HT5012 I have an iPad Air. The person who transferred  things over from old iPad used his apple address. How is it erased? Thanks

Dear Apple employees ,
      I have a new.new iPad Air. The person who transferred information from oldest iPad to this one, used his Apple address. How do I erase it.   Thanks

Please be aware that you are not communicating with Apple when you post in these forums. These are user-to-user support forums, so in almost all cases the only people who will reply to your posts are, like me, your fellow users.
As to your issue, what do you mean by "used his Apple address"? Are you referring to apps linked to his account? If so, then you can't change that. Apps are permanently tied to the account through which they were purchased. If you want those apps tied to your own Apple ID, you'll need delete them from the iPad and get them again through your own iTunes Store account.
If, however, you just mean that his Apple ID is coming up in the iTunes Store, App Store, etc. you can change this in the Settings -> iTunes & App Store area. You can similarly change accounts for email, calendars, etc. in the relevent settings.
If that doesn't address your question, please post back and clarify the situation you are attempting to remedy.
Regards.

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