HT4993 my phone was stolen and i had 5gig backed up on icloud and i cannot pull it up

My phone was stolen and I had 5gigs backed up on icloud and I cannot retrieve it.

An iCloud backup is not viewable at iCloud.com, & cannot be saved to a computer. An iCloud backup can only be restored to another iOS device to retrieve any data.

Similar Messages

  • My ipod was stolen and I had it backed up with icloud.  Is there anyway to get my music back?

    My ipod was stolen, but I had it backed up with Icloud.  Is there anyway to get the music?  I also need to know how to get he music off my daughter's iphone?  Some of the music was from cd's that were uploaded to itunes? 

    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    The music sync is one way - computer to iphone.  The only exception is itunes purchases:  File>Transfer Purchases

  • My phone was stolen, but I had no data left and so can't locate it till the person who has it tries to use the internet. I backed up all my photos on iCloud, and want to get them on my PC. I installed iCloud onto the PC and still can't find my pictures?

    My phone was stolen, but I had no data left and so can't locate it till the person who has it tries to use the internet. I backed up all my photos on iCloud, and want to get them on my PC. I installed iCloud onto the PC and  followed the instructions and still can't find my pictures, says my photostream folder is empty, but it shows on iCloud that i've used most of my storage which is true, so they must be there somewhere?
    Any ideas? I'd really appreciate the help! Thanks

    Yes, I filed police report, but there is nothing they can do until I get back to them on the tracking. It's been offline. I'm sure the whoever took it can find a way around breaking in the ipad..i really was hoping to get my pictures and videos of my kids back

  • My iphone 5 was stolen today, I had it backed up last week, can I restart this back up on my other i phone which is i phone4? how can I do that as when I plugged my iphone 4 it backed up automatically

    My iphone 5 was stolen today, I had it backed up last week, can I restart this back up on my other i phone which is i phone4? how can I do that because when I plugged my iphone 4 to my laptop it backed up automatically and I can't seem to find the older back up or maybe I don't know where to find it?

    iTunes preferences>Devices>Should see the seperate backups there

  • HT201317 i lost my iphone and had it backed up to icloud and photo stream but i never plugged it into a computer since i had set up photo stream. is there a way to login to any mac device to view my photos or anything?

    i lost my iphone and had it backed up to icloud and photo stream but i never plugged it into a computer since i had set up photo stream. is there a way to login to any mac device to view my photos or anything?

    Welcome to the Apple Community.
    Yes you should be able to log into iCloud on a Mac from system preferences > iCloud and set up photostream to download any photos that are there. You should also be able to use your iCloud back up to restore any replacement phone to reflect the phone you lost.

  • Recently got a new iPod 4th gen; I had previously backed up to iCloud and subscribed to iTunes Match, and then wound up syncing the new iPod to my MacBook Pro; all iCloud tunes were downloaded to Mac but won't all sync to the iPod - any suggestions?

    Recently got a new iPod Touch 4th gen; I had previously backed up to iCloud and subscribed to iTunes Match, and then wound up syncing the new iPod to my MacBook Pro; all iCloud tunes were downloaded to Mac but won't all sync to the iPod after multiple attempts, despite all songs showing properly on the Mac and multiple syncs occurring after all songs were properly reflected on the Mac.  I updated iTunes Match from the iTunes Store menu as well pre-sync.
    I should mention that I had previously had the library on a Dell (which is still running) and shared it on my home network.  While all iTunes purchases now show in the Dell, the Mac is the device I use for all syncs. 
    There appears to be no rhyme or reason to the iCloud physical sync failure - some songs were legacy, some were purchased via the PC, some on the old iPod.
    The Mac shows all the songs correctly and none show iCloud status -all have been downloaded, but the downloaded songs that were previously showing up as iCloud based aren't syncing to the iPod.
    Is there any way to force all music being seen by my iPod as iCloud to download to so I can listen to them offline?  Is there a way to force the sync from iTunes?

    The "system" performed as designed. All devices syncing to one iCloud account are kept in common sync. The idea is that all such devices belong to one user. Different users should have different iCloud accounts.  Once your contacts were edited, all devices were updated as well and subsequent backups (from yours and her device) reflected the changed contacts (and any other data that may have been edited like calendars). Your first task is to change your daughter over to a new account before she makes other changes.
    The only way I see for getting back contacts is to restore them from a time machine backup, assuming you also have a Mac included in the account which syncs the contacts. However, I'm not sure whether time machine includes contacts from iCloud along with those that are local, "on my Mac".
    Otherwise the deleted contacts are gone.

  • I had to do a master reset on my iphone4, the only thing I cannot get back on my phone is my pics, I had them backed up to iCloud, how do I access them

    I had to do a master reset on my iPhone4, I had everything backed up on iCloud first.  The only thing I cannot figure out how to get back is my pics, how do I do that?

    On the iPhone tap Settings > iCloud
    Switch Photo Stream off then back on then restart the iPhone.
    Hold the On/Off Sleep/Wake button down until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone back on, press and hold the On/Off Sleep/Wake button until the Apple logo appears.

  • My phone was stolen, how do I retrieve my pictures from iCloud?

    I just finished a 3 week trip in Europe and on the very last day my phone (a 4S) was stolen. It contained all my photos from the trip. It's very unlikely that I will get the phone back, so I am hoping that there's a way to retrieve my photos. The phone was backing up to iCloud (I think), so theoretically everything would be on there.
    How can I retrieve my photos? Is there a way to do it from my Macbook? Do I need to wait until I buy a new phone and somehow sync them onto there? Or are they gone forever?
    Any help would be very appreciated, I had some extremely important photos on there of my late sister that I don't have anywhere else.

    Make sure you are logged into iCloud on your Mac and Photo Stream is on:
    System Preferences > iCloud
    Open iPhoto > Preferences > Photo Stream > Enable My Photo Stream (and Shared Photo STream too if you want)
    Now in the Side Bar There will be a Web section with Photo Stream in it.
    Photo Steam only holds photos on the server for 30 days so you will only be able to retieve the last moinths worth of photos. Hopefully you have transfered the rest to your computer.
    If you do not have iPhoto let me know.

  • Today my phone was stolen, so i called my service provider and had my account suspended. then i found it at a pawn shop, so i reactivated it. however, my phone says that it has no SIM and I am unable to send/recieve any messages. how can i fix it?

    Today while I was at work my phone was stolen. After unsuccessfully trying to track down the kids who had it, I called my service provider and asked them to suspend my account. A short time later, I found my phone at a local pawn shop and called to reactivate my phone's service. The woman on the phone said that it should only take a few minutes to reactivate. However, a coworker also told me that whenever a theft gets reported to the service provider, apple puts your phone's serial number on a list that disables yours phone's re-enactment until the service provider confirms that the phone has been found. I'm not sure if this is true, but my phone should have been working a few hours ago, and it still says that there is no SIM everytime I try to send a message. Should I just wait it out or is it more likely to be at the fault of my service provider?
    Thanks!

    The SIM question/issue is separate from all of the others.  Your iPhone will not access the cellular newtwork until you install a new SIM.  The current SIM has been deactivated and is now useless.  Get a new SIM, install it (or have it installed), then have your carrier grant the iPhone access to the cellualr network.

  • My password protected phone was stolen and hacked into.  How can I prevent someone like this from hacking into/getting around the passcode?  They now have access to everything on my phone (I had a passcode to prevent this)

    How can you prevent a hacker from bypassing your iphone passcode?  My phone was stolen and someone hacked in and has access to everything on my phone and turned off "find my iphone."  This is exactly what I wanted to prevent from happening and the reason why I had a passcode. 

    Turn on "Erase Data" in Settings>Passcode. That will wipe the data after 10 incorrect password attempts.
    Turn off "Simple Passcode" in the same place and use something other than a 4 digit pin as your passcode.
    Also make sure Find my iPhone is enabled so you can locate and if necessary, forcibly wipe the phone.

  • My phone was stolen and I discontinued cell service to the phone through my provider. Before discontinuing service, I locked my phone from the icloud. Now that it is no longer being serviced by the service provider, will it remain locked?

    My phone was stolen and I discontinued cell service to the phone through my provider. However, before discontinuing service, I locked my phone from the icloud. Now that it is no longer being serviced by the service provider, will the phone remain locked?

    Thanks, James. Sadly, I had not upgraded to iOS 7 as I only had an iphone 4 and those I knew with the 4 who upgraded had major issues with battery life, so I decided not to upgrade. However, I know the phone was locked because the new "owner" called and hung up on me while calling the number I listed in the "This phone is stolen message" set by the cloud. Are you saying that my phone will remain locked if they don't know how to break into it? Or are you saying that it will no longer stay locked once I turned off service to the phone?

  • My phone was stolen and unfortunately i carelessly  deleted my icloud account

      i am whith poor english but please try to understand me!!!!!help!!!
      my phone was stolen on 19th may.it's still power off.
      first i checked icould,it said my account was "off line"
      then i kept cheaking,i apply to lock my phone,it views that at about 6:47p m on 19th,
      i had sent about 11 messages
      and at New Zealand timming 20th may about 2:12,i deleted my account.
      i misunderstood "delete this phone",i just though it would be login again
      because my phone was stolen ,so i cant sent my icloud again.
      i am worrying about my individual privacy will be leaked.
      i bought my phone in HongKong,and the box is in China.
      but i have the picture of the box.
      i can offer all account codes
      i cant prove this phone is relly mine
      so i have got this questions:
      1.firstly i applyed to lock my phone,and sent messages,and clean all stuffs in iphone,but i deleted my iphone now!
         weather those application still work?
      2.without iphone,could i set icolud again?
      3.could i find my phone by MEIM?
      4.what should i do now!!!!!!!!!!!!!?
    i am so down now,i cant sleep all nihgt long.
    my parents bought it for me because i study abord.
    i wanna get it back.....
    please,help me

    Welcome to the Apple community.
    Even if you delete your device from the "find my phone" application/page, it will reappear again once a connection is made.

  • Why can't i connect to my iphone after updating to 7.1.1? i don't even get the screen that lets me login into my apple account??? plz help my phone was stolen and through help of the police i recovered it and now i can't access my phone

    why can't i connect to my iphone after updating to 7.1.1? i don't even get the screen that lets me login into my apple account??? plz help my phone was stolen and through help of the police i recovered it and now i can't access my phone

    You must have had find my iPhone on, or it was locked by your phone carrier.
    Call your our cell carrier first.
    then log on to a computer to iCloud to erase your iPhone.  
    NOW... You will be able to setup with a backup.

  • I've purchased a phone Yvonne appeared that the phone was stolen , and you connect with the owner of the phone did not respond to Vkpf you helped me , because I have to pay a sum of money and did not know that the phone was stolen

    I've purchased a phone Yvonne appeared that the phone was stolen , and you connect with the owner of the phone did not respond to Vkpf you helped me , because I have to pay a sum of money and did not know that the phone was stolen

    Return it. If you can't return it, turn it over to the police and consider this a life lesson.

  • I have insurance through apple for my iPhone 4. Last night my phone was stolen. Am I covered under insurance to get a new phone? And how much will it cost? Second- what should I do about it? I don't know if I should shut down the phone or what?

    I have insurance through apple for my iPhone 4. Last night my phone was stolen. Am I covered under insurance to get a new phone? And how much will it cost? Second- what should I do about it? I don't know if I should shut down the phone or what in case my iPhone is able to be located or what not?

    Jonryan21 wrote:
    I have insurance through apple for my iPhone 4.
    No, you simply do not.  Apple does not sell insurance.
    Apple offers an Extended Warranty called AppleCare.
    Warranties doe not cover lost or stolen devices.  Buy a new one.

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