HT5312 OMG! I can't remember my security questions - answers. It won't let me schedule a call. And when I provided a rescue email address, it still made me answer the security questions I did not know! Can anyone help me get into Itunes so I can purchase

OMG! I can't remember my security questions - answers. It won't let me schedule a call. And when I provided a rescue email address, it still made me answer the security questions I did not know! Can anyone help me get into Itunes so I can purchase music?

Using this link: http://support.apple.com/kb/HE57, click on:
Get Support
See All Products and Services
More Products and Services
Apple ID
Other Apple ID Topics
Use My Apple ID to Manage Security Questions
Then click on the box that says "Contact Apple Support"
This will give you a case number as well as the phone number to call when you are ready.
Cheers,
GB

Similar Messages

  • HT5312 If I can't remember my security questions, and don't have a rescue email address, why can't I just add a rescue email to my apple ID account without having to contact iTunes Support?

    If I can't remember my security questions, and don't have a rescue email address, why can't I just add a rescue email to my apple ID account without having to contact iTunes Support?

    I verify my identity just by logging in with my password, not being able to add a rescue email address without answering the security questions is just extra hastle and doesn't increase security. No one knows my password so how could they break into my account? I understand having security questions to change your password but not for adding an email address.

  • HT5312 I cant remember my apple id sequrity questions and i didnt set a rescue email address. What can i do??

    I cant remember my apple id sequrity questions and i didnt set a rescue email address. What can i do??

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (101300)

  • HT201240 How can I change my Apple ID password security questions and answers without providing a rescue email address?

    How can I change my Apple ID password security questions and answers without providing a rescue email address?

    Click here for information. If you can't reset them through the method described in that article, contact the iTunes Store staff via the link in the 'Additional Information' section.
    (105909)

  • HT204053 I did not know my kids had set up an Itunes account for me with one user name and password.  then i got an i phone and set it up with a different email address and new password.  how can i get my accounts to merge so i can have all of my music on

    I did not know my kids had set up an Itunes account for me with one user name and password.  then i got an i phone and set it up with a different email address and new password.  how can i get my accounts to merge so i can have all of my music on my iphone

    Quote: "You cannot merge two or more Apple IDs into a single one. You can, however, use one Apple ID for iCloud services and another Apple ID for store purchases (including iTunes in the Cloud and iTunes Match). See “Using one Apple ID for iCloud and a different Apple ID for Store Purchases” above for details." See also Apple ID & iCloud FAQ: http://support.apple.com/kb/HT4895?viewlocale=en_US&locale=en_US
    You can set up your iCloud account on your iOS device under: "Settings > iCloud" and a other account for store purchases under "Settings > iTunes & App Stores". Unfortunately merging accounts is not possible but you could transfer all of your music manually via iTunes from your Mac or PC.

  • How do I reset my rescue email address since i have forgotten both the email password and security questions?

    Hello,
    I have suddenly decided to purchase some music off iTunes Today (Oct 21 - 19:45 CET) and I have forgotten my security questions. I therfeore had to try and reset them using my rescue email address. I clicked "Send reset security info to ..." on the apple.id.com page. I went over to hotmail and i couldn't remeber my password so tried the security questions which I also couldn't remeber. What I am trying to ask is, Is there anyway that I can change/reset my security email under the "Passwords and Security" sections of appleid.apple.com and under the question tabs?
    If so could you please tell me.
    Thank you for helping me.

    No, you won't be able to change it until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I do forgot my Apple ID security question, please help me how to rescue email address or how to reset Apple ID security questions?

    I do forgot my Apple ID security question, please help me how to rescue email address or how to reset Apple ID security questions?

    From another post:
    On your browser, whether Safari, Google Chrome or otherwise, navigate tohttps://appleid.apple.com.
    Once here click Manage your Apple ID button and sign into your iCloud account. Here, on the left side select Password and Security and this will list options on the right side. You should be able to see an option to reset your security questions.
    Note other links in realtion to rescue email address:http://support.apple.com/kb/HT5312
    If you cannot see or reset your security question, or even obtaining an error, then you would have to contact Apple directly: http://support.apple.com/kb/HE57. Here you would explain the issue, transfer you to an Account Security Agent who will be able to veritfy your identity and assist you in the resetting of you security questions.

  • How can I reset answer secuirity questions and I don't have rescue email address

    How can I reset my answer secuirity without rescue email address and I don't have rescue email address

    there is no way to change the question, u need an assistance by apple support centre.

  • Hello, i have been sent the following email from apple: - You've taken the added security step and provided a rescue email address. Now all you need to do is verify that it belongs to you... and asks for apple login details, is this a genuine request?

    Hello, i have been sent the following email from apple, see below and asks for apple login details, is this a genuine request?
    Thank you.
    You’ve taken the added security step and provided a rescue email address. Now all you need to do is verify that it belongs to you.
    The rescue email address that you gave us is [email protected]
    Just click the link below to verify, sign in using your Apple ID and password, then follow the prompts.
    Verify Now >
    The rescue email address is dedicated to your security and allows Apple to get in touch if any account questions come up, such as the need to reset your password or change your security questions. As promised, Apple will never send any announcements or marketing messages to this address.
    When using Apple products and services, you’ll still sign in with your primary email address as your Apple ID.
    It’s about protecting your identity.
    Just so you know, Apple sends out an email whenever someone adds or changes a rescue email address associated with an existing Apple ID. If you received this email in error, don’t worry. It’s likely someone just mistyped their own email address when creating a new Apple ID.
    If you have questions or need help, visit the Apple ID Support site.
    Thanks again,
    Apple Support

    In that case, someone is trying to hi-jack your Apple ID.
    You should change your password immediately.

  • I cannot open my iphoto application.  The minute I double click on the icon I get the rainbow which spins forever.  I've used Applejack to repair the hd, but even that didn't work.  I've getting into iphoto preferences..can't.  Help!

    I cannot open my iphoto application.  The minute I double click on the icon I get the rainbow which spins forever.  I've used Applejack to repair the hd, but even that didn't work.  I've getting into iphoto preferences..can't.  Help!

    Option 1
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  • I have a black box showing up on my desktop that I cannot get rid of which is preventing me from getting into Itunes. How can I get rid of it?

    I have a black miniplayer box that has shown up on my desktop that I cannot get rid of that is blocking me from getting into ITunes.
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  • My Ipod touch says disabled connect to itunes I try and it says cannot connect it has a passcode that needs to be entered to connect but thats why I have to get into itunes because I can't get in my Ipod what do I do?

    My Ipod touch says disabled connect to itunes I try and it says cannot connect it has a passcode that needs to be entered to connect but thats why I have to get into itunes because I can't get in my Ipod what do I do?

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  • How do I change my security questions I forgot them and I have a rescue email address but it doesn't show the option to send me an email

    I Need help cause I forgot my security questions it's literally driving me nuts!! I got a rescue email and still can't find the option to change my security questions please help!

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
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             Apple ID- Contacting Apple for help with Apple ID account security. Select
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             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • HT5312 I cannot answer my security questions. And don't have a rescue email address. What should I do?

    I want to access my account and purchase a product, but it keeps asking me my security questions. And I don't know the answers! Is there any way other than this rescue email address that I can change my answers?!

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (86674)

  • HT5312 I cant reset my security questions even though I have provided a rescue email address and it is verified

    I can't reset my security questions even though I have provided a rescue email and it os verified

    1)  Apple ID: All about Apple ID security questions
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Here  >  Apple  Support  iTunes Store  Contact

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