HT5312 My email associated with my iCloud ID has been deleted and my birthday is wrong in the system for the security question. Therefore, I can't delete my old iCloud ID in order to have my new ID on my phone.

My email associated with my iCloud ID has been deleted and my birthday is wrong in the system for the security question. Therefore, I can't delete my old iCloud ID in order to have my new ID on my phone. HELP!

If the old ID is yours, and if your current ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

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HT1725 I forgot the answers for my security questions. How can I have it back?

I forgot the answers for my security questions. How can I have it back?

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106187)

HT5312 I forgot the answers for my security questions, now I can't get into my AppleID. All because my rescue email address has been deactivated due to inactivity. Now what?

Here is some bad luck.
I forgot the answers for my security questions. I want to buy an app in the app store but Apple keeps asking me these questions I can't remember the answers to. All because my rescue email address has been deactivated due to inactivity. Now what?
I tried to create my old email address again, but funny enough it told me that specific email address was already taken....

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100112)

HT5312 When I made my Itunes account, I didn't type in a rescue email address. Now my computer is saying that I have to type in the answers to my security questions, but I can't remember them. But, since I don't have a rescue email, I can't find out the a

When I made my Itunes account, I didn't type in a rescue email address. Now, whenever I try to buy music, it says that "since this is the first time buying music on this computer, you must enter the answers to your security questions". But, first, I've always bought music on this computer. Second, I can't remember the answers to my security questions. But I can't reset them, because I don't have a rescue email address. What do I do?

Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

HT201363 hi, I don't remember the answers for my security questions and I don't have "send an email to your rescue email address to reset your security questions and answers" when I select "Password and security" on my apple ID. What should I do?

hi, I don't remember the answers for my security questions and I don't have "send an email to your rescue email address to reset your security questions and answers" when I select "Password and security" on my apple ID. What should I do?

Hi Roy,
Contact iTunes support:
https://getsupport.apple.com/GetproductgroupList.action
Select your country, complete the prompts.
Or you can contact them by email:
https://ssl.apple.com/emea/support/itunes/contact.html
They usually will get back to you via your regular email within 24 hours.
Cheers,
GB

I have forgotten the answers to my security questions. How can I purchase songs on iTunes? I have reset my password but it sitll requires that I answer the two questions because I have not made purchases on this computer. What can I do?

I have forgotten the answers to my security questions. How can I make a purchase on iTunes? I have reset my password but for some reason iTunes still asks me to answer the two security questions. Help me!

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

I am webmaster for our church (C of E) in Dorset, UK. The church has charitable status, and is cash-strapped. I am searching for the cheapest download package in order to use Photoshop & Dreamweaver - at home and in the Parish Office. This page (https:

I am webmaster for our church (C of E) in Dorset, UK. The church has charitable status, and is cash-strapped. I am searching for the cheapest download package in order to use Photoshop & Dreamweaver - at home and in the Parish Office. This page (https://www.adobe.com/content/dotcom/uk/volume-licensing/non-profit.edu.html) suggests that we are eligible for discount BUT provides no information on pricing for me to present to the PCC for them to authorise purchase. Any tips?

You have to contact a reseller and they will fix you up with a plan and verify your eligibility. That's just how it work. when you are eligible, the normal student pricing applies, give or take any extra discounts based on the number of licenses you buy, which would not apply in your case.
Creative Suite 6
Mylenium

I just got a new iPhone and iTunes won't let me make purchases, I don't remember the answers to my security questions. What can I do to reset them?

I just got a new iPhone and iTunes won't let me make purchases, I don't remember the answers to my security questions. What can I do to reset them?

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95667)

TS5223 Updated to iOS8. I don't remember the password for my old Apple ID or the password for that e-mail. I can't delete the iCloud account without knowing it, although my iTunes and everything else is set to the new Apple ID and password. Help?!

I keep getting pop-ups telling me to sign in to my iCloud and it's very annoying. I have no idea what the old password was, and I don't really have a way of changing the old password because I also don't know my password for the e-mail address connected to it (it kept telling me that the answers to my security questions were wrong, but I'm not sure what other answers they would have been). Therefore, I created an entirely new e-mail and a new Apple ID and everything else is set to that ID... except iCloud. Is there any way to correct this, or am I out of luck?

If your device is signed into an old iCloud ID, and if it is an earlier version of your current ID*, do the following:
Make sure you are signed into iMessage and FaceTime with your current ID. If they are signed into the old ID, go to Settings>Messages>Send & Receive and Settings>FaceTime, tap the ID, sign out, then sign back in with your current ID.
Then temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. (You should not have to verify the old email account so it doesn’t matter if you no longer have access to it.) Now go to Settings>iCloud, turn off Find My iDevice and enter your current password when prompted (even though it prompts you for the password for your old ID). Then go to Settings>iCloud, tap Sign Out (or Delete Account if you are not running iOS 8) and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address back to the way it was. Now you can go to Settings>iCloud and sign back in with your current iCloud ID and password (your data will download back to your device).
* If that's not the case, you'll have to contact the Apple account security team and ask for assistance resetting the password for the old ID: Apple ID: Contacting Apple for help with Apple ID account security. You'll have to be able to prove your identity to them before they will do this.

HT4759 I've lost my iPhone & recently too, my laptop which I saved all my iCloud data has been reformatted. So now I hv problem to trace all the notes that I kept. I only managed to get my contacts and calendar,unfortunately not the NOTES. Need help..TQ

I've lost my iPhone & recently too, my laptop which I saved all my iCloud data has been reformatted. So now I have problem to trace all the notes that I kept. I only managed to get my contacts and calendar,unfortunately not the NOTES. Need help how to retrieve my notes from the iCloud..TQ

Lord K. Thank you. Yes I am within the 90 time period, however I travel Intertionally and I can not receive not make a call to Apple. I was just at the Genius Bar in Chicago and they said, don't worry about it. It just floats out there, however, I can not recover my messages on a flash drive. I need to go back to my old computer which I don't have with me. My messages were in folders for a lawsuit. It is going to take an incredible amount of work for me to, you have no Idea. We are talking thousands of pages! I the defendent will have them during discovery so I am not so worried. However, I can not bring them to him on a Flashdrive when I meet with him without an extraordinary amount of presssure on my part. THis is not just some little email issue. This is suing EXPEDIA and Tripadviosr.com

I have forgotten my answers for my security questions. What can i do?

I have forgotten my answers for the security questions. What can I do? Help, please!

If you can, get a rescue email according to http://support.apple.com/kb/HT5312. If that doesn't work try https://Expresslane.apple.com then iTunes and iTunes Store

I cannot purchase anything because I forgot the answers to my security questions. How can I continue to purchase songs with my account?

I tried buying a song off of iTunes and I have the right password, however it is asking for the answers to my security questions. I don't remember them and I was wondering if I was going to be able to continue and purchase the song

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
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I forgot the answeres for my security questions, can I make new questions?

I have forgotten the answers to my security questions and can not use my I tunes money etc... Can I reset questions?

Please see the More Like This section on the right.

My iCloud does not appear because my email acct connected to this acct has been hacked and changed my info on my password how can I delete the old address

Hi, my computer is stating that the username for iCloud is incorrect can not receive email how can change.
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If your device is signed into an old iCloud ID that is an earlier version of the ID you want to sign in with, do the following:
If you are using iMessage and FaceTime, make sure you are signed into these services with your current ID. If they are signed into the old ID, go to Settings>Messages>Send & Receive and Settings>FaceTime, tap the ID, sign out, then sign back in with your current ID.
Then temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. (You should not have to verify the old email account so it doesn’t matter if you no longer have access to it.) Now go to Settings>iCloud, turn off Find My iDevice and enter your current password when prompted (even though it prompts you for the password for your old ID). Then save any photo stream photos that you wish to keep to your camera roll (unless you are using iCloud Photo Library). When finished go to Settings>iCloud, tap Sign Out (or Delete Account if you are not running iOS 8) and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address back to the way it was. Now you can go to Settings>iCloud and sign back in with your current iCloud ID and password (your data will download back to your device).

Sending email error with Yahoo: "A copy has been placed in your Outbox. Sending the message content to the server failed."

HELP! Why am I getting this error message? It's driving me crazy! When I try to send an email, the message stalls in the outbox and the following message pops up - "A copy has been placed in your Outbox. Sending the message content to the server failed." I have deleted and reinstalled the account, restarted the phone, etc - what the heck? The emails work just fine at Yahoo online, so the account it fine...I don't want to hard reset the phone, as I had to do that recently and it's a pain - any suggestions?

OR they are the right settings but you are trying to send through a different internet provider or 3G provider, that does not allow that SMTP server to send email.
if I send email from 3g or someone elses wifi on a different ISP, it will not work, because it does not allow that server to be contacted. this is normal.
What you want to do is setup a gmail account and use their SMTP server settings for the defauly outgoing server. that way you dont have to worry about this.

HT5312 My email associated with my iCloud ID has been deleted and my birthday is wrong in the system for the security question. Therefore, I can't delete my old iCloud ID in order to have my new ID on my phone.

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