HT4972 when I try to update it says I have purchased items not backed up on itunes but I believe they're all there. any suggestions how to find these items or just upgrade anyways?

I have tried to update my ipad 2 several times. I have connected it to my computer in itunes had it download or backup my info. But when I go to update it states you have purchased items not backed up are you sure you want to update now? So I go back and check it for all my apps and they are all there on the computer in itunes. I still have the original iso 4.3.3 please help as all

Even though you think that all of your apps and purchased content is in iTunes, transfer your purchases using these instructions and then try and update again.
iTunes Store: Transferring purchases from your iOS device ...

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HT4623 when I try to update it says I have purchased items not backed up on itunes but I believe they're all there. any suggestions how to find these items or just upgrade anyways?

I have tried to update my ipad 2 several times. I have connected it to my computer in itunes had it download or backup my info. But when I go to update it states you have purchased items not backed up are you sure you want to update now? So I go back and check it for all my apps and they are all there on the computer in itunes. I still have the original iso 4.3.3 please help as all the apps are requiring newer iso versions.

Hi Oceanbreeze,
If you are receiving an alert about purchased items that have not been transferred from your iPad, you may want to try initiating the transfer from iTunes to see if that may correct it. You may find the following article helpful:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/ht1848
Regards,
- Brenden

I'm trying to upgrade ios 5.1.1 to ios 7 or higher. When I try to update it says i have the latest update.

I'm trying to upgrade ios5.1.1 to ios7 or higher as it is required to use facebook. When I try to upgrade it says I have the latest version?

If it's the first gen iPad (i.e. the one without cameras) then it only supports up to iOS 5.1.1, you can't update it to a higher version.

Firefox wont update it says i have firefox running in back ground then stops but i do not

the new updates for firefox wont install on my pc they try each time put it stops and says that i have to close firefox to install , it says that i am running firefox on my pc but i am not .. i all other versions went in ok but you newest one wont hope you can help me....
thank you
firefox user

I too am having the problem with the new update. can someone please help me with this error. it will not run the update but it keeps trying and it is annoying HELP!?!?!?!?

I just bought a Mac Book Pro and the Appstore show one upgrade of iPhoto (9.2.1). I started a section with my Apple ID (the account that I have I use to iTunes) but when I try to update it says that there are upgrades available for other accounts and that

I just bought a Mac Book Pro and the Appstore show one upgrade of iPhoto (9.2.1). I started a section with my Apple ID (the account that I have I use to iTunes) but when I try to update it says that there are upgrades available for other accounts and that I have to upgrade using the account that I used to buy iPhoto. What do I have to do to upgrade iPhoto?

Dear Katty,
Thank you very much for your answer! I have 2 Apple ID, and I have tried both of them and the problem continues. I founf several peolpe with the same problem in apple communities foruns and that really seems that there is some problem. I addded the links for 2 of those discussions.
https://discussions.apple.com/thread/3374419?start=0&tstart=0
https://discussions.apple.com/message/16628399#16628399
Do you have an idea of how can I solve this problem?
Thank you very much again.
Best regards,
Alfonso

ITunes shows 46 app updates. When I try to update it says all apps are up to date. How can I correct this?

iTunes shows 46 app updates. When I try to update it says all apps are up to date. How can I correct this?

Any chance the apps were purchased through another iTunes Store account? That's usually the cause of the symptoms you describe. Get Info on your apps and see if perhaps some were indeed purchased using a different account. If so, just sign into the iTunes Store using that account and you should then be able to update.
Regards.

I just changed my Apple ID and I verified it but when I try to login it says my Apple ID is not verified

I just changed my Apple ID and I verified it but when I try to login it says my Apple ID is not verified. Now I can't access my iTunes account at all. How can I fix this?

You need to click the link in the e-mail you received to verify.
Then you need to link the valid credit card info to your Apple ID if you want to download anything from Apple Store (iTunes, Apps and iBooks).
https://appleid.apple.com

Trying to activate my iphone 5. when connected to itunes its says i need version 10.7. but when i try to update, it says that im current at 10.6.3.

trying to activate my iphone 5. when connected to itunes its says i need version 10.7. but when i try to update, it says that im current at 10.6.3.

iTunes version 10.7 requires at least Mac OS X version 10.6.8 if you're running a Mac, or Windows XP Service Pack 2 or later if you're running Windows.
Is your computer up-to-date enough for iTunes 10.7?

HT4929 I have os x 10.6.8. When I try to update it says there are no updates for my sytstem. I want to get iCloud on my Mac Book Pro and one of the requirements is 10.7.2 how can I get this done?

I have os x 10.6.8. When I try to update it says there are no updates for my system. I want to get iCloud on my Mac Book Pro and one of the requirements is 10.7.2 how can I get this done?

Welcome to the Apple Community.
You can purchase Lion from the Mac App Store. You will need to meet the requirements for Lion, but the Mac App Store will tell you whether your Mac is capable of running Lion or not.

I am volunteering in Haiti, when I try to update apps, says I am in the Vietnamese store. I went to settings for my apple id, which still list USA? How do I switch stores?

I am volunteering in Haiti, when I try to update apps, says I am in the Vietnamese store. I went to settings for my apple id, which still list USA? How do I switch stores, when it appears I am in the US store?

If you have Location Services turned on turn this off, then follow steps below:
Go to Settings>iTunes & App Store>Your_Apple_ID>View Apple ID
When you tap your Apple ID and select View Apple ID you'll need to enter your password, once done you can change the Apple Store.
Regards,
Steve

TS1398 i have an ipod touch and for some reason cannot connect to itunes store. I have full wifi and can get on my safari and was able to update my apps before. I can still get apps but when i try to update it says cannot connect to itunes store. Some1 he

i have an ipod touch and for some reason cannot connect to itunes store. I have full wifi and can get on my safari and was able to update my apps before. I can still get apps but when i try to update it says cannot connect to itunes store. Some1 help!

See these previous dicussions:
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities

My iPod touch is running 3.1.3 and I want to update to 4.2.6 but when I try to update it says my softtware is up to date. How can I update?

My iPod touch is running 3.1.3 and I want to update to 4.2.6 but when I try to update it says my softtware is up to date. How can I update?

I had the same problem with my 1st gen iPod touch and I tried a couple times to update it but sadly you can't because the software on the 1st gens can't support a higher iOS.

HT4623 Why doesn't my iPad recognize an update to iOS 7? When I try to update, it says, "iOS 5.1.1 Your software is up to date."

Why doesn't my iPad recognize an update to iOS 7? When I try to update, it says, "iOS 5.1.1 Your software is up to date."

Because you have a 1st generation iPad and iOS 5.1.1 is the last update for it.
It will not get any further iOS updates beyond 5.1.1
iOS 7 requires at least an iPad 2

My Iphone has family emails that appear randomly when I try to update apps or generally have to log into my account. It comes up as my sister in laws address. She was once connected to our account when she got her phone at first. How can I remove?

My Iphone has family emails that appear randomly when I try to update apps or generally have to log into my account. It comes up as my sister in laws address. She was once connected to our account when she got her phone at first. How can I remove? There are only two other email address's associated with my account and hers was never one of them! I do have a cloud set up on my phone. I thought this issue had gone away when I canged my passwords, but I just registered a new phone yesterday and its happening again!
Can anyone help me?

Apps are permanently tied to the Apple ID used to purchase them, and all future updates will require you to enter the password associated with this ID, whether you are currently using this ID for purchases or not. If you are being prompted for your sister-in-law's Apple ID when updating it means that there must be one or more apps on your phone that was purchased using her Apple ID. (When she synced with your computer it may have transferred this app to your library. It was subsequently synced to your phone.) The only way to stop the prompt for her ID is to delete these apps from your phone and your iTunes library and repurchase them using your Apple ID.

I deleted my Mail app sometime back. I reinstalled it again, today, on my Macbook Snow Leopard Mac OS but when I try launching Mail, it says ' You have Mail version 4.0(1075/1085). It can't be used on Mac OS X version 10.6.8(Build 10K549)",

I deleted my Mail app sometime back. I reinstalled it again, today, on my Macbook Snow Leopard Mac OS but when I try launching Mail, it says ' You have Mail version 4.0(1075/1085). It can't be used on Mac OS X version 10.6.8(Build 10K549)",

The Mail version for your machine is 4.6 (1085) You can get it via the Combo updater. Mac OS X 10.6.8 Update Combo v1.1
Then follow with software updates to pick up the most recent security and iTunes updates.

HT4972 when I try to update it says I have purchased items not backed up on itunes but I believe they're all there. any suggestions how to find these items or just upgrade anyways?

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