HT5622 I want to deauthorize a computer that has crashed and i no longer have access to, how do I go about doing that if I have to be logged in on that device to deauthorize it?

I am looking to deauthorize a crashed computer so that I may use another on. Does anyone know how I would go about doing this when unable to log into that particular device?

Use the Deauthorize All command documented in this article.
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My computer crashed and I no longer have the itunes library. i get an error msg that my iphone is synced to another library - how can I get the info from the phone to the itunes library?

my computer crashed and I no longer have the itunes library. i get an error msg that my iphone 3g is synced to another library - how can I get the info from the phone to the itunes library without losing everything? How do I delete old audiobooks from my iphone?

You can transfer itunes purchases: File>Devices>Transfer Purchases
The iphone is not a storage/backup device. The sync is one way - computer to iphone. The exception is itunes purchases.
It has always been very basic to always maintain a backup copy of your computer. Use your backup copy to put everything back.

How do I deactivate a license from a computer that crashed and can no longer be accessed?

How do I deactivate a license from a computer that crashed and can no longer be accessed? I cannot use the software on my new computer because of too many users.

Will you please provide a specific telephone number or chat link? I seem to be in a loop, that gets me back to the same place:
I click on your above link ...
Then Deactivation and sign-out problems
Then Error "Activation limit reached" or "Sign in failed" | Adobe products
Then Can't access your previous computer?
Then "Don't have access to the previous computer on which you installed the application?Contact us. Be sure to have any purchase-related information ready."
"Contact Us" takes me back to "Need help?", which eventually directs me to this forum in the first place.
Thanks you.

I was given a 16Gb ipad mini retina with cellular but I need more storage. We do not have the receipt as it is a gift. I like to swap for a 64Gb unit and pay for the difference my self, how do I go about doing that? I have not open the packaging yet.

I was given a 16Gb ipad mini retina with cellular but I need more storage. We do not have the receipt as it is a gift. I like to swap for a 64Gb unit and pay for the difference, how do I go about doing that? I have not open the packaging yet.

Hi
Thanks for that. Yes, the ipad was purchased recently. I called Apple last Friday and they ask for the receipt. I wonder if anyone were able to swap their ipad for a larger storage in the past at the apple store without a receipt? 16Gb is such a small storage.

HELP! My computer crashed and I no longer have anything on iTunes

Can I transfer my music from my ipod to my computer??? I'm scared to plug my iPod into my computer because I'm afraid it will erase everything. I don't have any hard copies of my music because my car was broken into last month and they took all my CDs. Can someone help me please!

You can't sync or drag your music back directly from an iPod to iTunes, the transfer of music is designed by default to be one way from iTunes to iPod. However there is a manual method of accessing the iPod's hard drive and copying songs but not playlists back to iTunes on Windows posted in this thread: MacMuse - iPod to iTunes
If you prefer something more automated then there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod, this is just a selection. Have a look at the web pages and documentation for these, they are generally quite straightforward.
iPod Access Mac and Windows Versions
YamiPod Mac and Windows Versions
PodUtil Mac and Windows Versions
iPodCopy Mac and Windows Versions
PodPlayer Windows Only
iGadget Windows Only
If you haven't already done so, change the update setting for your iPod to manual. If you are using the iPod in manual update mode, your iPod is safe from being accidentally erased when you connect to an empty iTunes after reinstalling your operating system. However if your iPod is set to automatically update you will get a message that your iPod is linked to a different library and asking if you want to link to this one and replace all your songs etc, press *No*. Pressing "Yes" will irretrievably remove all songs from your iPod. Your iPod should appear in the iTunes source list from where you can change the update setting to manual.
You can also use a keyboard command to prevent your iPod auto-syncing with iTunes. While connecting the iPod to the computer on Windows hold down the Shift + Ctrl keys (on a Mac hold down the Option and Command (⌥ and ⌘) keys). This will stop the iPod from auto-syncing with iTunes and the iPod will appear in the source list. Wait until you are sure the iPod has mounted, and that it will not auto sync and then you can let the keys go. This may take between 20 to 30 seconds depending on your computer. Then go to Preferences>iPod and check the "Manually manage songs and playlists" box: Managing Your Songs Manually
Whichever of these retrieval methods you choose, keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync again.

Before downloading lion, i want to backup my computer with time machine and a G-DRIVE Slim. But how can i use time machine to only backup my system once?

Just wondering, how can i use time machine to only backup my system once? Just this once and not on a weekly basis?

Upgrade. My three year old Mac Pro and year old MacBook Pro have no problem. Both seem faster.
And there's your problem reading entirely subjective views on forums, from people that might or might not have decently maintained systems, good operating practices, or whatever....
Strangely, when most companies issue new software, it is because they believe (and believe they have checked) that it is better than the previous version.

HT1420 How do I deauthorize a computer that has crashed and can't be restarted?

How do I deauthorize a computer that has crashed and can't be restarted?

You don't, nor do you need to.
When you reach the limit of 5 then you can deauthorize all.

I want to change the computer that I sync my ipod to. How do I do that without having to download all my apps again

My computer is really slow, so I want to change the computer that I sync my ipod to. What is the easiest way to change computers and get all my apps, music, pics, books etc. to the new computer for syncing?

Assuming that there is enough storage space on your iPod to hold all of your songs, the most direct way would be to combine all of the song files from your various computers to the computer you wish to use as your main library and sync all. If you don't still have all of the files that are currently on your iPod for what ever reason, there are programs that can copy non-store purchases from iPod to computer, which will allow you to follow my first suggestion. Search this forum for recommendations of which programs will work for your setup. iTunes Store purchases can be downloaded again if you have the log-in and password, but there is a limited number of times you can do that. If you have run out of authorizations, you can de-authorize all devices once per year. There is more to this than I can tell you now, so search the forum for that info too.
One thing to be careful of is that iTunes may ask you when you first hook up your iPod to a computer that is not the same as the last computer it synced to is whether you want to sync to it now. If you say yes, it will delete all of the content on your iPod and sync what ever you have iTunes set up to sync. You will want to say no to this prompt if you see it unless you have first gathered all of your song files into the new library.

Contacts Sync - I have my contacts on iphone5 and MacBook Pro 2012. I just purchased a MacBook Air 2013 and want the same contacts on that device. What is the best way to do this? Non-techie. Thanks

I have my contacts on iphone5 and MacBook Pro 2012. I just purchased a MacBook Air 2013 and want the same contacts on that device. What is the best way to do this? Non-techie. Thanks

Follow the instructions for enabling your iCloud account on the MBAir here > Apple - iCloud - Learn how to set up iCloud on all your devices.

HT1727 How do I deauthorize a computer whne the hard drive has crashed and is not recoverable ?

How do I deauthorize a computer when the hard drived has crashed and is not recoverable ?

You cannot directly deauthorize a computer that's not working or to which you no longer have access. You can authorize a total of up to five systems, so unless you've hit that limit it's probably not really important that you deauthorize your dead unit now. If you really want to deauthorize that system now, you can go into your iTunes Store account and there will be a "deauthorize all" button. You can then re-authorize the computers you're using.
Note that you can only use the "deauthorize all" option once per year, unless something's changed very recently.
Regards

The hard disc of my laptop has crashed and i lost all the data. Now I want to take back up of my I phone and transfer contacts , messages and music back into my laptop , how can I do that. Pl help

The hard disc of my laptop has crashed and i lost all the data. Now I want to take back up of my I phone and transfer contacts , messages and music etc back into my laptop , how can I do that. Also let me know how I can transfer the contacts into Windows contacts from I phone. Pl help

Your content will only be where you put it. It has always been very basic to always maintain a backup copy of your computer.
You can transfer itunes purchases from your iphone: File>Device>Transfer purchases.
You can import your pics taken with the iphone as you would with any digital camera.
You can e-mail the other pics to yourself, they will never be of the original quality.
You can out a unique contact and calendar entry on the computer. You should get the option to merge the data when you sync.

My computer(A toshiba) crashed and when I bought a new computer(a Mac), my previous apple ID does not word and I was only able to get songs that I bought in 2004. I am unable to authorize my account to get to songs that I purchased recently. Please help.

My computer(A toshiba) crashed and when I bought a new computer(a Mac), my previous apple ID does not word and I was only able to get songs that I bought in 2004. I am unable to authorize my account to get to songs that I purchased recently. Please help.

Steve Taylor1 wrote:
If you have exceeded your allowance of 5 machines then Apple will not allow you to authorise additional Computers. If you still have access to your old toshiba fire it up de-authorise it and then try again with the new computer.
While this won't help if you are having password problems, I did want to point out that you do not need to access old machines to de-authorize them. Once you are signed in at the iTunes store, access "my account" by clicking on your username in the top navigation bar. Then "manage devices". You can remove any old machines that way.

HT4847 i want to recover photos that are on my iphone and ipod touch that have been stolen how do i go about doing so?

i want to recover photos that are on my iphone and ipod touch that have been stolen how do i go about doing so?

If you still have the devices, import them to your computer (see http://support.apple.com/kb/HT4083), then sync them to your current device. If they are only stored in backups, the only way to access them is to restore the device to the entire backup. Note: you can only restore photos in an iPhone backup to another iPhone, and from an iPad backup to another iPad. If the backups are on your computer, you may be able to extract the photos from the backup using 3rd party software such as iPhone Backup Extractor.

HT4972 The computer that I normally sync my iphone with has crashed and all info was lost.... Im trying to sync to my new laptop... how do I do this without losing iphone purchases, apps etc???? Help??

The computer that I normally sync my iphone with has crashed and all info lost.... I'm trying to sync and update with my new laptop but I am getting an error meassage that if I continue all purchases, apps etc will be deleted..... How to I do this without losing all my stuff??? Help I have no clue about technology!!!!!

The official way to do it is to restore the iTunes library that was on your old computer to your new computer using the backup of your whole system you regularly update. Then you are syncing the phone with the same old library.
Some of the information below is summarized by turingtest2 in the post at https://discussions.apple.com/message/18842615
Your i-device was not designed for unique storage of your media. It is not a backup device and media transfer was designed for you maintaining a master copy of your media on a computer which is itself properly backed up against loss. Syncing is one way, computer to device, updating the device content to the content on the computer, not updating or restoring content on a computer. The exception is iTunes Store purchased content.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only media purchased from iTunes Store
For transferring other items from an i-device to a computer you will have to use third party commercial software. Examples (check the web for others; this is not an exhaustive listing, nor do I have any idea if they are any good):
- Senuti - http://www.fadingred.com/senuti/
- Phoneview - http://www.ecamm.com/mac/phoneview/
- MusicRescue - http://www.kennettnet.co.uk/products/musicrescue/ - Mac & Windows
- Sharepod (free) - http://download.cnet.com/SharePod/3000-2141_4-10794489.html?tag=mncol;2 - Windows
- Snowfox/iMedia - http://www.mac-videoconverter.com/imedia-transfer-mac.html - Mac & PC
- iexplorer (free) - http://www.macroplant.com/iexplorer/ - Mac&PC
- Yamipod (free) - http://www.yamipod.com/main/modules/downloads/ - PC, Linux, Mac [Still updated for use on newer devices? No edits to site since 2010.]
- 2010 Post by Zevoneer: iPod media recovery options - https://discussions.apple.com/message/11624224 - this is an older post and many of the links are also for old posts, so bear this in mind when reading them.
Syncing to a "New" Computer or replacing a "crashed" Hard Drive - https://discussions.apple.com/docs/DOC-3141 - dates from 2008 and some outdated information now.
Copying Content from your iPod to your Computer - The Definitive Guide - http://www.ilounge.com/index.php/articles/comments/copying-music-from-ipod-to-co mputer/ - Information about use in disk mode pertains only to older model iPods.
Get Your Music Off of Your iPod - http://howto.wired.com/wiki/Get_Your_Music_Off_of_Your_iPod - I am not sure but this may only work with some models and not newer Touch, iPhone, or iPad.
Additional information here https://discussions.apple.com/message/18324797

When I try to install ios lion the installer says my hard drive has SMART errors and that I need to buy a new Hard Drive, but my computer witch has snowleprd and runs just fine

When I try to install ios lion the installer says my hard drive has SMART errors and that I need to buy a new Hard Drive, but my computer witch has snowleprd and runs just fine.

SMART is a technology that monitors the drive for signs of impending failure. You can verify that SMART is indicating a problem in Disk Utility. Select the hard drive and look at the bottom of the window. It should look like this:
If the SMART status is not "Verified" then you should back up your drive and start shopping for a new one.

HT5622 I want to deauthorize a computer that has crashed and i no longer have access to, how do I go about doing that if I have to be logged in on that device to deauthorize it?

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