HT4972 I am trying to update my iphone 4S which has ios 4.2.1 and update either to ios 5 or 6. have got the latest itunes but everytime I try to update through itunes it doesn't go anywhere, it gets stuck on backing up. help?
I have the latest iTunes, but it seems to get stuck on the back up stage; its not that it can't back up as it happens every time I connect, but when I click upgrade to ios 6, then it suddenly takes a long time and eventually just doesn't go anywhere. even left it running overnight but didn't happen. Just doesn't take the next step of uploading the operating system. help would be greatly appreciated, have been trying to do this for two days now
Hello Rebel1453
Check with the article to go over troubleshooting issues with connecting to the iTunes Store as it needs to download the software for your update.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
-Norm G.
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Where do I download Apple Support Application for Itunes?
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Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
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If your computer is running an OS X prior to Snow Leopard 10.6,
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