HT5312 Please have iphon5 a device you've lost a year ago and is now asking for Aastgl and restore the iPhone firs
Please have a device you've lost a year ago and is now asking for Aastgl and restore the iPhone5 firs
What is 'Aastgl' ?
If you mean activation lock : http://support.apple.com/kb/TS4515
then you will need to type in the account id and password that it's locked to, or remove it from your account (e.g. via http://icloud.com), or ask the person whose account it is to remove it from their account.
If you mean your answers to your security questions, then the HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
Similar Messages
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I started my mac email account 17 years ago and I can't remember my security question answers so I can change my password. What can I do?
You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96139) -
I bought my iPhone 5 almost an year ago and since the last 2 weeks my battery lasts about 2 hours or less, while before it lastre a whole day. Can anybody tell me why is this happening or how can i solve my problem, please? Thank you.
You can follow these steps to save battery.
1. Turn on Auto-Brightness - The iPhone has an ambient light sensor that adjusts the brightness of the screen based on the light around it (darker in dark places, brighter when there's more ambient light) to both save battery and make it easier to see. Turn Auto-Brightness on and you’ll save battery because your screen will need to use less power in dark places.
Find it in the Settings app -> Brightness & Wallpaper -> Auto-Brightness On
2. Reduce Screen Brightness -the brighter the default setting for the screen, the more battery it requires. Keep the screen dimmer to conserve more of your battery.
Find it in Settings -> Brightness & Wallpaper
3. Stop Motion (iOS 7) -It's really cool, but it also drains battery. You may want to leave it on to enjoy the effect, but if not, turn it off this way:
Settings -> General -> Accessibility -> Reduce Motion -> move slider to green/on
4. Turn Bluetooth Off- Turn off Bluetooth except when you’re using it to squeeze more juice from your battery.
Find it in Settings -> Bluetooth -> Move Slider to Off
5. Turn Off Location Services -
This allows your phone to know where you are and give you exact driving directions, give that information to apps that help you find restaurants, and more. But, like any service that sends data over a network, it needs battery power to work. If you’re not using Location Services, and don’t plan to right away, turn them off and save some power.
Find it in Settings -> Privacy -> Location Services -> Slide to Off
6. Don't Automatically Update Apps (iOS 7)-
If you've got iOS 7, you can forget needing to update your apps by hand. There's now a feature that automatically updates them for you when new versions are released. Convenient, but also a drain on your battery. To only update apps when you want to, and thus manage your battery better:
Settings -> iTunes & App Store -> Updates -> move slider to off/white
7. Auto-Lock Sooner -
You can set your iPhone to automatically go to sleep – a feature known as Auto-Lock - after a certain amount of time. The sooner it sleeps, the less power is used to run the screen or other services. Try setting Auto-Lock to 1 or 2 minutes.
Find it in Settings -> General -> Auto-Lock -> Tap your Preference
Few more things that would consume battery even when not is use are the applications that run in background.
Follow the below steps to quit all running applications.
1) Double tap on the home button on the iPhone ( this will display all apps that are running in the back ground).
2) Just click on the tiny red X to quit application ( if iPhone is running on iOS 6 and below) else just swipe yhour finger over the running app upwards to quit ( if running on iOS7). -
I had an PC crash while backing-up my iPhone4, before installing iOs7.
Now I am unable to restore the iPhone.
Can anyone please help me!
Arjen RonhaarHey Arjen Ronhaar,
Thanks for the question. I understand you are experiencing issues updating your iPhone to iOS 7. If you have not already done so, you may want to restart or reset the iPhone:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If the above steps do not resolve the issue, you'll want to restore your iPhone in recovery mode with iTunes:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks,
Matt M. -
How do I get the sound back on my iPhone 4? I've tried all the fixes such as restarting iPhone, reinstalling the audible app, and finally yesterday, I restored the phone to its factory settings. I still get no sound from music on iTunes or from my audible books. The phone still rings (I have sound for that) and the voice control speaks to me, and when I'm typing, the automatic text voice speaks so I can hear it but nothing else works.
Since it has always been very basic to backup your computer and all it's data, Apple provides no way for you to transfer music from your iPhone back to your computer. As you know, you can re-download all iTunes purchases, but music that you ripped yourself you'll have to just re-rip again.
You can try and find 3rd party applications that might help you. I'm sure you'll pay, however.
Let this be a very important lesson learned.
Best. -
Havent been on forums before, I have just posted this question now hoping for a reply
You may need the Licensing Service Update or to trash/rename the FLEXnet folder.
Windows:
http://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html
Mac:
http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html -
i would like to know what i need to do?
If the iPhone was in water, the dry rice for a week trick sometimes works, sometimes does not work. If it does not work your only choice is to take it to an Apple store genius bar and see about a replacement. For an iPhone 4 the out-of-warranty replacement is $149 in the US.
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My iphone 5s (7.1) has permanently the search icon, as if searching network. This affects the speed of email and consumes a lot of battery. This happens even with all applications closed. I have restored the iPhone but the problem persists. Does anyone have an idea of the solution?
Thanks!!Try to reboot the iPhone, if that doesn't help make a backup via iTunes, and restore the iPhone via iTunes.
Otherwise disable background refresh, and kill all apps -
I have an i-pod touch, bought about 5 years ago. I used it for a bit and then left it unused for about 3 years. I cannot now get it to respond - it seems to have gone to sleep/died. It does light up with the apple icon and the 'plugging in' graphic when connected to my PC. When I have tried to unblock/restore it with the i-tunes tool, it goes through the process, but i-tunes eventually tells me that the restore is blocked. This is a shame, as I want to use the i-pad again, but it seems to be dead due to lack of use! Nothing else has happened to it - no bad use, no damage. Help?!
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Hi, I getting a "playback error message" on youtube App. I tried to reinstall the app and to reset and restore the device and all these things didn't help.can you please help me
That's a peculiar one to get in the context of a QuickTime uninstall.
Which particular version of QuickTime for Windows are you currently running? (7.7.5, 7.7.4, something earlier?) -
I burnt some CD's onto my ipod a couple of years ago and now have a new computer but it doesn't recognise my ipod, I have downloaded itunes onto pc but all my songs are not on there, can anyone help please
For Purchased iTunes Songs: Downloading past purchases from App Store, iBookstore, and iTunes Store
For Non-iTunes Songs (CDs or Third Party): How to use your iPod to move your music to a new computer
Also check: iPod: Does not appear in Windows or iTunes and Device Manager is empty
Message was edited by: keeferaf -
I have the latest iTunes 12.1.2.27. However, I am unable to restore my iphone4s. iTunes was able to detect an iPhone in recovery mode.
The error is something like "Unable to restore the iphone. Make sure you have the latest iTunes and try again." This is the latest version that exists currently.
I am using MAC OS X 10.7.5.
Please advise.
I have tried all the steps in the apple support.There is nothing to backup.
If the device is showing the Connect to iTunes screen, there is nothing on the device to backup.
The first step in the update process is a backup... restore the device using that backup and try again. -
I Have followed all the steps and still cant remove iCloud to my existing account and add to the new one, the old email account was changed a year ago and cant get that email plus the password don't work please HELP!
Welcome to the Apple community.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone".
You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock. -
Please help! i have just update my iphone 4s with 7.4 update and my phone is now asking for a password which i dont have. I have tried my keypad lock i used before the update and also my itunes password and neither work, how do i rectify this ???
Did you buy this iPhone new from an authorized seller?
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Since I installed ios 6.1 in my iPhone 4, I can't sync it with iTunes. Can annyone help me? I have already reinstalled iTunes and reseted the iPhone, but it still doesn't sync. Thank you.
Hello Sean,
It sounds like you are constantly needing to restore your phone because it keeps going into recovery mode. Usually putting a device into recovery mode and restoring it can help isolate an issue to your iPhone hardware if an issue persists afterwards. I would try manually putting it into recovery mode and restoring it 1 more time:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
If that does not resolve it the symptoms indicate to me that it is a hardware issue causing this to happen and would seek service for it:
iPhone Repair - Other Repairs
https://www.apple.com/support/iphone/repair/other/
Thank you for using Apple Support Communities.
All the best,
Sterling
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