HT5035 Credit Card being charged instead of using store credit

I have a 15 dollar credit, but it still charges my card when I make a purchase instead of using my credit balance. Only on my iPhone, seems to work as designed on my iPad

Click here and ask the iTunes Store staff for assistance.
(105650)

Similar Messages

  • HT3702 why is my credit card being charged, i only use itune cards .you are charging my itune card and my credit card

    why is my credit card being charged, i only use itune cards .you are charging my itune card and my credit card

    These are user-to-user forums, you are not talking to Apple here. If you add or change your credit card details then you will probably receive a temporary holding charge ($1), which should disappear within a few days (holding charges). If it's not a holding charge then you can contact iTunes support and ask for help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • Credit card being charged instead of gift card that I redeemed...

    I have money in my account that was redeemed using an iTunes card, but when I make a purchase, my credit card is being charged instead. Is there something I am doing wrong?

    Not every type of purchase allows use of a gift card.  For example, if you send a gift yourself to someone else, it will be charged to your credit card.  Same is true if you purchase a card through the "Cards" app on an iOS device.

  • HT2736 I have a $25 gift card I redeemed but when I try to purchase a song it wants to charge my credit card?  How do I use the credit I have?

    I have a $25 gift card that I redeemed but when I try to purchase a song it is not deducting from the credit and wants to charge my credit card.  How do I use the credit on the accoung?

    Nonesense, why would a service that offers redeemable cards as cash would require a credit card verification. Who is answering this question? I am sick of Apple! I am here because I want to buy music for the year end festivities and had this card that I got when I bought a very pricey Mac Book Pro for my daughter, I thought at least I was getting something out of an outrageously high priced machine, but no, they cant' just make things easy for you... Anyway, no one seems to be reading this so I am not wasting my time anymore, useless...

  • HT1918 why is my credit card being charged when i have money from an itunes card

    why is my credit card being charged when i have money from an itunes card

    When its around the holiday season the purchasing system some times gets a lil thrown off and wont recognize the gift card on the account. But its easy to get fixed.
    Just contact iTunes uspport with this link and they will revert the charges to the gift card:
    http://www.apple.com/lae/support/itunes/contact.html

  • Rental fee charged instead of using a credit

    A while back I decided to rent a movie since the store had given me three free rental credits for some screwup they made (I forget what) and when I did they charged me 5.99 instead of using a credit.  I complained and the refunded the money.  Still have three credits.  Tried again tonight.  Still have three credits but now I'm out another $5.99.  For those impaired at math that's a 100% screw-up rate.
    First time I rented via my Apple TV.  I was then told it had to be through my computer for the credits to take (stupid but OK).  So this time I used iTunes to rent it.  Then I had to wait for it to download.  Still charged the fee.
    #sigh
    Anyone else having these issues?

    Welcome to the Apple Community.
    Redeem the card through your iTunes account.

  • HT1918 Why is my credit card being charged for Apps when my daughter has an iTunes card?

    Why is my credit card getting charged for my daughter's apps for her iPod when she has $8 on an iTunes card left to use?

    Login to the account on iTunes and under payment info, select none for the credit card. iTunes is supposed to use gift cards and store credit over credit cards but it doesn't.

  • HT3702 why is my credit card being charged?

    Why is my credit card being billed and how can I fix it?

    Have you checked the purchase history on your account (Store > View My Account on your computer's iTunes) ? If you don't recognise the charges and you bought anything, including any in-app purchases and subscriptions, then you can contact iTunes support (these are user-to-user forums) and ask for help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 I would like to make an in app purchase using my $20.00 credit that I have on I tunes. I am using my  i phone5. It does not give me the choice of using the credit that I have, only a credit card. How can I use the credit for the purchase??

    I would like to make an in app purchase using the $20.00 credit that I have on itunes. I am using my i phone5. It does not give me the option of using the credit that I already have, only of using a credit card. How can I use the credt that I already have instead of a credit card?

    Is Settings > General > Restrictions > In-App Purchases: ON (green)?
    Some In-App Purchases works only with credit card.

  • Prepaid voucher credit not being taken &instead credit card being charged

    Ive credited my sons iPad using a prepaid gift card but when he tries to buy a game it keeps taking payment from the credit card I have set up in my name. How do I disconnect? Ive tried logging out of my email but then the value of  £15 from the gift card disappears too

    Hi Wendy,
    Mozilla Support volunteer here.
    I've marked your question for escalation and am trying to get a member of the fundraising team to get in touch with you. Hopefully you'll hear from them soon.
    In the meantime, the best way to get help would be to email [email protected] for help. Mozilla staff monitor this address and you can expect a quick response (usually 48 hours, though might be delayed during the holidays).
    Best,
    Jayelbe

  • My credit card was charged instead of iTunes gift card?

    So I recently just got a $10 iTunes gift card. I redeemed it in the iTunes store, but when I went to buy a book for 8.99, I think it charged my credit card instead of the money on my iTunes card! It still says I have $10.00 left, what do I do?

    Click here and ask the iTunes Store staff for assistance.
    (115833)

  • My iTunes purchases were supposed to go on my iTunes card but my credit card got charged instead I need to reverse it plz

    I had an iTunes card for 15$ and I spent at least 20 but it charged my card instead of the iTunes card I need this reversed I'm very unhappy with the way the iTunes store has done that to me twice now. Last time I let it slide but this time I'm not

    If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
    If you go beyond the credit from a gift card the balance will be billed to your credit card account.

  • Be warned - expired credit cards being charged by ...

    My account got hacked today and a couple of calls were made to Gambia this morning, so Skype suspended my account.  I went through the rigmarole of getting it started again with a new password.  I decided to remove my auto recharge, so went to the relevant page and noticed that there were no payment methods set up.  However, Skype had auto recharged my current valid credit card as recently as Feb 2012.
    It turns out that Skype have 3 cards on my account, ALL of which have expired, however, the CC number on one is still the same as my current card, so they are still charging that card.
    So, they are charging a card they they record as being expired. As they show NO credit cards on my account, I cannot even remove them.
    Just disabling the auto recharge is no good as it will not delete those hidden cards and presumably if someone hacked the account again they could just re-enable it and hey presto...
    The only way to get those deleted is for support to delete them, which support told me was just a couple of mouse clicks to do.
    Be warned.

    Unfortunately the advice I received is to make sure my account is fully updated with the latest software.
    That is not satisfactory advice, unfortunately.
    This problem had not occured until after I recently downloaded the newest Skype update. The problem with a hacked account didn't start until I after I downloaded the newest Skype update. Furthermore, I don't know if the problem is fixed, when it will be fixed, or how I know it will be fixed because there was no reasonable solution offered.
    Meanwhile, to prevent further charges from collecting I was forced to cancel my credit card and it will take some time before I receive a replacement in the mail. I have only one credit card, and with the holidays coming this is a problem for me when I attempt to purchase things. 
    At this time I want to know what Skype is going to do formally to make sure the problem is fixed; telling me download the latest version is not acceptable, as that was the root issue. 
    Once the problem is formally fixed I want to know when I will be told, and how. 
    What will be done for the loss of money and the complications that I had to endure in the meantime because of the lack of security in the Skype business? 
    Finally, I need to know what to do from here, other than the suggestion to download new software. In other words; do I cancel Skype completely; do I only need to create a new password for my account, or do I need to create a new account altogether? What specifically is the correct solution to prevent this in the future? It cannot be new software; that was already taken care of. 
    I look forward to hearing from you soon on these issues. 
    Thank you. 

  • HT3702 Why is my credit card being charged regularly when I have a credit balance that more than covers a purchase.

    My are keeps getting charged even though I have a credit balance on my account from a gift card.?

    sharonthome wrote:
    I had itunes on my old eMac, now I have a MacBook Pro.  itunes says I have $19.70 in my account, but when I try to buy a song all that comes up is my credit card.
    Sounds like you have abn expired credit card linked o yoru accopunt.
    View your iTunes account payment info and select None for the CC.
    You may need to first add a valid card number before you can remove it.

  • HT1657 hi i have a 25 doller credit in my itunes but i want to rent a movie on my apple tv and it wants my security coad for my credit card,i dont want to use my credit card to rent one

    how can i use my itunes credit on my apple tv

    Try redeeminging an iTunes gift card into the account.
    Next
    Create a NEW account using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
      Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card

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