HT4972 I have an ipad 2, yesterday I updated my ipad going in to settings software update, then the ipad went into resore mode saying it needs to connect to itunes. I did that and itunes said it was goingo to do a resotre and I lost all my info, pictures,
I have an ipad 2, yesterday I updated my ipad going in to settings software update, then the ipad went into resore mode saying it needs to connect to itunes. I did that and itunes said it was goingo to do a resotre and I lost all my info, pictures, contacts. Is there a way to recover all my info?
You should be able to reconnect to iTunes and then you should see an option to restore to your ipad from your last back up in iTunes.
Similar Messages
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My iphone 4 was crushed on the road. Bought a 4 replacement tried to restore it in itunes to get my contact info and it said there was a problem with my phone and I should contact apple store. What does that mean please?
Is the replacement exactly the same as the original ie same memory size & same version? If so it may require updating the OS software before trying to restore your stuff from the backup.
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I tried to set up my daughters iPod touch yesterday on my mother's computer. I used an iTunes card and set up an iTunes account and it said it was approved however none of the app boxes ever showed up on the iPod. The only thing that shows up is a cord and an iTunes logo. I went to best buy and the technician told me the iPod didn't sync with the computer when the iTunes were downloading. Today I learned whatever computer you set you iTunes account up on and sync your iPod to is the only one you can continue to download onto your iPod. Since I wasn't successful in syncing the iPod the first time can I now set the iPod up to my iPad and if so did I waste the iTunes card that said was successfully downloaded on my mother's computer yesterday?
Okay, but this is nothing new. Purchased content has ALWAYS been permanently tied to the AppleID account used to buy it. It has never been transferable between accounts, or playable on computers not authorized for that account.
It has nothing to do with how you sync or save your OWN music. You cannot authorize your computer for music bought with an AppleID that you do not control. -
After updating my Iphone 4s to os 7.1.1 from 7.1 over the air, my phone went into recovery mode. Yet when I try to restore it with Itunes on my windows 7 laptop it says the network connection has been reset. Make sure your network settings are correct and your network is active, or try again later. My phone has the itunes logo and charger symbol on it, as well as an arrow pointing at the Itunes logo. After holding the sleep button down or even doing the hard reset the same screen comes up on my phone regardless of whether it is plugged in or not to my computer. I have turned my computer off and on again. It is plugged in and charging as it's battery life is very short. I also reset my modem and the same error message pops up. The only option on my computer when my phone is plugged in is to restore it. My firewall also allows Itunes through it. I have literally tried everything I know being someone who knows very little about technology. I also do not want to hear about how the update worked for other people. My phone has been in recovery mode for 5 hours at least now so it will just make me more frustrated if a bunch of people post about how the update worked for them.
Once the Device is asking to be Restored with iTunes... it is too late to save anything... and you must continue with the Recovery...
kevinpowell1 wrote:
how can i get it out of recovery mode?
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Then See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
Some users have reported as many as 8 or 9 attempts were necessary before success.
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
If the issue persists...
Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first... -
my iphone 3gs said it was out of service then it turned off and when it turned on it said to activated then it said to plug in to itunes i did that n it turns back off. how can i fix it?? or whats wrong
If it continues to show the connect to iTunes graphic, then you do have to restore the phone. If you have not created a backup of your phone, then I hope you use icould because this will erase all of the info on the phone.
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I have an iPhone 5, yesterday it wasn't receiving any signal. I reset it and when it cam back on it said plug into iTunes, i did that but now it comes up with error 9006 and 39. What do i do, i have tried different wires, and different plug in holes, I've left it for the night and tired again this morning.
Error code 9006 is related to the computer's security software settings, 39 is not listed inResolve iOS update and restore errors try turning the security/anti-virus software off if you are using something like that. Then you may need to restore via the recovery mode since that is what the graphic of a USB wire connecting to iTunes means, it has already entered recovery mode...see http://support.apple.com/kb/HT1808 for instructions on recovery mode restoring.
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I just tried updating my iPad through iTunes and it said it was unsuccessful and now is telling me to restore my iPad!! why is this and I'm not sure if it did back up because my iPad will not turn on.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I went to back up my iPhone4 and it said there was an update. So I clicked on 'update and backup' (or something close to that.) It took FOREVER...way longer than usual. When it was done, it showed the power cord w/an arrow to iTunes. ***??? I restarted my computer and tried the whole process again and still...the power cord with an arrow to iTunes. And I know this means I have to go to Apple and get another phone and will lose anything that wasn't backed up. Anyone else have this happen or have a solution so I don't have to do a restore???
Reboot your computer.
Disable your antivirus and firewall.
Connect the phone to a USB port directly on your computer, not to a hub. If your computer is not a laptop and has ports on both front and back use a port on the back.
If iTunes does not recognize the phone when you connect it see: http://support.apple.com/kb/HT1808
If it STILL doesn't work open a command window and type:
netsh winsock reset
Then try again. (It seems that a recent Microsoft Windows update may have corrupted network settings; this restores them to the factory default).
BTW, was there an error number associated with the failed update? -
Hi I tried to update my iPhone 5 to ios7 I followed everything it told me to do it started to verify switched its self off came up with a symbol that indicated to plug into iTunes I did that it then said restore so I pressed to restore and update a message then came up on iTunes that my iPhone is in recovery and couldn't restore I need help I don't no what to do
Just some possible solutions, try and see:
- Make sure you have the latest version of iTunes.
- Reboot your laptop.
- Clear hosts (windows/system32/drivers/etc/hosts)
- Remove the iOS 7 ipsw and let iTunes download a new one (press WINDOWS KEY + R and type %appdata%, then navigate to Apple Computer/iTunes/Software Updates and remove the ipsw).
- Don't forget to close iTunes before doing these actions.
- Try a different USB port.
- Completely remove iTunes (also from registry and stuff) and re-install.
- Try on a different computer. -
I just tried to update my iPhone 4 and it said it was successful, but now I have a message (USB icon - arrow- iTunes icon) that is frozen? I have turned off the phone, unplugged USB and reconnected and closed out of iTunes and back in. Any suggestions?
Hello, Spedellen.
Thank you for visiting Apple Support Communities.
When experiencing issues restoring an iPhone, here are the best articles to go through. If you received a specific error number when restoring, see the section labeled Get more help in the second article below.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
Cheers,
Jason H. -
I bought an iPhone from Ebay and it did not turn on so I looked on WinSCP and it said there was NO files PLEASE can someone send me iPhone 4 files!
No, no one can do that. You need to try restoring it:
Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the battery charge warning,
let the device charge for at least ten minutes to ensure that the battery has some
charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
My iPad just died. The gear symbol came up and then the screen went blank (turned off). It was fully charged so that wan't the issue.
That is indicating that the device has gone into recovery mode. Press just the Power button until the red Power Off slider appears and slide to turn it off. Then power it back up to see if it has exited Recovery Mode. If it has, then you should be good to go.
If it has not, then the issue you had that caused the iPad to turn off was one that put your device into Recovery mode requiring that you go through the recovery process (i.e., the reset did not process since the issue required a recovery to resolve). Here is a link that explains what you need to do to get out of Recovery Mode in that case:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
This article tell you how to restore your device using a backup:
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support
Post back with any questions!
Cheers,
GB -
yesterday i tried updating to Ios 8. i new there were going to be some problems but i decided to do it. i started the update and less than a half hour into it my phone completely crashed.it went into recovery mode so i connected it to iTunes. i hit restore and update . it gave me and estimated time that kept going up. finally when it got to 800 hours it stopped and said an error occurred. i tried it again and the same error occurred. i am very disappointed in this because i greatly need my phone for school and other important things. i wasn't gonna wait that time anyway. i would like to know if there is anyway i don't have to update, get out of this screen without waiting forever, speed up the time, or get my computer to not crash when it gets to so many hours. (i have windows) plz help me out asap!!!
I have experienced a similar error with the iPhone 4S. The new version of iTunes will not let me restore the phone, it must be updated and nothing appears to be happening. Suffice it to say I am not amused. Apple needs to work this out - I had trouble updating to 8.0.2 as well.
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I bought a song from the itunes store and downloaded it and it said download was complete but when i go to play the song it will only play the first 14seconds of it then it cuts off. what should I do to retrieve the rest of the song?
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us -
I went to upload he newest itunes and to download my pics to my computer by backing them up. So I hooked my 3G phone up to my computer and it said it was backing up my photos,etc....It then said something like it was unable to successfully backup my photos. Then something came up saying thephone needed to be restored but I didn't push on that button because it would said I would lose all of my data (i have my pics of my little guy who has been suffering from cancer...too priceless to lose). So I didn't push on that button and now all that is on my phone screen is the itunes symbol and a pic of the usb adapter showing an arrow pointing to the itunes symbol.
The terms of service of the Apple Support Communities prevent us from helping anyone with a jailbroken phone.
You're on your own. Good luck.
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