HT5035 i redeemed my itunes gift card and i got $15 in credit, but when i try to make a purchase it tells me it could not be completed, how can i fix this ?

i redeemed my itunes gift card and i got $15 in credit, but when i try to make a purchase it tells me it could not be completed, how can i fix this ?

If you are also getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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When I try to install Creative Cloud, it tells me Installer failed to initialize. How can I fix this?

I had an issue with my Dell laptop and everytime i had opened Photoshop it would freeze and crash my computer. I had to recover my computer almost a month, and now when I try to redownload photoshop and creative cloud it tells me the same error message. Any ideas how I can properly download Creative Cloud?

Hi Jascam,
Please refer to the help document below to fix the issue:
Error: "Installer failed to initialize" | Windows
Regards,
Sheena

I have a redeemed gift card balance of more than $60.00, but when I try to make an in app purchase, I am asked to verify my apple ID and payment info and when I do it charges my card and I am not given a choice to use my remaining balance.

I have a redeemed gift card balance of more than $60.00, but when I try to make an in app purchase, I am asked to verify my apple ID and payment info and when I do it charges my card and I am not given a choice to use my remaining balance. How do I use my balance first?

Hi ...
Select None for payment method > iTunes Store: Changing account information
Be aware, an auto renewing subsciption by require a credit card.

I put songs onto my IPhone 4, and they show up under the "On This Phone" section in itunes, but when I go to play the songs on my phone, they aren't there. How can I fix this?

I put songs onto my IPhone 4, and they show up under the "On This Phone" section in itunes, but when I go to play the songs on my phone, they aren't there. How can I fix this?

When you look at your iPhone, are you looking in the Music app or in the iTunes app? Be sure you are looking in the Music app, and look in the Songs category. If your songs are not here, you may want to try syncing your information again through iTunes. To do this, uncheck "Sync Music" and then click apply or sync in the bottom right corner of iTunes, and then recheck "Sync Music" and then click apply or sync again.
I hope this helps!

My old itunes id was an email that no longer can be used, therefore, I can not change the password for that account. Everything that I purchased under that id name will not play. How can I fix this?

My old itunes id was an email that no longer can be used, therefore, I can not change the password for that account. Everything that I purchased under that id name will not play. How can I fix this?

I no longer have an email address that was also my Apple ID. Can I still use the email address as my Apple ID?
Apple recommends you change your Apple ID to your current, working email address. This will not create another Apple ID, it will only change it to your working email address. See Changing the name you use for your Apple ID if you'd like more information.
Note: @mac.com and @me.com Apple IDs can not be renamed. If you no longer use the .mac or .me email address be sure to add your valid email address as an additional email address.
From here > http://support.apple.com/kb/HT5622?viewlocale=en_US
If necessary...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I have an iTunes credit but when I try to make a purchase it uses my debit card instead. How do I change that?

I have an iTunes credit but when I try to make a purchase it uses my debit card instead. How do I change that?

Hi Mrshfall,
If your iTunes credit doesn't appear to be applying correctly, you may find the following article helpful:
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
Regards,
- Brenden

HT5622 i want to buy something on a game but it keeps saying your purchase could not be completed. how can i slove this poblem?

i want to buy something on a game but it keeps saying your purchase could not be completed. how can i slove this poblem?

Do you have a valid credit card andhave sufficient funds in there?

I tried to install vonage extensions application but i got the answer''your request could not be completed. how can i do this?

i tried to install vonage extensions application but i got the answer''your request could not be completed. how can i do this?

when are you getting the message? are you downloading the proper app from the app store?

I got a 15 dollar iTunes gift card and it got subtacted to 5 bucks when I used it on iTunes! What do I do to get the 10 dollars back?

Okay, so today I got a 15 dollar iTunes gift card. I used it on iTunes and it only put me up to $4.96. I had a prepaid credit card on my account at the time that iTunes was thinking the security code was invalid, that is why I got the iTunes card. What do I do in order to get the ten bucks back? I checked my recent purchases and it says I have not purchased anything in 3 days. I have contacted Apple Support and I will post what they say. Untill then, does anyone have any idea what I can do to get my money back? I retried entering my gift card but it is, as it should be, already been used.

You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96048)

HT201210 My iPhone is recognized by my computer and iTunes, but when I go to the device tab the option to restore is not available. How do I fix this?

I've searched all over for a remedy to this but I can't seem to find it. I tried the DFU method & recovery mode and neither worked. PLEASE HELP.

Hi purisaab009,
If you are having issues connecting to the iTunes Store, you may find the troubleshooting steps outlined in the following articles helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Apple Support: Resolve issues between iTunes and security software
http://support.apple.com/kb/ts3125
Regards,
- Brenden

I have a iPod nano 5th generation and there's a song I'm trying to play, but each time I click it from artist it just shows the songs name again. And when I try to click the song from the song list it just skips. How can I fix this?

Pretty much I have a song on my iPod 5th gen nano that doesn't wanna play, its just one song every other song works. I click it and it show the thing when a song is about to play but then it instantly goes back to where you click on the song. And when I click on it in the songs list it skips immediately to the next song on the list. I have tried restoring my iPod but the song still won't work I've also tried removing the song from the library and the putting it back on iTunes but still no luck. What do you guys suggest I do?

Can you play the song in iTunes?
If you can't the song file is probably corrupt and needs to be replaced.

I can't read yahoo email in Firefox anymore. The list of mail is there, but when I try to open the email the body of the email is blank. How do I fix this?

Hi, A few months ago I discovered I couldn't view the body of my Yahoo email anymore when viewed through Firefox or Google Chrome. I'm forced to view email through IE. I don't want to use IE, and prefer your search engine
What do I have to do to be able to view my yahoo mail through Firefox again?
Has IE put bugs in Firefox to prevent it's use?

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode

I'm trying to redeem my itunes gift card and i get the message "session timed out". does anyone know why i'm not able to redeem my card and why i get this message?

i'm trying to redeem my itunes gift card and i get the message "session timed out." does anyone know why i'm not able to redeem my card and why i get this message in stead?

I've been having the same issues too, and thought it was just my outdated computer or account?!
Every time I try to purchase a song, "session has timed out" shows up after I click "agree" to the terms!? I seem to be in the exact same scenario as 'SportsBarn' above: Itunes support have replied repeatedly with the same "solutions" but nothing has helped or even been applicable. I have an older laptop, 2005 Powerbook running OS X 10.4 Tiger so it's not compatible with the latest iTunes 10.5.2 which requires minimum OS X 10.5. I've been using the balance already in my iTunes account (from redeemed giftcards over the past few years) with no problem, until recently (my last successful purchase was October 2011). I wonder if it's the older OS or just a redemption glitch even with newer computers?

HT201195 I tried to redeem an iTunes gift card and it said that my card has not been properly activated

pls could somone help
I tried to redeem an iTunes gift card and it said that my card has not been properly activated
Yvesolution

What you normally should do when you have an iTunes card that has not been activated is go back the retailer from whom you purchased the card and discuss the problem with them. They should either correctly activate the card or give you a new one. If they refuse to help, as some retailers do, or you don't know or can't get to the retailer, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store. They will ask for a scan of the front and back sides of the card as well as a scan of the receipt
Regards.

I downloaded iTunes on my new computer, but when I try to download my already purchased songs a message pops up saying, "Your computer is not authorized." How can I fix this?

I downloaded iTunes on my new computer, but when I try to download my already purchased songs a message pops up saying, "Your computer is not authorized." How can I fix this?

Launch iTunes and click on the click on the store menu item the select authorized this computer.

HT5035 i redeemed my itunes gift card and i got $15 in credit, but when i try to make a purchase it tells me it could not be completed, how can i fix this ?

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