HT5312 Hi, i didn't put a rescue email and i need the answers for the security questions cuz i forgot them
Hi, i didn't put a rescue email and i need the answers for the security questions cuz i forgot them
If you can't remember your security questions / answers go to Express Lane.
select iTunes from the list, then iTunes store. On the next screen select account Management. There, select iTunes store account security and write that you would like to reset your security questions and / or answers. You should get an eMail reply over the next 24 hours.
Similar Messages
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Here is some bad luck.
I forgot the answers for my security questions. I want to buy an app in the app store but Apple keeps asking me these questions I can't remember the answers to. All because my rescue email address has been deactivated due to inactivity. Now what?
I tried to create my old email address again, but funny enough it told me that specific email address was already taken....You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100112) -
hi, I don't remember the answers for my security questions and I don't have "send an email to your rescue email address to reset your security questions and answers" when I select "Password and security" on my apple ID. What should I do?
Hi Roy,
Contact iTunes support:
https://getsupport.apple.com/GetproductgroupList.action
Select your country, complete the prompts.
Or you can contact them by email:
https://ssl.apple.com/emea/support/itunes/contact.html
They usually will get back to you via your regular email within 24 hours.
Cheers,
GB -
I searched for an answer everywhere but nothing actually helped me.
I forgot my answers for the security questions.
Whenever I want to download any application I have to answer the security questions which I don't know the answer for.
Plus whats more worse is that I can't reset the security questions unless I have a rescue email, and I don't have one.
What to do now?You will need to contact Apple for assistance. See the user tip created by Kappy, another user here, on how to proceed:
https://discussions.apple.com/docs/DOC-4551
Regards. -
I have recently just got an iPhone 4,and I redeemed $25 but as I went to buy a 99 cent game it asked me to answer some questions,and I don't remember any of the answers or even remember choosing those questions.I did try to reset my questions but I couldn't cause I have to answer them before I can mangae my account security.I guessed and guessed but never got it right.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
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HT5312 didn't put a rescue email
what if i already have an account and i put questions but i didn't put a rescue email adress and now i forgot my questions ???
You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(85597) -
I didn't put a rescue email when i first created my account
i didn't put a rescue email when i first created my apple account and i've forgot my security answers , how could i reset them
thanksYou need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105514) -
I didn't make a rescue e-mail and now i forgot the answers of my security questions!!' And the apple support contact wont open???
I'm not sure what you mean by the 'apple support contact wont open' (?). If you mean the 'contact iTunes Store support' link on the page that you posted from I've just tried it and it seems to wok ok for me, though I haven't gone as far as to actually contact them.
You can contact either iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps on the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
When I made my Itunes account, I didn't type in a rescue email address. Now, whenever I try to buy music, it says that "since this is the first time buying music on this computer, you must enter the answers to your security questions". But, first, I've always bought music on this computer. Second, I can't remember the answers to my security questions. But I can't reset them, because I don't have a rescue email address. What do I do?
Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
HT5312 Rescue Email has been hacked I cannot rest my security questions what I have to do?
Rescue Email has been hacked I cannot rest my security questions what I have to do?
You won't be able to change the addres until you can answer your questions, you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to update your rescue email address for potential future use -
Need to change the rescue email on my account. Cant remember my security questions & the recue email is my wife's old email address. How do I change my rescue email?
You won't be able to change it until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to update your rescue email address for potential future use -
i have forgoten the answers to my security questions and does not have a resuce email and i donot want to loose the $15 giftcard i just put on there or any of my music by setting up a new accout and all i use to download items is giftcards. what should i do?
plarkin wrote:
should I do a full reset of TM (per the instructions at the link below) prior to setting up the TC?
I'd start by just selecting the new destination. Do the "full reset" if you have trouble with that.
do I need to set up the network portion first and then turn on TM?
That might make things easier.
even though my mini was previously only connected wirelessly to the old router, I plan to connect via Ethernet to the TC (for one thing, to make the initial backup run faster). Do I just turn AirPort settings off on the mini, or does that need to be on in order to setup the TC?
To assure that your first backup is over Ethernet I'd turn off AirPort until it's done. Check the order in the Network panel of System Preferences. I'd move the Ethernet connection item to the top of the list.
In other words, does the initial setup of the TC from my mini happen wirelessly or over Ethernet?
Either way should work fine.
I currently have a networked printer conneceted to my old router, which I will connect via Ethernet to the TC. Can I assume that, once I have set up all of my family's PCs/Macs/iDevices on the newly-established TC network, that I will have to re-establish connection to the printer as well?
Not necessarily. I'd only do that if the printer isn't available after the switchover.
I would like to reformat the second external drive (the one previously being used for TM backups) for possible reuse with another computer. Can I simply reconnect this to my mini and reformat?
That's what I'd do.
is TM going to see it and try to back it up?
If you've already reconfigured Time Machine to use the Time Capsule drive, there shouldn't be a problem. -
I forgot the answers to my security questions and my iPod won't let me buy anything unless I put them in. What do I do?
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95679) -
How do I get iTune to send me the answers to my security questions or how to reset them. I do have a rescue email address but don't know how to have the answers sent to it.
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions -
I wish to delete and change my rescue email address as I no longer have access to it, however I cannot remember the answers to my security questions and thus cannot change or delete my rescue email address. What should I do?
To change the questions and answers call your country support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.
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