HT5037 I have downloaded and installed this tool, but it's still telling me I need to update. Any suggestions why this isn't working for me? I have a Macbook Pro.

I have downloaded and installed the iPhoto tool to update so my pictures transfer over, but it's still telling me I need to update. Any suggestions why this isn't working for me? I have a Macbook Pro.

You have to download and RUN the iPhoto library upgrade - then launch iPhoto - If you had iPhoto '08 or earlier (version 7.x.x) - the upgrade is installed in the utilities folder of your Applications folder
LN

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I have downloaded and 'installed' Mavericks, restarted but it's still 10.8.5 and the Mavericks Install is still in my Applications folder. I've done this three times, still no result. Help!?!

Can anyone help with this? I've searched the help databases and can't seem to find an answer to this anywhere.

Do you have the 5.3 GB Mac OS X Mavericks installer application? Please do the following:
Repair the Hard Drive and Permissions - Mavericks, Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.
Now try installing Mavericks, but before you do I recommend you put a copy of the installer in your Downloads folder and make a backup of your current system.

I purchased microsoft office 2011. I have downloaded and installed the software but at no time was I prompted to enter my product key. As a result I am unable to use the software. Please help me activate the software. Thanks

I purchased downloaded and installed microsoft office 2011 onto my iMac. At no time was I prompted to enter the product key so I am unable to activate the software. Can anyone tell me what to do in order to activate the software?

Welcome to Apple Support Communities
Where did you download Office for Mac? If you downloaded it from Microsoft, read > http://support.microsoft.com/kb/2391941/en-us

Have os x 10.8.5. have downloaded and installed melodyne essential but when i open garage band i cannot see this vst plugin with my other effects. i also have Reaper installed and it shows up as a vst plugin there. am i looking in the wrong place ? ?

have never used this forum before (obviously) and thought the "ask a question" space was all i had. m;y app.
2 more questions : is melodyne essential compatible with garrage band.
would having Reaper installed interfere with the plugin being installed in GB ?
any help app
rogerdc

answered my own question - i was looking in the wrong place

I have downloaded and installed Adobe Flash Player, but it was installed to a "disk image". I don't know what this is and I cannot see anything that requires Flash Player. What am I doing wrong?

I have downloaded and installed Adobe Flash Player, but it was installed to a "disk image". I don't know what that is, but I cannot view anything that requires flash player. What am I doing wrong?

Thanks for your help, but that didn't do any good either. I have been double clicking from the download files, double clicking on the "install adobe flash player", closing the anti virus, closing Safari, watching the install progress and clicking finish. It indicates that "flash player" is installed, but every time I try to view something requiring flash player, it tells me I must download it. It shows up in the "system preference" and from there I can make some changes, but it still won't let me view anything requiring "flash player". It does not show up in my apps like Adobe Reader does. It shows up in the "downloaded files" section of "Finder". I'm getting really perplexed over my inability to get this right.

Window 8.1 Chinese character cannot display properly in a game even though I have downloaded and install all chinese language packs

Hi,
The operation system for my computer is Window 8.1. I am currently trying to install a chinese game. Even though I have downloaded and install all the chinese language pack, I have even set the regional language locale to chinese (similified / traditional),
the chinese characters will not display properly in the game. Some people told me i need to set the locale to Chinese PRC, but I am not sure where to download this PRC language pack for window 8.1 (as I only have chinese simplified and chinese traditional).
I would greatly appreciate if someone can give me a hand in solving this problem. Thank you for your help in advance.

Hi,
The operation system for my computer is Window 8.1. I am currently trying to install a chinese game. Even though I have downloaded and install all the chinese language pack, I have even set the regional language locale to chinese (similified / traditional),
the chinese characters will not display properly in the game. Some people told me i need to set the locale to Chinese PRC, but I am not sure where to download this PRC language pack for window 8.1 (as I only have chinese simplified and chinese traditional).
I would greatly appreciate if someone can give me a hand in solving this problem. Thank you for your help in advance.
Hi,
Please open Region, under administrative -> Language for non-Unicode programs: choose Chinese.
Kate Li
TechNet Community Support

I have downloaded and installed the latest version of numbers on my mac. Everytime I save and then try to reopen that document, I receive a message telling me that I need a new version of numbers. Also, when I try to sort the date column, it sorts out of

I have downloaded and installed the latest version of numbers on my mac. Everytime I save and then try to reopen that document, I receive a message telling me that I need a new version of numbers. Also, when I try to sort the date column, it sorts out of order. The last version sorted fine.

Welcome to Apple Support Communities
When you install the new iWork version, the old iWork version is kept, so it looks like you are opening your old version.
To fix this, open a Finder window, choose Applications in the sidebar and drag the new Numbers version to the Dock, so you can access to it quickly. Open all documents from this version. I don't recommend you to delete the old Numbers version in case you need it.
Respecting to the second question, you will get better answers in the Numbers for OS X forum

I purchased photoshop elements and i am having all the problems in the world installing it.... first the link in the emails were errors and secondly i have downloaded and installed multiple times and it says my serial number from the email i received is i

I purchased photoshop elements and i am having all the problems in the world installing it.... first the link in the emails were errors and secondly i have downloaded and installed multiple times and it says my serial number from the email i received is incorrect.... please help

Ok, since this forum is for Photoshop Standard and Photoshop Extended, we don't know much about Photoshop Elements. There is a Photoshop Elements forum and I'll link it for you since they best know how to field your questions.
Photoshop Elements
Good luck on it!
Gene

How do I view a document sent to me in Winmail.dat(2.0MB). I have downloaded and installed the libero app butthis doesn't help me open the winmail.dat document. Help very much appreciated. THANKS JANE

How do I view a document sent to me in Winmail.dat(2.0MB). I have downloaded and installed the libero app but this doesn't help me open the winmail.dat document. Help very much appreciated. THANKS JANE

http://www.creativeinaustria.com/LetterOpenerPro?utm_source=macupdate.com&utm_me dium=referral&utm_campaign=Distribution%2BChannels
Try it
http://www.macupdate.com/app/mac/22614/letter-opener
http://www.creativeinaustria.com/LetterOpenerLite

How do I open the program PS 5,5 after I have downloaded and installed it (on Mac)?

I have downloaded and installed Photoshop extended on my Mac today, but I cannot open the program, what more do I have to do?

Hi Anina,
The .dmg file is the original installation package.
Do you remember the software going through the installation process and asking you to input a serial number?
I would suggest moving the .dmg file to your desktop, and then initiate the installation process by clicking on the install.app.
You should get a message that the installation is successful once it completes. Try launching the application after that.
Please reply to this thread if that doesn't work.
Thanks

Why am I having trouble running Adobe Flash Player 11 on my 2011 Macbook Air? I've downloaded and installed it repeatedly; yet when I try to open certain images online or play certain Youtube segments, I get the message, "You must have Adobe Flash 11..."

Why am I having trouble running Adobe Flash Player 11 on my 2011 Macbook Air? I've downloaded and installed it repeatedly; yet when I try to open certain images online or play certain Youtube segments, I get the message, "You must have Adobe Flash 11..." My computer tells me it is installed and running.

If you're sure you've installed the latest version of Flash, take each of the following steps that you haven't already tried. After each step, relaunch Safari and test. For a "missing plug-in" error, start with Step 5.
1. If you're only having trouble with YouTube videos, sign in to your YouTube account and load this page. You may see a link with the text "Leave the HTML5 Trial." If so, click that link.
2. If you're getting a "blocked plug-in" error, then from the menu bar select
 ▹ System Preferences… ▹ Flash Player ▹ Advanced
and click Check Now. Quit and relaunch your browser.
3. Triple-click the line below to select it:
/Library/Internet Plug-Ins
Right-click or control-click the highlighted text and select
Services ▹ Open
from the contextual menu. A folder should open. Delete the following item, or anything with a similar name, if present:
Flash Player (failing).plugin
You may be prompted for your login password.
4. Re-download and reinstall Flash. Download it from this page:
Adobe - Install Adobe Flash Player
Never download a Flash update from anywhere else.
5. If you get a "missing plug-in" error, select
Safari ▹ Preferences... ▹ Security
from the Safari menu bar and check the box marked Enable plug-ins.
6. Select
Safari ▹ Preferences... ▹ Extensions
from the Safari menu bar. If any extensions are installed, disable them.
7. In the Safari preference window, select
Privacy ▹ Remove All Website Data
Close the window. Then select
 ▹ System Preferences… ▹ Flash Player ▹ Advanced
and click Delete All. Close the preference pane.

TS1717 Help me, please. I uninstalled old iTunes because of troubleshootings. I have downloaded and installed new one. Now it says: The file "iTunes Liberary.itl" cannot be read because it was created by a newer version of iTunes." What can I do?

Help me, please. I uninstalled old iTunes because of troubleshootings. I have downloaded and installed new one. Now it says: The file "iTunes Liberary.itl" cannot be read because it was created by a newer version of iTunes." What can I do?

Hello Bebyida,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
http://www.apple.com/itunes/download/
Best of luck,
Mario

I have just bought an iPhone 5 and it won't sync to iTunes. It says it needs iTunes 10.7, which I have downloaded and installed. I still get the error message and looking at "about iTunes" it says 10.6.3. What do I do??

I have just bought an iPhone 5 and it won't sync to iTunes. It says it needs iTunes 10.7, which I have downloaded and installed. I still get the error message and looking at "about iTunes" it says 10.6.3. What do I do??

Perhaps check to see if you're accidentally running two different versions of iTunes. There's some information on troubleshooting that in the Opening iTunes section of the following document:
Troubleshooting iTunes installation on Mac OS X

Moved iphoto to trash and downloaded and installed new one but still tells me to prepare and upgrade it when I have done it 2 or 3 times now... how do i get it to open so I can upload my photos?

moved iphoto to trash and downloaded and installed new one but still tells me to prepare and upgrade it when I have done it 2 or 3 times now... how do i get it to open so I can upload my photos?

It helps if you provide details - not just a problem
What exactly dod you have and have you done?
What version of iPhoto did you have and what version do you now have? Of the OS? If you are upgrading from iphoto '08 or earlier did you download and RUN the iphoto library upgrader?
What is happening including exact messages
LN

I have downloaded and installed Photoshop Elements 11 on my new Macbook Pro. Why can't I see my scanner (Epson Perfection 3200 Photo) from the File Import menu?

I have downloaded and installed Photoshop Elements 11 on my new Macbook Pro. Why can't I see my scanner (Epson Perfection 3200 Photo) from the File>Import menu?

There was no driver update available (it said my driver was up to date), so I just deleted the scanner and restarted the computer. when it came up, the scanner had already been added again. With great anticipation I tried to import from Photoshop...but no luck (scanner was not visible). I finally ended up calling Epson (had great difficulty in locating a number for support) and they finally told me there is no driver update for OS X 10.10 and I should as a work around use "Image Capture" application. I tried it, and it works quite well.

HT5037 I have downloaded and installed this tool, but it's still telling me I need to update. Any suggestions why this isn't working for me? I have a Macbook Pro.

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