HT4993 Forgot apple password, changed it my wife can get into on her phone and on the ipad but I cannot get into the apple account from my phone. What do I need to do?
We forgot Apple password, changed it. I can't get into Apple but my wife can get into it on her iPhone 5s and we can get into it on the ipad but I can't on my 4S. Any suggestions?
Hello there, pacase1.
From what I understand you've changed the password but can't login to a particular feature on your iPhone 4s. If that is the case, the following Knowledge Base article provides some good pointers to use depending on which feature/service you're trying to sign into on your iPhone:
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
If the issue is still with your password, feel free to review the following documentation:
Apple ID: If you forget your password
http://support.apple.com/kb/HT5787
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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I have an old iCloud account on my phone.
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I have (sorry forgot to add that). I was switched around and finally I was told I would be put through to a supervisor but after being on hold for about 10 minutes the phone went dead, I did not lose connection so I do not know if I was hung up on or there was some technical difficulty. I called again yesterday and did in fact speak with a supervisor for Account Security but he told me he did not know why it was happening and put me through to a different number but that ended up not being any helpful either. That's when I decided to give it a shot on here!
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If that's not the "password" you meant, please post back and clarify.
Regards.
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