HT5661 Hello I have just sold my I phone 4 s on eBay I did a phone reset restoring it to its original factory settings now the person I sold it too is asking for my apple I'd and passwords which I don't want to give out as it has my bank details on. Pleas

Hello I have just sold my I phone 4s on eBay I did a factory reset restoring it back to its origanal settings ready for next user now they are asking for my passwords and apple i d , which have my bank account details on! What do I need to do please help

See if the information in this support document helps you. This is in addition to what deggie provided. It explains in a little more detail. http://support.apple.com/kb/TS4515

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I am locked out of my phone. Asking for a google user name and password? I don't know what it is!

I am locked out of my phone. Asking for a google user name and password? I don't know what it is!

http://techobar.blogspot.com/2012/11/unlocking-lock-pattern-after-too-many.html
Or this site.
http://about-google-android.blogspot.com/2013/04/how-to-unlock-android-phone-when-forgot.html

When i plug my ipod into my laptop, it comes up as a new ipod. It says it can't sync and wants me to restore it to its original factory settings but I don't want to because I will lose everything.

When i plug my ipod into my laptop, it comes up as a new ipod. It says it can't sync and wants me to restore it to its original factory settings but I don't want to because I will lose everything.

You have no choice but to restore the iPod. You can restore from backup if y have one.
To restore from backup see:
iOS: How to back up

Once my device has been restored back to its original factory settings, is it safe for a new owner to use?

Good Morning Apple Support Group,
I just want to a confirm my question as stated above. It would be a great deal of help to me. Thank you!
Warmest Regards,
Marvin Macaraeg

its not going to blow up on the person if that's what you mean.
Once it has been reset, the device will be as new, with no traces of previous data left. Ther new user can then set it up as his own. I'm assuming that's what you mean by safe.
Make sure you get everything you need off of the device before resetting, as you won't be able to get anything back once its done.

HT1911 I just verified my Apple user ID and password but certain updates won't download (gives me the signal that I'm incorrect). I keep changing it, verifying but not all applications let me proceed.

I just verified my Apple user ID and password but certain updates won't download (gives me the signal that I'm incorrect). I keep changing it, verifying but not all applications let me proceed. So I can't download itunes software updates or update my iphone even though I have just verified my info. I know others that have this problem but can't get support to resolve it.

Hi mpellichero,
Thanks for visiting Apple Support Communities.
The steps in this article can help if you are being asked for the password to your previous Apple ID:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Best Regards,
Jeremy

I am trying to add a wireless printer and it keeps asking for an "Ipadmin" user name and password rather than my adminstrator password. Any ideas what this is??

I am trying to add a wireless printer and it keeps asking for an "Ipadmin" user name and password rather than my adminstrator password. Any ideas what this is?

OS X 10.7 Lion, 10.8 Mountain Lion & 10.9 Mavericks
Reset Password starting from Recovery HD
Start the computer,then press and hold down command and R keys to start into recovery partition.
When you see the Apple logo, release the keys.
Wait until OS X Utilities window shows up.
Move the mouse to the menubar at the top and click "Utilities", then select "Terminal"
from the drop down.
Terminal window will appear.
Type in resetpassword and press enter on the keyboard.
Leave the Terminal window open.
Reset Password Utility window will open with Macintosh HD selected.
Select the user account from the popup menu box.
Enter a new password.
Reenter the new password for the user.
Enter a hint.
Click the "Save" button.
Click  in the menubar and select Restart.
Log in.
If Keychain dialog box appears, select “Create New Keychain”.

Hi, i bought an iphone 5 through ebay, when i am trying to activate, its asking for a icloud user name and password, but i am unable to contact the owner, but its not black listed. is there any solution? please help me.

hi, i bought an iphone 5 through ebay, when i am trying to activate, its asking for a icloud user name and password, but i am unable to contact the owner, but its not black listed. is there any solution? please help me.

Hello there, Ark.
It sounds like the iPhone has Activation Lock still activated. The following Knowledge Base article provides the methods available for removing the previous owner's account:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I can't sign into iCloud because my Apple ID doesn't work there. For some reason it gave me a .mac email and I don't remember the password. When it gives me the option to reset my password, it's my Apple ID password which I don't want to do.

I can't sign into iCloud because my Apple ID doesn't work there. For some reason it gave me a .mac email and I don't remember the password. When it gives me the option to reset my password, it's my Apple ID password which I don't want to do. I have ended up chaning my Apple ID 3 times lately and I still can't get to my cloud management. What do I do?

Check if your Data and Time, and Time Zone are set to automatically: OS X Yosemite: Set the date and time on your Mac
Is this issue also appearing on new user account:
Isolating an issue by using another user account - Apple Support
Mac OS X: How to troubleshoot a software issue - Apple Support
Is this issue also appearing in safe mode: OS X: What is Safe Boot, Safe Mode? - Apple Support

My daughter locked her Ipad so I restored it and now am trying to activate it. It ask for a apple id/pw but the one she thought it was is not working. Any suggestions?

My daughter locked her Ipad so I restored it and now am trying to activate it. It ask for a apple id/pw but the one she thought it was is not working. Any suggestions?

Activation Lock
http://support.apple.com/kb/PH13695

I recently had to have a migration done. Since then I keep getting a message on my calendar: "The server responded with an error." Its been asking me to check my ID and password, which I did not change. What do I do to correct the problem?

I recently had to have a migration done on my Mac Desktop. Since then I keep getting this message on my MacBook regarding my calendar: "The server responded with an error." Its been asking me to check my ID and password, which I did not change. What do I do to correct the problem?

That's probably the MobileMe or iCloud password.
Go to System Preferences > Mobile Me (or iCloud). If you're not logged-in, do so. If you are, log out and back in again.

Hi. I tried to change my old icloud account on a new one. After reset the settings I need to enter my old Apple ID account and password, that I don't remember.

Hi. I tried to change my old icloud account on a new one. After reset the settings I need to enter my old Apple ID account and password, that I don't remember.
I do not remember it because when I bought the my iPhone 4s in 2011 I didn't understand how it works and asked a representative to set it up for me. The representative helped me and gave a piece of paper with login and password but I lost it a long time ago.
Before resetting the settings I turned off "Find my iPhone" function, but it anyway asks me to enter my old Apple ID and password. I have the original box, documents, receipt. So how can I solve this problem?

You do not have to call US, but you need to call. Or else.
Contact Apple for support and service - Apple Support

HT204053 I've recently changed my email address and my apple ID but sometimes I'm still prompted to use my old apple ID and password which I don't use anymore. I can't seem to be able to delete my old Apple Id, any suggestions?

I've recently changed my email address and my apple ID but sometimes I'm still prompted to use my old apple ID and password which I don't use anymore. I can't seem to be able to delete my old Apple Id, any suggestions?

Please follow these steps in order to get it working properly again.
Please change your Apple ID back to your old email address (that you used as Apple ID before) here:http://appleid.apple.com
Then go to all your devices - iPhones, iPads, Mac etc. - ("Settings > iCloud") and delete your iCloud account from this devices (+ turn off Find My iPhone, but I guess it will ask you that anyway)
After that go back to http://appleid.apple.com sign in again, and now change your Apple ID again to your new email address.
Finally, set up your iCloud account on all your devices again.
Now, everything should working properly again.

HT1727 ok...so I had to restore my computer back to its original factory state:( now I have lost all my music on itunes. Can I get them back?? if so, how??

ok...so I had to restore my computer back to its original factory state:( now I have lost all my music on itunes. Can I get them back?? if so, how??

You can download everything you purchased from the iTunes Store without having to pay again:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Here is the procedure for your reference, using iTunes 10.7. The procedure and screenshots for newer versions are contained in the above link.
This assumes what you purchased is still available in the Store.
Open iTunes and click on iTunes Store on the left
On the right you will see this
Sign in with your Apple ID, then click on "Purchased" (with the orange blob)
On the summary page that appears select the tab "Not on This Computer" on the right.
On the list that appears, select what you want and then click the "Download" button.

I have just upgraded to IOS 7 and for some reason iMessage and face time will not work. It asks me for my Apple ID username and password and when I enter then it tries to sign in and then after a few minutes comes up with cannot activate try connection ?

I have just upgraded my iPad to iOS 7 and now FaceTime and iMessage will not allow me to sign in. I enter my appl I'd and password but after a few minutes I get a message to say cannot activate try network connection then try again no matter how many times you do this it will not sign in. Any thoughts ?
Thanks neil

try resetting your phone by turning it off and back on again. The servers may still be having a hard time keeping up, so you may just need to wait a little while and try again.

Startup asks for Username and Password - which we don't have

Our iMac G4 hard disk has failed and we've re-installed the Mac OX 4 system into our external drive. After installation the startup process asks for a username and password. We have never had to use a username and password on this computer and have no way of accessing what they could be. This means we cannot go any further and have to either shutdown or restart the computer (which just takes us back to username and password again). How do we circumvent this username and password?

It is presumably asking you to create a username and password so that it can make an admin account with them. There has to be at least one admin account: once you've got it up and running you can set it to auto-log in so that you don't need to enter the details every time you boot up. The previous installation must have had an admin account with a username and password, it's just that if it was set to auto-log-in you would only need it when installing new software. The new account doesn't have to have the same name as the old one, just invent something convenient: the username should be one word and lower-case.

HT5661 Hello I have just sold my I phone 4 s on eBay I did a phone reset restoring it to its original factory settings now the person I sold it too is asking for my apple I'd and passwords which I don't want to give out as it has my bank details on. Pleas

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