HT5071 I'm in the process of publishing my iBook to the iBookstore however when I try to choose the the file to publish I can view it but the file is faded out not allowing me to select it?

I'm in the process of publishing my iBook to the iBookstore however when I try to choose the the file to publish I can view it but the file is faded out not allowing me to select it?

Did you use the Publish menu to export an .ibooks fle?
Check to see if you are trying to mistakenly select an .iba file.

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I am trying to create a ringtone, when I right click and and go to get info I can't open anything under options. Itunes is not allowing me to do anything under options including changing the start and stop times. ??

I am trying to create a ringtone, when I right click and and go to get info I can't open anything under options. Itunes is not allowing me to do anything under options including changing the start and stop times. ??

GarageBand '11 - Create an iPhone ringtone - Apple Support

HT1918 I want to change my itunes account from United Kingdom to another Country, when I try to do this I get told that i can only purchase from the UK store please help

I want to change my itunes account from United Kingdom to another Country, when I try to do this I get told that i can only purchase from the UK store please help

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
The payment methods that are available in your country will show on your account. If debit cards aren't available on that screen then you won't be able to use it as your payment method.

HT3275 I just brought a New Macbook Pro and was successful in transfering data from my old macbook. However when I try to back up to my time capsule I receive this message. "The backup disk image "/Volumes/Salvatore Totino's Time Cap/Lorraine's MacBook Pr

I just brought a New Macbook Pro and was successful in transfering data from my old macbook. However when I try to back up to my time capsule I receive this message. "The backup disk image “/Volumes/Salvatore Totino's Time Cap/Lorraine’s MacBook Pro.spars

You may need to reset TM and start with a fresh full backup.
For the particular error see
http://pondini.org/TM/Troubleshooting.html

I am getting a 404 Not Found error when I try to access Yahoo Mail from Firefox. I can log in but Yahoo Mail will not open. It will open in IE. The problem is here at home.

Not Found
The requested URL /dc/launch was not found on this server.
Apache/2.2.9 (Debian) PHP/5.2.6-1+lenny9 with Suhosin-Patch Server at us.mg201.mail.yahoo.com Port 80

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you.

ITunes freezes when I try to find songs that's been removed from iTunes media 'locations' but the songs are still on the computer..

I know where to find the songs.. I know how to move them into iTunes.. sh*t still doesn't work. It freezes whenever I try to move the songs back.
iTunes being heavy and slow.. only program on my computer that takes longer than opening internet explorer

iPod touches or any iDevices from Apple sync only to one computer. If you sync to a different computer, all your music will be replace with the music from the new computer's iTunes. If the music were purchased from iTunes, you can re-download them again otherwise the music on iPod touch will be deleted. Do you have iTunes backup?

TS1398 In "Set Up" I try to select our secured WIFi router from the list of available networks. However, it will not allow me to select it. This then prevents me from going to the next step. What do I do?

In "Set Up" I have tried to select our secured WiFi router from the available list shown. It is listed. However, when I try to select it, it will not check off or remain blue when I lift my touch. This then will not allow me to go on to the next step. What do I do to connect to a secure WiFi router? I do know the WEP Key number but there is no place to type then in.
Alice from Hart

The trial can only be loaded 1 time as far as I know. You could try http://labs.adobe.com/downloads/acrobatcleaner.html, remove any left over parts of the Acrobat folder, and reboot. Then try an install again, but my guess is you will have to purchase Acrobat at this point.

After updating my Iphone 4s to os 7.1.1 ota, my phone went into recovery mode. Yet when I try to restore it with Itunes on my windows 7 laptop it says the network connection has been reset! My phone has the itunes logo and charger symbol on it .

After updating my Iphone 4s to os 7.1.1 from 7.1 over the air, my phone went into recovery mode. Yet when I try to restore it with Itunes on my windows 7 laptop it says the network connection has been reset. Make sure your network settings are correct and your network is active, or try again later. My phone has the itunes logo and charger symbol on it, as well as an arrow pointing at the Itunes logo. After holding the sleep button down or even doing the hard reset the same screen comes up on my phone regardless of whether it is plugged in or not to my computer. I have turned my computer off and on again. It is plugged in and charging as it's battery life is very short. I also reset my modem and the same error message pops up. The only option on my computer when my phone is plugged in is to restore it. My firewall also allows Itunes through it. I have literally tried everything I know being someone who knows very little about technology. I also do not want to hear about how the update worked for other people. My phone has been in recovery mode for 5 hours at least now so it will just make me more frustrated if a bunch of people post about how the update worked for them.

Once the Device is asking to be Restored with iTunes... it is too late to save anything... and you must continue with the Recovery...
kevinpowell1 wrote:
how can i get it out of recovery mode?
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Then See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
Some users have reported as many as 8 or 9 attempts were necessary before success.
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
If the issue persists...
Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first...

For John: my iMac accepted the flash drive when I plugged it in. However, when I try to save a pages document, there is no reference to saving to that drive.

Response to John: am new to using flash drive. It is the correct version and my computer recognizes it. However, when I try to save a pages document to that drive, there is no reference to it for saving. Only my hard drive seems to be available.

Hi. I suspect your flash drive is formatted with an NTFS file system (this is the default for Windows drives) and as such is read-only on a Mac. Try re-formatting on the either the Windows or Mac computer with a FAT32 file system. Be aware though that you will lose all data on your flash drive so back up first. Also maximum file size is limited to 2GB, is this a problem?

I am trying to upload a file to an accounting website for work. It will not allow me to select any type of file, they are all greyed out.

I am trying to upload a file to an accounting website for work. My computer will not allow me to select any type of file, they are all greyed out.

Try using a different browser. If it works, then the problem is most likely Safari. If the other browser doesn't work, perhaps it is the web site.
Firefox

How do I remove the Windows partition? Boot Camp Assistant does not allow me to select the remove option.

I am using an iMac, 8.1, early 2008. I installed Windows XP at that time. I am now using OS 10.8.5 and want to remove the Windows partition to free up disk space. Boot Camp Assistant does not allow me to select the "install or remove" option. How can I get rid of the Windows partition?

You can try removing it in Disk Utility.
To resize the drive do the following:
1. Open Disk Utility and select the drive entry (mfgr.'s ID and size) from the left side list.
2. Click on the Partition tab in the Disk Utility main window. You should see the graphical sizing window showing the existing partitions. A portion may appear as a blue rectangle representing the used space on a partition.
3. Select the bottom rectangle/partition. Click on the Delete [-] button below the sizing window to remove it. Click on the Apply button. Wait until the process has completed.
4. In the lower right corner of the sizing rectangle for the remaining partition is a resizing gadget. Select it with the mouse and drag it all the way down to the bottom. Click on the Apply button and wait until the process has completed.
You should now have a restored single volume on the drive.
It would be wise to have a backup of your current system as resizing is not necessarily free of risk for data loss. Your drive must have sufficient contiguous free space for this process to work.

TS1398 My Iphone does not allow me to select the Wi-Fi setting. It all grey and says no Wi-Fi, need assistance to know how to fix this.

My iphone does not allow me to select the Wi-Fi setting. It is all grey and says no Wi-Fi. How can I fix this problem?

Thank you for that. I've been on the web trying to work it out and resetting my phone etc and no luck. Thank you so much for your help. Guess I'll be making plans for a trip into Apple.

I am trying to use photomerge compose. I open one standard jpeg image and one image that is my business logo in a png format. When I select the png image, to extract the logo from it, it appears as all white and will not allow me to select the logo from

I am trying to use photomerge compose. I open one standard jpeg image and one image that is my business logo in a png format. When I select the png image, to extract the logo from it, it appears as all white and will not allow me to select the logo from it. It has worked in the past but I downloaded the update today and photomerge will not work correctly. Any ideas?

hedger,
How do you expect anyone to help when we don't know a darned thing about the file, abut your setup, exact version of Photoshop and your OS, machine specs, etc.?
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Having a problem with noises and mouse jumping, tried to reinstall and computer will not allow me to select the correct install icon. Sends me to xcode install

my kids computer began acting up this spring...so I shut it down.
Would not stay turned off, various noises almost continually, jumping highlights, etc.
Decided to reinstall os x snow leopard. insert disc and icon appears. then 3 icons with x in a column.
automatically highlights middle icon and will not allow me to select one above. Says install xcode.
not what i want to do.
any help?

What model iMac do you have?
What version of Mac OS is it running? If you don't know, try to give approximations on when it was set up and whether it was ever updated so we can take our best guess.
How are you trying to boot from the install disc? Your description of 3 icons with x in a column' leads me to believe that you aren't booting from the install disc, but rather you are inserting the disc after booting from the OS that is installed on the hard drive. If that is what is happening you'll see something like this, although it will vary depending on the actual version of the Install Disc that you have and how you've chosen to view the files (icon, list, column, etc).
What happens if you restart the system with the Install Disc inserted, then quickly hold down the 'c' key so that the system attempts to boot from the Install Disc. Do you still experience the same issue?

When clicking on a lookup, firefor does not allow me to select from the list

When I use firefox, the website I am on has lookup fields located on it, firefox does not allow me to select my preferred option from the list. also when I slect another lookup from a list it displays the message 'invalid lookup value located in field ......'
This does not happen in IE

Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]
* [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

HT5071 I'm in the process of publishing my iBook to the iBookstore however when I try to choose the the file to publish I can view it but the file is faded out not allowing me to select it?

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