HT5012 Why can't I create mail folders for my email?

I want to create folder for my email I receive on my
iPhone 5. You only give basic Trash.... Sent....Draft....Incoming

Before doing anything else, is your ringer switch in silent mode?  I'd try toggling the switch a few times to make sure it's working.  The phone should vibrate when you move the switch from on to silent.  If it doesn't then the switch may be broken.
Next make sure the volume for notifications is not off.  Check the Sound settings for this.  Changing the volume there should also cause your (phone) ringtone to play.  If it doesn't then there is something very wrong.
The only other thing I can suggest if the above doesn't help is doing a hard reset of the phone.  Hold power and home buttons down until screen goes dark and Apple icon appears, then let go.
If that doesn't work, then the only other thing you can try is doing a Backup and then a Restore in iTunes.  If that doesn't work, then there's a hardware problem.

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