HT4889 moving files from pc to mac book

Hi have down loaded to set up moving files from pc to mac book pro but keep getting an error message on pc  saying error occurred whilst  preparing your info for transfer ! i am running visa on pc any help pls thanks

Look at these links.
*How to use your iPod to move your music to a new computer*
http://docs.info.apple.com/article.html?artnum=300173
http://www.ilounge.com/index.php/articles/comments/copying-music-from-ipod-to-co mputer/
 Cheers, Tom

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