HT4946 i want to backup my iPhone to my new iMac but my backup is selected to Encrypt Local backup and my password does not work.
I am trying to backup my iPhone on my new iMac iTunes. It is currently backed up on my PC and encrypted. Both PC and iMac iTunes have Encrypted backup selected. My password does not work for either iMac or PC. Should I go ahead and try to backup to my iMac iTunes.
Sorry to hear about your phone jb111jb! We'll do everything we can to help find the best route! The only way to remove the password is flashing the device, but that will erase all the content. Have you ever backed up using Verizon Cloud or Google Sync? Do you have a memory card?
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http://www.apple.com/contact/
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dennythepest wrote:
My iTunes password does not work on my iPhone,...
Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
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Hello there, TempestBelcher.
It seems you've covered all the bases, but feel free to review the iPhone Troubleshooting Assistant for connectivity here:
Apple - Support - iPhone - Calls Troubleshooting Assistant
http://www.apple.com/support/iphone/assistant/calls/#section_0
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