HT4993 My volume down button is not working. The UP button works, but not the down button. I have tried to restart it and that didn't solve the problem.

My volume down button doesn't work on my iPhone. The UP buttown works, but not the down button. I have tried a hard reset and that didn't fix it.

Try this.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

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HT1414 My imac will not authorize movie downloads to my ipad. I have tried 'authorize this computer' and that hasn't worked. So far I have only authorized three out a possible 5 computers. Should I restore to factory settings on my ipad? many thanks

My imac will not authorize itune movie downloads to my ipad. I have tried 'authorize this computer' and that hasn't worked. So far I have only authorized three out a possible 5 computers. Should I restore to factory settings on my ipad? many thanks

Mdgc wrote:
My imac will not authorize itune movie downloads to my ipad.
What exactly does this mean? Your iMac doesn't authorize anything. Are you getting an error message or what message are you getting with regard to authorizing? The iPad is not authorized? What?
No do not restore yet.

My IPhone 4s is freezing up and the wifi will not work. This happened after the update. I have tried to restore it and that did not fix it. Any suggestions?

My IPhone 4s is freezing up and the wifi will not work. This happened after the update. I have tried to restore it and that did not fix it. Any suggestions?

Most of your purchases content can be downloaded again via the Purchased tabs in each of the store. I realize that this will be a problem for the iTunes Store on the iPad, but that has nothing to do with apps, since apps are in the App Store.
If you backed up synced with iTunes before you restored the iPad, your content should be in iTunes on your Mac and you should be able to sync it back again.

My phone went blank and now will only show the apple logo I have tried to reset it and that doesnt work HELP!!!!

My iPhone is frozen. It was working find about a hour ago and then for no reason the screen went to the apple logo. I have tried to reset it and that doesnt work. When I press the power/lock button and the center key it turns off but then it comes right back to the apple logo screen and wont go any further. Please help I dont have my stuff saved and would like to keep the stuff i do have on it!!! Every once in awhile the screen will go black for a few seconds then the apple logo pops right back up! I dont know what to do.....

Try to set it up as new device, explained here:
How to back up your data and set up as a new device
First without using the backup, in case it contains corrupt data.
If it works after that, use the backup to restore from.

I recently downloaded the iTunes 11.0.5 for Mac OS X and the iTunes store comes up as a blank page. I have already tried re-downloading iTunes and that didn't work... How can I get it to work?

I recently downloaded the iTunes 11.0.5 for Mac OS X and the iTunes store comes up as a blank page. I have already tried re-downloading iTunes and that didn't work... How can I get it to work?

I was able to fix mine. I went to software update and updated a few things. I did not update everything, but only what I thought were the essentials, which I believe was Safari, a security update, and a firmware update.
Then I deleted and reinstalled Itunes yet another time. Now the itunes store is back up again.

Trying to install Lion. says this disk is not enabled (journaled) - but when I look at the drive it actually is os extended journaled - Stuck! Have tried repair disk permissions and still no luck

trying to install Lion. says this disk is not enabled (journaled) - but when I look at the drive it actually is os extended journaled - Stuck! Have tried repair disk permissions and still no luck - any thoughts? Have spent two weeks trying to get apple support and itunes to help me get lion after a hard drive fail and now they are closed and I really just want to get moving!

Are you installing OS X Lion over an existing installation of Snow Leopard, or are you reinstalling?
First be sure you have everything on your system backed up. Then reboot with the Command-R keys held to get to the OS X Lion recovery volume. In here, select Disk Utility and use the First Aid tab in here to run a verification on your boot drive. If there are any errors, fix them and then try the installation again.
The next step would be to format the drive, so with your backup secured, use Disk Utility's Erase tab to re-format the drive to Mac OS X Extended (journaled), and then quit Disk Utilty and attempt the installation again.

How do I permanently delete photos? I am running Yosemite 10.10.2 and have tried shift cmd delete and that doesn't work.

How do I permanently delete photos? I am running Yosemite 10.10.2 and have tried shift cmd delete and that doesn't work.

Deleting Photos from an iPhoto Library
1 - from an Event or the Photos mode: select the photo(s) and use the Delete key to move the photos to the trash bin. Then empty the iPhoto Trash bin as follows:
2 - from an album, smart album, book, slideshow, card, etc.: select the photo(s) and use the key combination of Command+Option+Delete to move the photos to the trash bin. Then empty the trash bin as above.
NOTE: deleting a photo from an album, slideshow, book, etc., with only the Delete key only deletes that photo from that item. Deleting a photo from an Event deletes ALL occurences of that photo in the library.

My 160GB ipod classic stopped whilst playing music and will not turn back on despite having almost a full battery. I have tried connecting to itunes and a docking station but will not turn on at all - HELP?!

My 160GB ipod classic stopped whilst playing music and will not turn back on despite having almost a full battery. I have tried connecting to itunes and a docking station but will not turn on at all - HELP?!
I've had this from new for 2 years, the battery life is excellent and lasts for days so I know it's not a power issue as it was fully charged that morning. No signs of connection in itunes, it's not showing as a connected device.
Can anyone please help?

Hi gscoops,
Welcome to Apple Support Communities.
You may find the steps in our iPod Troubleshooting Assistant helpful:
http://www.apple.com/support/ipod/five_rs/classic/
Best,
Jeremy

My iPod 5th Generation won't let me log into my FaceTime account or iMessage. Ever since I downloaded IOS7. I already tried changing my password and that didn't work. Please help

My iPod 5th Generation won't let me log into my FaceTime account or iMessage. Ever since I downloaded IOS7. I already tried changing my password and that didn't work. Please help

iOS: Troubleshooting FaceTime and iMessage activation
FaceTime, Game Center, Messages: Troubleshooting sign in issues

My Ipad is stuck on the connect to itunes screen and I cannot get it to work even when I connect to itunes. I have tried switching it off and plugging it in while the home button and on button are switched but nothing works. Please help me.

My Ipad is stuck on the connect to iTunes screen, I have tried plugging into iTunes but it makes the necessary noise but the computer does not recognise it and nothing alters on the Ipad screen. Have tried various computers and leads and it still does not work. Have also tried the switching off, plugging in to computer and turning on again using the on button and then the home button but nothing works. This happened while I was downloading software update. Please help me.

I suggested several things to GeekyNerdGirl in her first post here. Take a look.
My iPad is in what seems like permanent restore mode after iOS 7.2 update?
It can take more than a few attempts before Recovery Mode will work and you have to follow the steps exactly. DFU mode is even harder to perform correctly beside of the 10 second hold. Don't stop trying. Eventually one of these methods could work for you.

I am trying to log into my apple account and it is telling me my account is disabled. How can i get it enabled again? I have tried resetting my password and that did not work.

I have tried to log into my apple account so I can download my songs onto my iPhone. It keeps telling me my apple id is disabled. I've tried resetting my password but that did not work. How can I fix this?

After resetting your password you might then need to log out of your account on your device by phone on your id in Settings > Store (Settings > iTunes & App Stores if it's on iOS 6) and then log back in so as to 'refresh' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

I am uploading an Excel Workbook (xlsx format) to convert to a pdf and it has taken over an hour and it is still not uploading. I have even tried to restart it and that did not work.

I'm trying to upload an Excel Workbook (in xlsx format) to have it converted to a PDF file and that little circle has been spinning forever. I tried to restart the process but it did the same thing. So I tried to open up each individual worksheet of the workbook and save them individually. I "think" I got that to work, but when I go to the combine tab, I see the four pages that I have selected with spinning "thinking" circles on all of them. Please help. I have a client waiting for this proposal and I don't know what to do!
LisaWoz

Hi Lisa Wozniak,
Are you on a slow Network Connection? I would recommend you to Clear the browser Cache and History and then try again or try using a different browser on a different Network Connection.
Let me know if it works or not.
Regards,
Rahul Tyagi

TS2662 Wireless keyboard and mouse were working fine until today; installed new batteries in both when they wouldn't work-says they are connected intermittently, but can't use either one-have tried to re-pair and nothing happens-codes not recognized-

i have been using my wireless keyboard and mouse with no probs until today-installed updates this morning-since I restarted have been unable to use either device-have tried everything Apple suggests to do- re-pairing unsuccessfully; turned everything off and back on-sometimes the Bluetooth says it is connected, othertimes not-but even when it says it is connected the keyboard/mouse don't work; put in new batteries-no go also; bluetooth icon is on. Anyone have any ideas????

Troubleshooting wireless mouse and keyboard issues
http://support.apple.com/kb/TS3048

Does anyone know why my music won't play on my 7th generation iPod nano? I tried resetting it already and that didn't work. Can someone please help?

Does anyone know why my music wont play on my 7th generation iPod nano? I've tried resetting it already but that didnt work. Can someone please help.

I would to a Restore. Select the iPod in iTunes. Go to the Summary tab for the iPod. There is a button there to do a Restore. This will erase the iPod, re-install its software, and set it to default settings. After Restore complete, try playing songs on the iPod again.
If THAT does not fix the problem, and it's not bad headphones (since you also tried the "speaker"), there is probably a hardware problem on the iPod. All 7th gen nanos are still under warranty. If you have an Apple Store nearby, you should take it to the store's Genius Bar. To minimize waiting, you can make a reservation on store's web page.
http://www.apple.com/retail/

I have accidentally deleted a file in IPhoto and now it doesn't work. I have tried doing a restore and that quits unexpectedly...HELP!

At my wits end. I have tried to do two restores from recent back ups and neither work. I can't even remember what I was trying to do now originally. I wanted to get all my photos off my mac onto a external hard drive. In trying to locate where the photos were being stored not the computer, Ive inadvertently deleted a file, or that I think Ive done because iPhoto isn't working now. Please help! Thank you in anticipation.

Although iPhoto 9.5.1 will work with Yosemite you should go to the App Store and upgrade to 9.6.
When opening IPHOTO I get the question "Which photo library do you want to use"
How many libraries do you see in that window?
I am guessing that I am running out of hard drive now which is why my restore didn't work????
It's recommended that one should maintain a minimum of 10-15 GB of free space to help assure optimum system and application performance. Control (right) - click on your boot drive icon and select Get Info from the contextual menu.
The Info window will tell you how much free space you have on your drive.
As for the external HD you're going to purchase be sure you format it OS X Extended (journaled) with ownership set to be ignored.
An excellent source for EHDs is otherworldcomputing.com. Great quality hardware and excellent customer support.

HT4993 My volume down button is not working. The UP button works, but not the down button. I have tried to restart it and that didn't solve the problem.

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