HT5714 hi my name is grace i have pre ordered now 85 when you couldn't download it directly now when you can download it and when i try to download it on every song it says purchased but when i look at my purchased song the album isn't there what can i d
hi my name is grace i have pre ordered now 85 when you couldn't download it directly now when you can download it and when i try to download it on every song it says purchased but when i look at my purchased song the album isn't there what can i do
Contact iTunes support. Only they can fix this.
Similar Messages
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Sometimes, for no apparent reason, I lose a note in my notes application. This happens when I either have just opened a notes page or when next time I open my ipad, a note just isn't there anymore. It does seem to occur randomly i.e. independent of note size or age. Very annoying. I guess it can only be retrieved from iCloud before the next automatic back-up? Does anyone know why this happens and what can be done about it to prevent it in future? Is there a limit to how many note pages this app can store (presently I have about 70). I have started to email every note I make on my iPad to myself to be on the safe side. Is the Notes App really so unreliable? Anyone else with the same problem?
Oddly enough, the size/format of some names can make odd things happen with network Time Machine backups, and at least one of yours may be involved. See #C9 in Time Machine - Troubleshooting (or use the link in *User Tips* at the top of this forum).
Do your self a favor, though. Even if you get this working, do not depend on these backups 100%. There's a reason Apple doesn't support it -- it's not reliable.
There are any number of threads here and in the Airport Extreme forum similar to this one: http://discussions.apple.com/thread.jspa?threadID=2483045
If you still want to do it, see Using Time Machine with an Airport Extreme Air Disk (or use the link in *User Tips* at the top of this forum). -
hi i have pre-ordered a song however when i try to download it, it says theres an error on my itunes. can you help?
Hey elgriffiths,
Thanks for the question. I understand you are having issues downloading your pre-ordered content. The resolution is going to depend on the error message you are receiving, however, I have included two articles that address a number of common errors:
iTunes: Possible iTunes Store errors
http://support.apple.com/kb/TS1424
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks,
Matt M. -
For example, when I am looking through my albums, the artwork is right. When I click on an album and play a song, the album artwork is incorrect. When I go to iTunes and try to look at the artwork, it is correct. What do I do?
A couple of other possibilities:
The CD is dirty / damaged / suffering from "CD Rot" - sometimes CDs may seem to play fine on a CD player (or using the CD-player function of a PC) but will not transfer correctly to a computer - this is the result of the way that CD players auto-correct the datastream from the CD where PCs, when reading the audio CD as data, do not.
Enabling the error correction function in iTunes import may alleviate if not fully resolve this
Use an alternate tool to extract the audio from the CD - Exact Audio Copy is probably the best out there, as it can be configured to attempt multiple reads of every audio sample on a CD to get a consistent result. Then import the resulting files into iTunes.
You don't say whether this is specific to one CD as in the original poster's case, but the "crackling" symptom has affected a significant number of users of the 64-bit version of iTunes 12.1.0.71 - these are mostly addressed in the most recent update (12.1.1.4), but if nothing else works it may be worth trying this alternative installer: iTunes 12.1.1 for Windows (64-bit — for older video cards) -
I have a Iphone 4, upgraded to ios 5 with itunes 10.5 Since doing upgarde to both Itunes and Iphone I am not able to add individual songs from my itunes library to my Iphone. I get a grey listing of the song and the sync symbo but it is not moving. Nothing appears on my phone screen. So not able to add music to my phone and its driving me nuts.....
iOS 7 requires iTunes 11.1.
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The hard drive on our computer died and we lost all of our purchases in the account. Is there a way to recover the songs we have paid for? If we plug in our iPod to a new account, won't it erase everything during the synch process? Help!
If for some reason you have failed to maintain a backup copy of your computer ( not good), then transfer purchases form your ipod.
Without syncing, click File>Transfer Purchases -
Every time i try to download 7.0.4 it's says error but it works on my iPhone
Every time i try to download 7.0.4 it's says error but it works on my iPhone
Try updating through iTunes.
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I am trying to access my calender in the app Planner Plus and I get the message. "This app does not have access to your calendars." You can enable access in Privacy Settings. But when I go to Privacy Settings, there are no apps listed under Calendar. Anyone?
Oh my gosh. This worked perfectly!!!
After allowing the changes, I just had to open the apps again (such as Instagram), then the pop-up asking to allow access to Photos appeared!
And I thought I was going to get rid of my iPhone 4 already because of the issue. -
I have pre-ordered a few songs over the last few months
I have pre-ordered a few songs over the last few months like most people. I have checked for new downloads within the itunes store but nothing shows up. I've got the emailed links & have clicked on them, when it opens into itunes I am asked more than once to imput my card details as a billing info screen pops up. Now there is enough cash in the account to pay for these songs. I do not understand what is going on & I am getting rather frustrated by this! I've emailed apple but didnt seem to help me much last time! Anyone got any idea what i could do before i end up crying!
ThanksHi NinjaNati,
Welcome to the Support Communities!
The iTunes Store Staff will be happy to look into this for you:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
Judy -
I need help Apple!!!! I keep trying to download apps and it always says "youve already purchased this, so it Will be downloaded Now at no additional charge." And after i try to download it wount download, please help me because im getting tired of this! Oh and i keep going to the already downloaded apps section and i try to download it but it shows the little icloud symbol and i click it but it wount download it please help!!!!!!!
Please be aware that you are not communicating with Apple when you post in these forums. The only people who will reply to your posts are your fellow users.
As to your problem, try resetting the iPhone:
http://support.apple.com/kb/HT1430
and then try downloading again. If that doesn't work, you may have to restore your iPhone:
http://support.apple.com/kb/HT1414
Hope this helps. Regards. -
I ordered at around 12:30AM pacific and it does not show in my order history. When I look it up on the order status page, it just says "received and processing". Do I have any chance of getting it on friday?
It seems to depend on a variety of different things.
Verizon appears to be going by the process time of orders, and not the order time of orders. Your process time will be the timestamp on your confirmation email.
It also depends on which model, GB, and color you ordered. The 6+ were in high demand and low supply.
It also depends on which warehouse (order location) your order was being processed through. Verizon reps have told me that some warehouses have more of certain phones than others, and if your order went to a warehouse that doesn't have enough of that particular phone then you are SOL and will have to back for a backdated order.
There is a possibility you will get it, but if you ordered any of the 6+ models, then it is unlikely. -
Why has my ipad downloaded two of every song ?
my ipad has downloaded two of every song and has used up all of my storage. how do i fix this?
No you will not have to set up the iPad all over again. Resetting the iPad is like rebooting your computer. You will lose no apps, data, settings .... Nothing at all. I like to use the expression that it's like "clearing out the cobwebs" on the iPad's memory.
The reason I am suggesting this is that there are some other sort of bizarre issues that occur in the mail app and the reset seems to clear up those issues. So I think it is worth a try.
On the other hand, if you have restored the iPad to factory settings, I don't know that it will help. If nothing else works, try going to your web mail using a browser and see if you can't deal with this in there. -
i have downloaded an album off iTunes and some of the songs stop half way they just go silent! should i buy the album again? or what can i do to fix it?
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items. -
I have installed apps Hungry Shark vobec but it does not show me the settings I like it or not even in the game center I have not updated results from it you can not help me thank you
Hi Marcel1no,
Welcome to the Apple Support Communities!
I understand that it can be frustrating when an application downloaded from the App Store is not behaving as you would expect. In this situation, I would recommend using the attached article for information on troubleshooting apps downloaded from the App Store.
iOS: An app you installed unexpectedly quits, stops responding, or won’t open - Apple Support
Cheers,
Joe -
Almost my entire itunes music library seems corrupted. Nearly every song (431 albums) displys "the song ... cannot be used because the original file cannot be found". Is there any way to correct this? Please help!
thanks,
kelly61Select one of the songs in question and right click, then select "Get Info". On the main dialog page you should see where iTunes thinks the file resides. Then use Windows Explorer to see if the file is actually there. If not, find out where your music is stored.If there is not a correlation between iTunes and reality, go into iTunes and delete all of the files which are not found. Then, in iTunes, select File->Add Folder to Library and select where the music is stored. iTunes will re-add all of the music into your library.
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