HT5278 iOS 5.1.1 Software Update - I have just attempted to install this update on my 3gs and at the final stage was presented with an error message of 1602 and now my phone has frozen. Yes I have tried all the usual ways to resolve this and it didn't wor
iOS 5.1.1 Software Update - just tried to update and it didn't work! Got to the final stages and was presented with error 1602! My screen now has the frozen image of the itunes logo and usb thing. Happened once before - funnily enough when doing an update back in November - I had to visit an Apple store to have the phone restored. Would appreciate any advice as I would like to avoid another trip to the apple store.
found the real problem.
In my laptop where it couldn't detect the iphone and ipad, this folder is missing:
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
The ipad was wrongly using a microsoft driver.
I found the correct drivers in:
C:\Windows\System32\DriverStore\FileRepository\usbaapl64.inf_amd64_neutral_c111a aecb61e9a2b
Copy the contents to
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
After that, I had to update the driver for Ipad in device manager.
Ipad was found under: "Removable Devices", as a storage device.
Once that is fixed, itunes can detect ipad, and I can restore it.
Apple should really look into ensuring that folder doesn't go missing during itunes update process.
Similar Messages
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I updated to IOS 6 and received an error message after completing. Now my phone is in restore mode. Is there a way around restoring my phone completely?
Once the Device is asking to be Restored with iTunes... it is too late to save anything...
To minimise loss... Connect to iTunes on the computer you Usually Sync with and Restore from the most recent Backup...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808 -
I was recently prompted to update my Itunes player to the latest version. I'm using Windows Vista. I was left with an error message MSVCR80.dll and consequently no new update. I uninstalled the old version and have tried to reinstall manually several times. No luck. Consequently I have no player.
Any ideas for a fix?Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
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I have an iphone 4 and upgraded to ISO6. aLL WAS WELL UNTIL mONDAY WHEN i WAS UPDATING 2 aPPS AND MY PHONE FROZE. i TRIED SOFT RESET AND THEN MY PHONE HAS NOW FROZEN ON THE aPPLE icon and I cannot go further. I cannot sync to pc as my phone is not recognised. Hlep!
Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H. -
How can i fix the problems i am having with my iphone and the new software update?
search the forum. You'll find your answer. It's beed addressed over and over and over again.
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Please can anyone help? tried to update my itunes and now can not access at all and now have error message cant access as file MSVCR80.dll is missing from computer and then a further message error 7 (windows 126) . laptop and i tunes working perfectly before the update. I have tried unstalling the itunes programme and re installing but still the same error message .
both my i pads and i pods are still ok its just the i tunes.Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
My iphone got frozen [still need help- tried all the solutions but still ca
i can not solve this problem so i need your help, users and apple's team
please take a look at 2 pics below.
it took me more than 2hours but i could not solve it.
why did i have this problem:
1/ i was trying to put some mp3 into my iphone and while i was doing it. i got an update for my iphone so i clicked it and was waiting for it [ it was a large file- hundred mb- i can not remember exactly].
after that my iphone got problem. then i tried to find a solution on google+ apple's support but i could not solve it even i tried it .
http://support.apple.com/kb/TS1275
please take a look at the picture. my iphone 's screen is now like that picture but there is a small icon lock above the itunes and on screen of my computer.[ itunes program] i got a message
http://img40.imageshack.us/i/53200293.jpg/
i took out the sim then turn on the iphone but still got the same problem.
is there anyway to fix it? i was trying to talk to an agent but they asked me to purchase bs... -money for phone then now money for...bs]
thank guys.
Message was edited by: percy123456789
Message was edited by: percy123456789
Message was edited by: percy123456789
Message was edited by: percy123456789
Message was edited by: percy123456789The only results I'm finding refer to sites that talk about jailbreaking iPhones.
My only suggestion is to try restoring your iPhone, or to visit an AT&T store(assuming you're in the US) for a new SIM.
~Lyssa -
my iphone 3 or 3gs got blocked when my mate was trying to get into it and blocked it and i unblocked it now im trying to activate it and it wont activate and ive tried to put diffrent sims in it and itunes keep saying theres no sim card in plz dissconect and connect again
sounds like the phone was previously jailbroken. It will never work again.
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Downloading new version of itunes onto my laptop and now when I start up there is an error message "the proceedure entry point sqlite3_wal_checkpoint could not be located in the dynamic link library SQLite3.dll" Can anyone advise on how to correct this safely.
Try uninstalling your MobileMe control panel. Does that clear up the error?
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The same thing happened to my poor sister, and she is panicking because of all of her photos of her "daughter growing up" that will be lost. It seems that this has happened to several people already, and I REALLY hope that Apple figures this out so that it doesn't force all of these people to completely reset their devices. Best of luck to you, and I am bookmarking this and other similar discussions to monitor for other, more desirable solutions.
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Here's to hoping a Blackberry employee reads this and can help me out.
I'm stuck in warranty limbo with my unlocked Z10. Bought new off Amazon.ca beginning of April-2014. While on Vacation the phone blue screened and died. It's outside of the online retailers 90 day exchange policy, in which case all I have left is the manufacturers limited warranty. Tried to contact Blackberry and they directed me to my carrier Telus, even though I did not purchase the phone through them. Telus was very helpful, we worked through troublshooting together, but unfortunately got to the same conclusion that the phone needs to go back for a hardware issue. They kindly offerred to RMA the phone for me through their system, however since I did not purchase the phone through them and it is an unlocked world phone it does not recognize the IMEI so they couldn't complete the process for me. There is absolutely no luck getting any help through any of the multiple Blackberry phone numbers I've called. Any help sorting this out would be much appreciated. I will drive the phone to the office in Waterloo if need be.You're probably going to have to drive the phone to Waterloo.
Here's the situation: You bought the phone from Amazon which has a 90-day exchange warranty. That's mistake #1. Then you registered the phone for service on Telus' network but the phone wasn't purchased from them so they won't honor any warranty claims (which is their right because they didn't make any money from your purchase of the phone from them). You're in a catch-22 situation. There's really nothing I can advise you to do except buy your next phone from the carrier with which you have monthly service.
Not much help but that's how I see it. Perhaps others can enlighten me with a different point of view. Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated. -
It has an OK button. When I click it the program opens.
Why is this? How do I get rid of it?
I have tried deleting, downloading the update again, reinstalling it twice. This didn't help.This issue can be caused by an extension that isn't working properly.
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes -
why doesnt resend on purchase history work??? VERY VERY ANNOYED trying to get aresponse and answer to this!!! found a tax invoice i need printed from last year , hit resend and it says 'SORRY cant do that right now, come back later'
Ask iTS to email you invoices for your purchase.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
ive updated my 4s with the ios6 and now my phone has frozen and isnt responding. the apple sign and a line below it is on the screen. any help??
This symbol means you need to connect your phone to your computer's iTunes via the USB cable and restore the phone.
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Phone has frozen while resting to factory settings.
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Can anyone please help?See if you can force the phone into recovery mode:
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