HT5312 What if I have a rescue email address and the option to reset security questions doesn't show up?

Idk what's wrong..

If you aren't getting the reset link then that implies that you don't have a rescue email address set up on your account - you're sure it's not an alternate email address ?
You will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use.

Similar Messages

  • HT5312 I dont have a Rescue email address and how i can reset Apple ID security questions

    I dont have a Rescue email address and how i can reset Apple ID security questions
    Regards

    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5312 How do I know if I have a rescue email address? It keeps saying my security question answers are wrong and I can't figure out how to fix it!

    How do I recover my security question answers? I don't know how to tell if I have a rescue email address. I know my answers aren't wrong but I can't buy anything on iTunes without verifying the questions. Nothing seems to be working!

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96346)

  • HT201363 i have two security questions but i don't have a rescue email address and i know my apple id and password, what should i do please help me!!:(

    i have two security questions but i don't have a rescue email address and i know my apple id and password, what should i do please help me!!:(

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • Hi, I have forgotten Rescue email address and security questions answers. What I only have is my Apple ID and my password. How can I fix it?

    Hi, I have forgotten Rescue email address and security questions answers. What I only have is my Apple ID and my password. How can I fix it?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • How do i reset security questions if i don't have a rescue email address and does not give me an option to set up a rescue address...

    how do i reset security questions if i don't have a rescue email address and does not give me an option to set up a rescue address...would I have to delete my apple ID and start again using old ID?

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • I have forgotten my password for icloud, have an invalid email address and do not know my security answers. How can I transfer all my data from my old iphone to the new one?

    I have forgotten my password for icloud, have an invalid email address and do not know my security answers. How can I transfer all my data from my old iphone to the new one?

    In this case you won't be able to do that?

  • HT5312 I don't have a 'rescue email address'. What now??

    I'm trying to reset my security questions. Apple says that you can ask them to be reset them but ONLY if you have a rescue email address, which I don't have. They tell you to go to the iTunes Support Center, which just sends me on a never ending link. Someone help please??

    You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
    (80049)

  • HT5312 I have no rescue email address and I have forgotten my security question. What can i do ?

    What can I do?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • HT5312 I don't have a rescue email address. I'm trying to set uo iOS7.0 & without the rescue address I can't continue

    Don't have a rescue email address. Trying to set up iOS7.0 & cannot continue. What do I do?

    There are steps half-way down the page that you posted from for how to add/edit a rescue email address.
    If you can't remember your security answers then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use those steps to add a rescue email address to your account.

  • HT5312 The option to reset security information tab isn't showing up for me, is there I way that I can make it show up. I have a rescue email address and it still doesn't show up. Please help!

    The option to reset my security information tab is not available for me, I have a rescue email address in place and it still doesn't show up. Please help!

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96335)

  • HT5312 I forgot my Apple ID questions but I don't have a rescue email address and i am not able to buy anything with my iTunes account!

    Does anyone know what to do?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I dont have a rescue email address and i forgot my security question's answers

    i cant buy stuff because i forgot my security questions' answers and i dont have a rescue email address what do i do. I cant make a new account because i have $40 on it and i dont wanna re buy all my old stuff.
    <E-mail Edited by Host>

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email address from your post (it's not a good idea to post personal info on any public forum).
    You will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
    When they've been reset you can then use steps 1 to 7 half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT5312 how do I set up a rescue email address so I can change my security questions

    I can't buy anything on my new iPhone without answering my serurity questions I made in 2nd grade. I can't remember them at all and I don't have a rescue email set up.

    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
    When they've been reset you can then add a rescue email address for potential future use

  • HT5312 not getting the option to reset security questions when we sign into security questions

    we are not getting the option to resent security quesions when we are attempting to answer the questions.  We have a back up email saved but why are we not getting this option on the security question page?

    The reset link will only show if you have a rescue email address, which is not the same thing as an alternate/secondary email address. If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

Maybe you are looking for

  • MS 6507 Wont stop memory testing

    I have a new (yes i know it is old) MS6507 mobo with a PIV 1.8GHz, 512MB (2 x 256MB) GeForce2 MX440 64MB When i power it on all that happens is the Bios details are shown along with the CPU spec. The memory test runs through, when it reaches the max

  • How do you add a playlist to your podcast

    how do add a ply list from your itunes to podcast station

  • Unable to see idoc in WE02 in ECC or GTS

    Hello - When I send an idoc to GTS for a material master change via program RBDMIDOC in SE38, I do not see the idoc display in WE02 in ECC or GTS. I see that some, but not all of the data which I changed in the ECC material master has been updated in

  • I dont know what is happening

    i am using my laptop and it just crashes and restarts, has this happened to anyone? It is a reasonably new MBP it is just over a year old but has been restored by apple through my apple care, i also have the latest operating system and should be upto

  • Coverting Acces mdb files to Oracle

    I'm trying to convert Acces mdb fiels into Oracle Personal 8 using the Migration Assistant but it always gives the message'Unrecognized Format' and these mdb files are first converted from DBase III plus using Access. Could you please guide me in thi