HT4972 iphone updation

i can't update my iphone 3gs software 5 to 5.1, its shows an error
(There was a problem downloading the software for the iphone, an unknown error occured (-23) ) when i restore the iphone its shows the same error, what should I do ?? I am inserting the screen shot of that error, please help me?

Error 23, 28, 29: These errors may indicate a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with the white USB Dock Connector cable that shipped with your device, on a known good computer and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value, (00 499901 064000 0), can also confirm a hardware issue. Out-of-date or incorrectly configured security software can also cause these errors.

Similar Messages

  • HT4972 iPhone Update is stuck at "Verifying iphone update with apple"

    My iPhone Update is stuck at "Verifying iphone update with apple".  Any suggestions?

    How long has it been like that? Maybe restart it and try it again or do it manually from iTunes on the computer.

  • My phone wont back up or sync to itunes 10.6. i have a windows 7 32 bit laptop. i have tried updating the ios and receive the message saying it cannot connect to the iphone update server please check network connection. any help

    have a iphone 4. i have downloaded the latest version of itunes to update the ios. I am having problems with the back up and sync and also the update. the update error message is coming up saying it cannot connect to the iphone update server. I am useing a windows 7 32 bit laptop. I have also reset my phone to factory settings. Would taking it to one of the stores and they would do it for me??
    any help will be great thank you

    All I can tell you is that I am having the exact same problem with an iPod Touch and that I was running iTunes 9.2.1.5 at the time it happened. Upgraded to 10.0.0.68 hoping that it might help, but no joy.
    I don't want to do a restore just now since the Touch seems to be working fine. Restore will have to wait until I have plenty of free time in case something goes wrong.

  • Is there a problem with iPhone update server, I can't seem to update my IOS on my wife's 3GS iPhone, keep getting message that the server is not reachable, yet I am connected to internet and had no problem syncing the phone or downloading iTunes software

    What's up with the iPhone update server. I have repeatedly tried in recent days to update the IOS software on my wife's 3GS iPhone but keep getting message that the iPhone update server cannot be contacted. The phone syncs normally and I am sure I am connected to the internet properly. Also I have successfully updated ITunes software during this same time frame.  What gives??

    Try this support document http://support.apple.com/kb/TS3694 and look at this section.
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors: 
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
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  • HT203163 I am not able to access to iphone updates/store; as secure link to itunes store failed. I tried to turn firewall off, reinstall itunes and other troubleshoot options but none of them works.....

    I am not able to access to iphone updates/store; it displays the message under diagnostics 'secure link to itunes store failed'.
    I tried to turn firewall off, reinstall itunes and other troubleshoot options but none of them works......
    Please help.

    Update:  I tried the "Toshiba Recovery Wizard" after everything else either fizzled out or hung up. After going all the way thru the recovery process (up to 100%), I finally got an error message.....it didn't work. And now, when I fire up the computer, I don't even get to that menu with the recovery options....the only thing I can boot into is the screens with the various ways to run your OS (in "safe mode", "safe mode with networking", etc).
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  • I cannot update my iphone the iphone update will download completely i then recieve an error message that my network settings are incorrect or my network has timed out and to try again later. i have tried 3 different networks

    please help i cannot update my iphone . i am running itunes 10.5 and this updated and installed fine.
    the iphone update will download all 774 mb but each time the download finishes i recieve the same error message.
    this says that the network settings were incorrect or the network timed out please try again later.
    i have tried using 3 different internet networks and the connection have been fine.

    I've been getting timed out for 2 days now, what finally worked for me was not plugging the phone into the computer and just doing the update through my wifi, worked perfectly, took less than 15 minutes

  • Iphone update server could not be contacted

    Hi
    I've been trying to update my iPhone to the latest firmware, 3.1 and it is just giving the error message:
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    I have the same problem, picked up my new 3GS iPhone yesterday, want to upgrade to 3.1 and constantly get this message now for the last 24 hours... What's going on, I can still access iTunes Store...
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  • Please Help!!! 'iTunes cannot connect to iphone update software server'

    I cannot 'Restore' iPhone 3G to pass on to my fiance, after she kindly allowed me to get a new iPhone4 because iTunes 'cannot connect to iphone update software server'. I have tried both our laptop and desktop - both connecting to the internet fine - but neither will connect to the iTunes store nor update servers!!
    Not sure what to try next, have tried setting up new user to no avail.
    I have followed the support guidance and I am not connected through proxy.
    Diagnostics reported as follows:
    Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
    Dell Inc. Dell DV051
    iTunes 9.2.1.5
    QuickTime 7.6.6
    FairPlay 1.8.20
    Apple Application Support 1.3
    iPod Updater Library 9.2d4
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.1.0.62
    Apple Mobile Device Driver 1.49.0.0
    Bonjour 2.0.2.0 (214.3)
    iTunes Serial Number 098625257EFAC14A
    Current user is an administrator.
    The current local date and time is 2010-07-25 12:16:28.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Video Display Information
    Intel(R) 82915G/GV/910GL Express Chipset Family
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {F45A9B15-8BE6-4964-8534-71947B51A91B}
    Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
    IP Address: 192.168.1.77
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: No
    DHCP Server: 255.255.255.255
    Lease Obtained: Thu Jan 01 00:00:00 1970
    Lease Expires: Thu Jan 01 00:00:00 1970
    DNS Servers: 192.168.1.1
    192.168.1.1
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2010-07-25 10:25:45.
    ** Device Connectivity Tests **
    iPodService 9.2.1.5 is currently running.

    Right, I'm going to try something, if this works, then this'll probably fix a lot of iTunes problems.
    1: Make sure your whole iTunes database is backed up.
    2: Uninstall iTunes, then run "Revo Uninstaller", this will remove ALL traces of iTunes from you computer, not your library.
    I've found out that when un-installing or re-installing over a previous version of iTunes will carry over some problems from previous versions, or even create problems. Registry leftovers can be a problem also. Completely removing iTunes using "Revo Uninstaller" then re-installing will have the same effect as installing iTunes from a fresh OS install. Typically iTunes should be problem free when installed totally fresh.
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  • Is there any way to actually delete messages from my iPhone? I have already synced my iPhone, updated it, and deleted all of my backups but the messages I have "deleted" still appear in the spotlight search.

    Is there any way to actually delete messages from my iPhone? I have already synced my iPhone, updated it, and deleted all of my backups but the messages I have "deleted" still appear in the spotlight search.

    If you already have an iPhone backup or an iCloud backup, just follow the instructions on the page below
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    If you didn't back up your iPhone, try to use WhatsApp Pocket to recover your chats:
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  • HT1937 I can't get do this iCloud, I just do not get it! I looked at so many instructions to try and help me and nothing seems to work. All I want to do is copy and paste all my photo's and videos as I used to before the iphone updated to iOS. Can you hel

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    I've tried looking for the devise in My computer but all it says is iCloud. I really want to find the DMIC folder and I don't know how!

    Emma Norton wrote:
    I've tried looking for the devise in My computer but all it says is iCloud.
    You should not see anything labeled iCloud in Windows Explorer.

  • Deleted old iPhone update, now what?

    I received an error message during the new iPhone update 1.1.1, and I read some of the discussions here about removing a previous iPhone update (iPhone1,11.1.1_3A109aRestore.ipsw) to allow for the new 1.1.1 update. I did that and the update worked, but I am not sure - do I need to keep that other update, or should I just toss it? Thank you!!
    P.S. My update worked just fine after deleting the file above.

    It won't do you any good to keep the old update since you supposedly cannot revert to it anyway. Trash it and empty the trash.

  • With the new Iphone update, how do you avoid Facebook syncing your friends into your contacts?

    With the new Iphone update, how do you avoid Facebook syncing your friends list with your contacts??

    The iphone will sync itunes content with one computer at a time.  If you sync to another it will erase the current content from the iphone and repalce with content from the new computer.

  • Problems with iTunes Match since 5.1 iPhone update?

    Since the most recent iPhone update I've had nothing but problems with my iPhone 4's music player, which I presume are being caused by iTunes Match.  The service really was not ready for primetime and has been mostly a headache, but the 5.1 update made it exponentially worse. 
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    Thanks!

    I am having the exact same problems.  Most songs not playing, some skipping to the next song, song indexing out of order.  Match is becoming a miserable experience..

  • I did my iphone update an i lost my memos, how can i do to recover it?

    I did my iphone update an i lost my memos, how can i do to recover it? IOS 5 to 6

    it was not downloading iTune videos, I downloaded an app from the AppStore and there I have the videos. Also I shut off safari after receiving that message. Edited my information and reset most of the things.

  • Two macs, one can connect to iPhone update server, one cannot

    We have multiple macs and iphones in the house.  One mac can connect to the iphone update server without any problems.  the other cannot.  Both are on the same network.  Both have identical firewall settings.  One mac can manually download the iphone update file; the other cannot.  Anyone have any idea what could be keeping the other mac from connecting to the download server?  The other mac has no network problems with any other sites, only Apple's download server.
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