HT5312 .i cant find where to request an emergency e-mail so as to reset my security questions.

can someone please help me figure out how to receive a rescue e-mail so i can reset my security questions. i have followed the steps in the support tab, however it seems like a dead-end circle with inaccurate info. the steps in the support tab say to 1. sign in to my apple id. 2. select password and security tab to send rescue e-mail. i signed in but there are two tabs, one password and one security. i have opened both but cant find the send rescue e-mail option...please help im totally confused!

You cannot and need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104673)

Similar Messages

  • HT5312 Every time I click send e-mail for instructions on resetting my security questions, I don't get them? I just want to play minecraft. I already put $15 in my balance and I can't even spend it. Thank you for taking the time to read this.

    Why is it, every time I click send e-mail for instructions on resetting my security questions, I don't get them? I just want to play minecraft. I already put $15 in my balance and I can't even spend it. Thank you for taking the time to read this.

    Either they're being sent to a different email address, or got caught in a spam filter, or something's wrong at Apple's end. If you can't find the email, you need to ask Apple to reset your security questions, which can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    (105723)

  • HT5312 how or where do i go to to find out how to set a rescue email so i can reset my security questions

    i forgot the answers to my security questions for my itunes account on my computer and now i can buy anything
    can somone just tell me how to do the rescue email I read the thing that itunes sent to my but does not tell you how to to set a rescue email can anyone help!

    Go back to the article you asked this question from and use the link to contact the iTunes Store staff in the 'Additional Information' section. If you don't already have a valid rescue email address, you can't reset the questions yourself, and nobody on these boards can reset them for you.
    Setting up a rescue email address requires correctly answering two of the questions.
    (91126)

  • HT5312 Is it just me or does this not actually tell you how to reset our security questions

    After you have setup a rescue e-mail, how do you reset your security questions?

    It's as described on that page, you will get an option to send reset info to it. But it's more likely that you've added an alternate email address to your account, which is a different address/setting - to add a rescue email address you need to answer 2 of your security questions.
    See if the instructions on this user tip help you reset them : https://discussions.apple.com/docs/DOC-4551

  • HT5312 I can not  choose to send an email to your rescue email to reset your security questions. My answer lose

    You can edit or delete your rescue email address using the Apple ID website. To edit your rescue email address:
    Navigate to appleid.apple.com using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.  (
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. 
    My answer lose. I want reset security  questions answer

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • HT5312 It will not let me use my rescue email address how can I reset my security questions?

    No matter what I do it will not let me reset my questions help me please

    You need to contact Apple, either through the link in that article or by phoning them.
    (77399)

  • Says that there was an error downloading my purchase and to check for downlads avaiable in store but cant find where?

    I bought a song and as it was downloading an error occured saying that it could be corrupt and could not be downloaded- to look at itunes stores for to check for avavilablity- I cant find where to do that=)

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    i cant find where its says reset you security question? please help thanks

    The Three Best Alternatives for Security Questions and Rescue Mail
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         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
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    Troubleshooting issues with iTunes for Windows updates

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  • HT5312 hello there i am trying to reset my security questions but i cant find the option to do that would you please help me?

    hi am trying to reset my security questions and i fallowed all the stpes but there is no option to rest the securty questions...what can i do? please help
    thanks

    The Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

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