HT4972 my iphone 4s is stuck on the "connect to itunes " screen. it will not go away nor will restoring it work either. what do i do?
my iphone 4s is stuck on the "connect to itunes " screen. it will not go away nor will restoring it work either. what do i do?
Mine gave me an error in itunes side that it didnt recognize the phone. But when I unplugged and re plugged it it was fine. Or is yours on the screen with the little plug? You might have to go to Apple. I have that happen to a friend on the 7 upgrade. She needed a new phone. oy!
Similar Messages
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I was attempting to update my iPhone 4 to the new iOS 7.0.4 via my computer after I plugged it in to create a backup copy and something went wrong before it could finish and I recieved an error message. Now my phone is stuck on the "Connect to iTunes screen". I've tried everything to reset & restore my phone with no luck!
I have:
-Restarted my computer
-Updated iTunes to most current version
-Turned phone on and off several times, waiting up to a half hour before turning on (to be greeted directly with apple logo then the connect to iTunes screen)
-Turned on, turned on and held home button (nothing happens)
-My computer is NOT recognizing my device at ALL! But when I plugged my boyfriends iPhone in, it detected it no problem.
I tried calling my phone from the other phone and it goes straight to voicemail. I am super frustrated! Does anybody know what is going on?I was able to restore my phone!!!
I called Apple and they said there was nothing more I could do. I called my carrier Verizon and was able to get my computer to recognize my device after trying this-
Solution:
After trying EVERYTHING this is the ONLY thing that worked-
I took the USB connector cable out of the USB port it was in, and tried another one on the otherside of my laptop and iTunes was able to discover my phone in recovery mode. My phone was reset and everything is fine ( thank gosh for backup copies!) -
I was in the process of backing up my iPhone 5c when iTunes asked me if I'd like to update my iPhone. I agreed but I guess there was a problem when updating because it showed an error screen then everything stopped. Now my iPhone 5c is stuck on the connect to itunes screen. I've tried everything to try and fix this problem. Holding the home/power button and trying to restart, uninstalling/re-installing iTunes and nothing has worked so far. Please help!!
You will need to connect your iPhone to your computer and restore it using iTunes. If you are unable to do so, you will need to bring your phone to Apple for evaluation.
Best,
GDG -
my iphone is stuck in the connecting to itunes screen, i can not restart my phone the top power button is broke? any ideas? it wont let me connect to itunes either, usb device can not be detected
Hello Alex_boi941,
Thanks for using Apple Support Communities.
I'm sorry to hear that your iPhone's power button is not functioning correctly. To be able to get full functionality of your phone, it would need to be repaired.
Apple - Support - Service Answer Center
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne
Take care,
Alex H. -
My iPhone 4S is stuck on the connect to iTunes screen,anyone know how to fix it?
My iPhone 4S is stuck on the connect to iTunes screen, I tried to update it last night and something went wrong. I tried connecting it to iTunes but it won't connect to my phone, any ideas?
Here is what you can try,
Hold both the power and home buttons until the device powers off, may take 10sec. Let go of both as soon as screen goes black.
Open itunes on your computer and plug in your cable to the computer but NOT the phone.
Once itunes is open hold down the home button on phone and plug in cable and continue holding home button until you see the connect to iTunes logo on screen. iTunes will give a msg that a device has been detected in recovery mode. Now select restore and do not disconnect until you see your device in iTunes again. -
Since my iPhone 4S was stuck on the connect to iTunes screen after updating to iOS 7, I followed these instructions and restored. But nothing changed! I still have the same picture of a plug with arrow to iTunes.
It is restored now. Thanks for the comment about disabling firewalls - we did that and tried again and it worked.
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IPhone 4 is stuck on the connect to iTunes screen and won't activate?
My friend wanted me to back up his iPhone 4 but when he brought it over it seemed like it was in recovery mode and it is stuck on the connect to iTunes screen. He never connected the iphone 4 to iTunes before this and I know he didn't tamper with it. When I try to sync the iPhone 4 with iTunes it accepts the iPhone but I keep getting a message that says that " the iPhone cannot be activated and may be damaged & to bring it in to the nearest Apple Store" this makes no scense cause the phone has not been tampered with at all & it seems that everything on the start up menu is working fine, the touch screen, voice prompts, the volume up/down, vibrate, home and sleep/power buttons are all operating properly? The only thing is that he hasn't payed his bill and AT&T shut his service off, but I don't think that this would cause the phone to go into recovery mode. What does cause the iphone-4 to go into recovery mode and why would I even have to activate the iPhone-4 if it was already set up? If this has happend to anyone else or if anyone can help me out on this one, I would appreciate it even if the answer ends up being that he needs to take his iphone-4 into the Apple Store or AT&T because the iphone-4 is under 6 months old and like I said has no physical damage at all? Help anyone???
well I only have a 3gs so I'm not all up on the current but the way I see it you have a few option's depending on the route you want to take,
If you don't mind loosing what's on the phone (if you want to try save info try 2 before 1)
1. (Best Chance) put the iphone into DFU mode, (1. turn off iphone while plugged into computer, then hold the sleep button count to three 2. then hold the home button whiile still holding the sleep button, count to 10 3. release the sleep button but keep home button,) then itune should detect the phone and offer to restore it, this should restore it
1b. I would repeat above with a active SIM card, doesn't make a difference where I live but you never know
1c. I wouold try On difference Computer (rule out bad download, currupt driver's etc etc
If you want to try save the information then I would say you are doing some of this at your own risk as I'm not sure about apple rules regarding these, the steps should all be legal but might void your warrently so be warned!
2. Download a utility call Tinyumbrella ( http://thefirmwareumbrella.blogspot.com/ ) and have you phone connected and run the program, on the left should be a list of connected devices (make sure itunes is closed) click on the device connected and on the right click exit recovery, hopefully your device will reboot normally, (there's also an fix recovery option but I've never used that)
2b this option is to jailbreak your phone as that "hacktivates" your phone if using this option and it works I suggest a FULL backup then follow option 1 above, download a program call Redsn0w ( http://blog.iphone-dev.org/tagged/redsn0w ) and follow the instructions that come with it, again if this works I suggest a full backup then follow option 1 about even if you do wish to stay "jailbroken"
this advice is just some idea's as you have given no information on what happen or firmware involved current mood of phone ^^ I can only hazard a guess at the problem< if after these steps is doesn't work i suggest trying to bring it back and get someone professional to look at it
Message was edited by: Nightweb
Something happened to post -
My iphone is stuck. I tried to update the iOS to get iCloud. Whilst updating the software an error occured (don´t know which) and the screen now is fixed on the "connect to iTUnes". I tried to turn it off, but when turning back on, the apple appears, and then again the connect to itunes screen.
My itunes does not recognise the iphone.
What can i do?Leave it plugged in, and iTunes open, and hold the home and power buttons at the same time. This is a reset. The screen should go dark for a brief moment before the Apple logo reappears. At this point, let go of the power button but continue holding the home button. Let go when you see the Connect to iTunes screen, and iTunes should say it has detected a device in Recovery Mode. Click restore.
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My Iphone 5 is stuck on the connect to itunes screen
I was trying to do an update on my iphone through itunes and it was all going through then it just got stuck on the connect to itunes logo. It won't do anything. I've tried to hold the home and lock button and the apple logo appears then goes back to the connect to itunes logo. My itunes also won't recognize my iphone. I have restarted my itunes and still nothing.
Can anyone help? or have any ideas, I need my phone to work asap
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My iphone 3gs is stuck on the "connect to iTunes" screen!
I just got my iphone 3gs yesterday. The guy at the AT&t store told me to update it. Yesterday it didnt work, but today it did. I followed all the directions i've got it set up to the wifi. When it came to the "Set up iPhone" screen i selected itunes backup. I had it backed up and everything already on my computer. The next screen was the connect to iTunes screen. I plugged it in and it synced and i could see the little sync icon on the bar at the top of my phone. It won't let me off the screen now. I've tried plugging it in almost 10 times and it still wont let me off the screen. I would like to not have to set it up as a new iPhone if possible. Any suggestions?
Nevermind. i reset it. Thanks a lot people.
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My Iphone 4s is stuck in the connect to Itunes screen
I tried to up date it and update my music but then it sent me to this perpetual connect ot Itunes screen. I have tried all the other options on the discussions page but it still wont connect, even by using my other windows computer it hasn't connected. This make me think that it isnt the computer but the phone that is playing up... It says that my iphone is up to date but it wont restore it. Comes up with the error 3014. HELP PLEASE
http://support.apple.com/kb/ts3694#error3014
Error 3014
This error occurs when iTunes is unable to reach gs.apple.com in a timely fashion. Follow the steps below inUnable to contact the iOS software update server gs.apple.com. -
It all started when i tried to update to iOs 6 but then, my battery drained. I charged it (va power source) and waited for the red battery bar icon to appear. However, it did not appear. Instead a CONNECT TO THE ITUNES screen appeared even when i'm not connected to a laptop. It was stuck there. When i turned it off and on again, the same screen appears even my iphone is not connected to any kind of power source.
What should i do?
i tried turning it off and on again
tried restarting it by pressing the wake button and the home button (a lot of times already), still the same
i tried restoring it (noe effect)
pls help me
I bought the iphone in another country, i'm not sure if apple can repair it in my countryi tried to connect it but it didnt work...nothing changed...
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I downloaded the new update on my iphone 4 and now its stuck on a screen where it shows a usb pointing up towards the itunes symbol, and i have tried syncing my phone to itunes to finish it but itunes wont detect my phone. What do i do? Please help
Do exactly as the image suggests, connect to iTunes and restore.
Device not detected in iTunes for Windows -
My iphone 4 is stuck in the 'Connect to itunes' screen after updating to OS7.
I have an iphone 4 which worked perfectly before. I went through the update process to the latest OS and now I can't get it to progress beyound the iphone setup screen. itunes sees it fine and reads it fine but whichever option I pick it goes through the process, gives me all the progress bars etc and goes through the motions of restoring from backup but then it just loops back to the setup screen. Can anyone help please?
Hey MarcoCr,
Thanks for the question. It sounds like your iPhone is currently in recovery mode. To resolve this, you will need to restore the device with iTunes:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks,
Matt M. -
I've tried holding the power button and home button simultaneously while connecting my phone to itunes but it still doesn't recognize my phone. I have uninstalled every component of itunes and run the device manager and I've really done all I think I can do. Will I have to take my phone to the apple store or are there any other solutions?
Mine gave me an error in itunes side that it didnt recognize the phone. But when I unplugged and re plugged it it was fine. Or is yours on the screen with the little plug? You might have to go to Apple. I have that happen to a friend on the 7 upgrade. She needed a new phone. oy!
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