HT5312 Forgot my security question answers?

Set up an itunes account a hundred years ago, and just today bought an iphone.  Wants my security answers to let me buy apps, but I can't get the answers right and it has locked me out.  I thought there would be some sort of verification email, but that isn't happening.  What next?

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
You will need to contact Apple Care and request that they reset your security questions so that you may configure them again.

Similar Messages

  • HT5312 Forgot the security question answer how to reset my answer

    Hi,
    How can reset i forgot the answer for my security question?

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can assist with recovering lost answers.
    (89019)

  • HT5312 Forgot my security question answers, also I need to update my banking details..

    I want to reset my scurity quwstions/ answers. I also would like to reset my banking details. Everytime I try to change Banking details. Apple tells me session timed out and has ended, in the first 5 seconds.

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • HT5312 forgot my security question answer

    can u help me how to reset my security question? thanks.

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103895)

  • HT5312 Forgot my security questions Answers what shall I do?

    Hi I had a iPod touch and have recently brought a a iPhone 4S and put a £15 iTunes voucher on to my apple I'd so I could download paid stuff so I went to purchase one and it then i had to fill in my security questions and I made my apple id along time ago so I don't have a clue what the answers are so please help!!

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5312 I forgot my security question answers, how do I reset them?

    I forgot my security question answers, how do I reset them?

    Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address on your account then steps 1 to 5 half-way down that page should give you a reset link.
    If you don't have a rescue email address then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5312 I forgot my security question answers and answered wrong too many times so now it won't let me download anything even though I know my password, what do I do?

    I forgot my security question answers and answered wrong too many times so now it won't let me download anything even though I know my password, what do I do?

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95618)

  • HT5312 I forgot my security question answers, how do I retrieve or change them?

    I forgot my security question answers, how can I retrieve or change them?

    If the email in that article you refer to doesn't help, contact Apple support at the appropriate number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.

  • HT5312 I forgot my security questions answer and does not have the rescue Email.

    I forgot my security questions answer and does not have the rescue Email.

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • HT5312 i forgot my security questions answer

    Dear sir
    i forgot my security questions answer, what should i do? please help me
    best regard
    khashayar shafighi

    The Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 I forgot my security questions' answers. How can I do?

    I forgot my security questions' answers. How can I do?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 I forgot my security question answers but there is no option to email rescue address when I am managing my Apple ID..

    It says in the article for rescue email and security q's in the picture in step 5 that you can email your rescue address if you forgot your security question answers. However, when I am managing my Apple ID there is no option like that..Please help!

    You should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your account/security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • HT5312 i put in a 15 pound itunes card but i forgot my security questions answers, what should i do ?

    i put in a 15 pound itunes card but i forgot my security questions answers, what should i do ?

    Read the article you linked
    Rescue email address and how to reset Apple ID security questions

  • HT5312 I forgot my security question answers. What can i do now?

    I forgot my security question answers. What can i do now?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (98719)

  • HT5312 I forgot my security question answers, What do I do?

    What do I do if I forgot my security question answers?

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can reset the questions.
    (90108)

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