HT5312 How can i change my Rescue Email Address? Someone Used My Account & Changed Everything.

Someone was using my account and changed my security question's answers and changed my rescue email address. What can i do to change everything back to the way it was?

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Similar Messages

HT5312 HOW CAN I RESET MY RESCUE EMAIL ADDRESS??

HOW CAN I RESET MY RESCUE EMAIL ADDRESS??

If you know the answers to your security questions then the steps half-way down the page that you posted from should let you reset edit it.
If you can't remember your answers then you won't be able to edit your rescue email address, and you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use those steps on the page that you posted from to edit/add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

HT5312 How can I add a rescue email address

How do I add a rescue email address. Have been in passwords and security but not getting the
option to add a rescue email,

Welcome to the Apple Community.
You need to answer your security questions to add a rescue address, if you don't know these.
If you don't know these you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

HT5312 how can i get a rescue email address

please help

If you can't correctly answer two of the security questions, you can't and need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99579)

HOw do I change my rescue email address? I want to change my Apple ID and it's telling me that it can't be the same as my rescue email , even though I have already deleted "alternate email address"

HOw do I change my rescue email address? I want to change my Apple ID and it's telling me that it can't be the same as my rescue email , even though I have already deleted "alternate email address"

See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

HT5312 How can I reset my rescue email??

How can I reset a rescue email address as I forgot my security question answers nd can not access the email the changes are being sent to

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT5312 how can i add a rescue email to my account

how can i add a rescue email to my app store account i traid hard to find a seloutin becouse i dont know the securty questins answers and there is no rescue emai
please help me

You won't be able to add one until you can answer your questions, you will need to contact Apple to get the quesitons reset. See my reply to your duplicate post : https://discussions.apple.com/message/23060043#23060043

HT5622 How can I correct my rescue email address for my security questions. This email address is currently showing a typo.

How can I correct my rescue email address for my security questions (when I am logged in with my Apple ID)?. This email address is currently showing a typo.

You won't be able to change your rescue email address until you can answer your questions, if you don't know the password for that email account and you can't get it reset then you will need to contact Support in the country where you and your iTunes account to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

How can i add a rescue email address?

How can i add a rescue email address? i have followed the information on the apple page but what they suggested didn't work/

Do you remember the answers to your security questions ? If you do then log into your account on http://appleid.apple.com, select the Password And Security section of your account's page, answer the two questions that show and you can then add a rescue email address : http://support.apple.com/kb/HT5620
If you don't remember your answers then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the above steps to add a rescue email address for potential future use

HT3529 how can I get a rescue email address ?

how can I get a rescue email address ?

Click here for information. If you can't do it through the method described in that article(it requires correctly answering two of the security questions), contact the iTunes Store staff via the link in the 'Additional Information' section.
(101081)

HT5312 How can i create a rescue email

How can i create a rescue email

If you remember your answers to your security questions then follow the steps on the HT5312 page that you posted from :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field.
If you can't remember your answers then you will need to contact Support in your country to get the questions reset, before you can then do the above for potential future use.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

HT5312 how can i add a secure email address to my account if i don't know the answers to my security questions?

how can i add a secure email address to my account if i don't know the answers to my security questions?

I don't know either! I NEED HELP CAUSE I PUT MONEY INTO IT and they ask for my SECURITY QUESTION ANSWERS! When I try to change my security questions, which i forgot, they askk me for the ANSWERS TO MY SECURITY QUESTIONS!!!!!!!!!! I CAN"T DO IT IF I DON"T KNOW IT!

HT5312 how do i set a rescue email address if i cant remember the answers to my security questions?

how do i set a rescue email address if i cant remember the answers to my security questions?

w
The Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT2534 I would like to change me rescue email address on my itunes account.

My rescue account needs to be change because it no longer is available to me. Can I change my rescue email address?

You can - from http://support.apple.com/kb/HT5312 :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field.

HT5312 How can I add a rescue email? I forget my security questions and need to add another email to reset them. I did not add a rescue email when I originally signed up.

I do not recall ever answering the security questions therefore I do not know them and iTunes will not let me purchase music through my iPhone. How do I reset the security questions? I do not have a rescue email set up to do so. How can I add that?

You can't now and need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
The time to create a rescue email address is when you set up the security questions, not after forgetting their answers.
(90478)

HT5312 How can I get a rescue email sent?

I am trying to access my answers to my security questions by trying to send a rescue email. However, the option to send one is not available. What do I do to access my answers??

You will only have the reset link if you have a rescue email address on your account, if you don't have one (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

HT5312 How can i change my Rescue Email Address? Someone Used My Account & Changed Everything.

Similar Messages

Maybe you are looking for