with my paid apps to my new phone
I dont have access to a computer and cant let my old phone go until I have all the pictures.
Also have a few apps i have paid for.
Please can someone advise me on this.
Thank you

Have you set up the new phone yet?
If you did you missed it.
On the iPhone 5:
Settings > General > Reset > Erase All Contents & Settings
When it finishes choose the restore from iCloud backup option

HT4743 I have paid for an HD season of doctor who. The new episode is up but it's asking me to pay for it. Why is this?

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