HT5699 i can't buy a song because it ask me for security questions and i answer and it says you did not provide the right answer
i can't buy a song because it ask me for security questions and i answer and it says you did not provide the right answer
Go back to the article you asked this question from and pick a method of contacting Apple. Posting in these boards isn't one of them.
(103148)
Similar Messages
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hi im trying to buy some song but its asking me for som questions
what was the first car you owned?
where was your leat favorte job?
i for got can u guys help mehi im trying to buy some song but its asking me for som questions
what was the first car you owned?
where was your leat favorte job?
i for got can u guys help me -
I cannot buy apps. It keeps asking me for security questions.
I cannot buy any apps. It takes me to a security questions page and when I enter the questions/answers it returns an error message.
Philly;
I'm sure I could be forgiven for thinking that you're having a dig at me there, with your use of the phrase "Apple won't miss your business". As in me.
Either I've misunderstood you, or you've misunderstood me.
My point is that we're customers. Not just me, but you, the original poster and everyone else. As customers, we have choice.
I was simply pointing out that if a business makes it too difficult to do business with them, shop somewhere else.
There is no law saying that anyone has to buy music from the iTunes Store, but from the reaction within the forums, you would think there was. If you look at blizzard10's post above, there appears to be more anger or frustration with the Store than is justified. Why? Simply shop elsewhere (for music). Yes, I know that doesn't answer the issue with Apps, but I believe I have covered that point sufficiently, although I will mention it again.
When these posts about problems with the new security questions arose, I assumed it was probably simply user error. However, there appear to be so many of these posts (and therefore, a lot of people with the issue), that I now wonder if Apple have made the process either; a.) too difficult for some people, or b.) impossible for some people.
If the problem is significant enough (and it now looks as though it is), then eventually someone at Apple will notice that sales have dropped. Yes, Apple is huge and "won't notice mine or any other individual's business". But, that's at Corporate level. Every sensible business will have someone watching a department's sales figures and the Store shuld be no exception. If those figures go down, then they will start asking questions - and fix the problem.
In the meantime, customers, all customers, buy from the business that makes it easy to do so. Why give yourself a headache over someone else's (Apple's) mistake?
Message was edited by: the fiend -
help?
From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
why can't I sign into my account and add a rescue email so I will be able to redo my security questions? I have been unable to buy anything from Itunes because it's asks me for security questions that I don't remember what I put in the first place
1. Because if you could, someone who breaks into your account could do it as well.
2. You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(96882) -
How can I buy a song but always asked the security questions and you don't remember them what should I do
Write down your security questions.......
Here is what you should do if you do not remember the answers to your Apple ID security questions:
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email addresssign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID passwordcontact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
Cheers,
Alec -
I want to download an app, but i can't because i have forgotten my security questions. Is there a way to change them without needing the old ones?
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103535) -
I can't update my final Cut Pro, it says I did not purchase the software
I'm trying to update to 10.0.3 and I can't do it through the app store because for some reason it says I did not purchase the app. If thats true then why do I have a receipt....
Please help!Make sure that you're in the App Store "Updates" area.
If you're in the FCPX Appp Store page, then it will ask you to purchase again.
I had an issue where the App Store was telling me that FCP was alrady installe don this computer. Well no duh?
I trashed the FCPX app and then hit update again, adn all went fine. -
I am trying to set up an apple id and itunes acct. for my daughters Iphone5 but she is underage and it wouldnt let me. I went ahead and retried setting it up under my name and it still says "you do not meet the minimum age requirement". what do i do?
Do a clean (re)install and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\).
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 8.0.x: http://www.mozilla.com/en-US/firefox/all.html
Uninstall your current Firefox version if possible.
*Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
You can force Firefox to create a new default profile if you remove the profiles.ini file.
* http://kb.mozillazine.org/profiles.ini_file
You can find that file here:
C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\
The "Application Data" folder in XP/Win2K and the "AppData" folder in Vista/Windows 7 are hidden folders.
*http://kb.mozillazine.org/Show_hidden_files_and_folders
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox -
I can't make any purchases because i have forgotten my security question answer's.
i have forgotten my security question answer's and need help.
Did you establish a rescue email per http://support.apple.com/kb/HT5312 when you setup the Apple ID? If not, contact your country site from http://support.apple.com/kb/HT5699 or call your country support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.
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I went through an Adobe update and when my computer rebooted, the default font for everything was in italics. For example, when I go to Yahoo.com, the headings for all the news articles and tabs are in italics. I tried going through the Troubleshooting steps to no avail. I am frustrated because I followed the advice of checking the default font under Tools, then I opened the browser in Safe Mode, then I checked to make sure all the fonts were available. So how can I get my fonts back to normal? The italics gives me a headache.
The usual cause of that issue is a corrupted or missing font that Firefox replaces by another, in this case a bold, font.
As a test you can try to disable the default font and choose a few different fonts (Arial, Verdana, Tahoma, Times New Roman) to see if you can identify the culprit.<br />
you will have to reinstall that corrupted font. -
So i got an itunes gift voucher and this whole time i have been using my dads apple id but he doesnt have the card that the id uses anymore so he doesnt know the security questions and i havent bought anything from the appstore i have only ever got free apps and i dont know what to do because i have a £15 gift voucher and i want to use it but my dad also doesnt remember the password to the email account that the whole apple id uses to send security questions to and im so stuck because i want to use this but i cant!!!
He needs to ask Apple to reset his security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for his country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying his identity.
(104677) -
I had to change my iTunes password. Now, when I try to buy a song, it repeatedly asks me for the password and doesn't seem to register it and go to the next step. It's becoming very frustrating. And, equally, if not more frustrating, is the fact that there is no simple way to contact Apple to find out how to fix the problem. I hope someone here has the solution.
Thank you!After you changed the PW did you go to Settings>iTunes and App stores and sign out and sign back in?
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i just payed for the photoshop service but cant download it, its asking me for a serial number but i cant find it anywhere? not in the email or by 'my products and services" ???
It sound like you have CC installed. Try using menu Help>Sign in ... To activate your subscription. Use the Adobe user id and Password your subscription is associated with.
You can sign in to Adobe.com find the My products and services link click on it and see your subscription listed there. -
I got a new laptop and I cant buy songs because its asking me security questions i didnt set, what do i do, I got a new laptop and I cant buy songs because its asking me security questions i didnt set, what do i do
If you've never set them then are you able to log into your account via the 'manage your Apple ID' button/link on http://appleid.apple.com, click on 'Password and Security' on the left-hand side of the page that you are taken to, and can you then set them on the right-hand side of that screen ?
If not then is there a reset link beneath the two questions that show on that screen ? The link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312
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