HT6154 i had some charges show up on my itunes account that we did not authorize so i disputed the charges and now my itunes ID has been deactivated. How can i reset it?

I had some charges that showed up on my itunes account that we did not authorize. I disputed the charges and now my Apple ID has been deactivated.  How can I reset it?

mcgahagan wrote:
I had some charges that showed up on my itunes account that we did not authorize. I disputed the charges and now my Apple ID has been deactivated.  How can I reset it?
Since you disputed the charges with your credit card company, the CC company reversed the charges and Apple (correctly) locked the AppleID.
You will need to contact Apple -> http://www.apple.com/support/appleid/contact/
and explain what happened.

Similar Messages

  • Several purchases were made on my iTunes accounts that I did not authorize, how do I get the charges reversed?

    I have noticed that some emails were sent to me saying Receipts of purchases, and my iTunes account balance was depleted. How can I reverse these charges and hand my account readjusted. I immediately changed the password, so I just need to undo the damage.

    Did not come through right: http://www.apple.com/emea/support/iTunes/contact.html

  • I have a charge on my itunes account that I did not authorize.  Finding help for this type of problem from Apple or itunes is impossible.  Who do I contact to get this charge taken off my account?

    My checking account was debited by itunes for a subscription i did not order.  How do I go about having it taken off?  The entire Apple website and the itunes website is competely non-helpful for resolving problems.  They should make their site equally as unfriendly when it comes to enticing you to buy their products.

    You could simply type "Contact itunes support" into the google search bar.  This would give you the link to contact itunes support.
    Or you could just click the word Support at the top of this page, then click the link under Contact Apple Support.

  • I forgot my security code and my rescue email has been deactivated how do i reset the rescue account remember i do not remember the security codes

    I forgot my security code and my rescue email has been deactivated how do i reset the rescue account remember i do not remember the security codes

    You need to contact Apple to get the questions reset; this can be done by clicking here and picking a method for your country, or if that's not an option, by filling out and submit this form.
    (95840)

  • I see charges on my iTunes account that I did not make.

    Hello, I'm showing over 200 dollars of charges I did not make. In fact, my computer was being shipped back to me for school since the 17 of Feb. When I got it all up and running I open my email to see multiple charges of music on the 1st of March that I did not purchase. I consider myself a safe surfer and always keep windows and firefox updated, I also run noscript. I ran various anti trojan programs and spybot s&d in safemode and came up clean. I was in a rush to get to class so I was unable to call apple today before they closed.
    What is apple's policy on something like this where multiple purchases were made on someone's account without them knowing about it? I plan on calling them in the morning but I would like some input on if this has happened to anyone else and what they did to rectify the situation.

    Remove your CC info from your iTunes account, change your password and immediately notify your credit card company and dispute the charges.
    What is apple's policy on something like this where multiple purchases were made on someone's account without them knowing about it?
    Same as any other retailer with bogus charges. Your credit card company authorized the charges so it's up to you to dispute the charges with the credit card company and your CC company to contact Apple.
    I plan on calling them in the morning
    Don't waste your time. They will tell you to notify your CC company as would any other retailer.

  • Charges on my Itunes Account that I did not make.

    In my lastest invoice i found that one App were showing in purchased, but i did not make it on my iphone & i already checked on my iphone the app also is a free version. how can i get refund for the charges?

    http://www.apple.com/support/expert/
    FIRST, change your iTunes store password.
    Keep in mind that some apps allow you buy additional features, and a couple of developers have turned this into a scam to sell you stuff you didn't order. Apple has removed the apps of all known crooks, but maybe you are the victim of one of them, or maybe it is one they didn't catch.

  • HT204088 i have 4 apple itunes charges on my bank account that i did not authorize. how do i get them off?

    i have charges in my bank account for itunes i did not purchuse. whats up?

    If you haven't made those purchases and nobody else has access to your account or devices and they aren't temporary store holding charges, then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1212 my daughters ipod has been diabled how can i reset it

    my daughter ipod touch is disabled someone tried to break pass code and now it say try again in 22825734 minutes ...help
    she cant remember the pass code

    Connect in recovery mode and restore on the computer you usually sync to and you'll get the option to reset the passcode during this process.
    iOS: Recovery mode
    See also: iOS: Wrong passcode results in red disabled screen
    If you don't have access to a computer
    If you are using Find My iPhone, you can use Remote Wipe to restore your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode.
    If you have previously synced your device with iTunes
    You may be able to reset the passcode by restoring the device.
    Connect the device to the computer with which you normally sync and open iTunes.
    Note: If iTunes prompts you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes", below.
    Right-click the device in the left column and select Back up.
    When the backup is complete, select Restore.
    When finished, restore from your most recent backup.
    If you have never synced your device with iTunes
    Connecting the device may result in this error message: "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
    Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
    While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
    iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.

  • I am getting charged every few hours from an app that I did not authorize how do I sto?

    I am getting charged every few hours from an app I have not authorized. How do I get help?

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • HT1491 i have a charge from itunes that i did not authorize

    i have an itunes charge on my account that i did not authorize how do i contact someone for help?

    You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

  • HT4009 Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?

    Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?

    You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have 2 ipod touches. I backed up the new one with old's info. The old one will not unlock with the password I had wrote down and I tried my new ones password.  How can I reset the old ipod without affecting the new one and how can I unlock the old one?

    I have 2 ipod touches. I backed up the new one with old's info. The old one will not unlock with the password I had wrote down and I tried my new ones password.  How can I reset the old ipod without affecting the new one and how can I unlock the old one?

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software

  • HT201359 I need to change my password & I've had charges on my account that I did not request

    I need to change my password & I have charges on my account that I did not request

    Start here for information about managing your iTunes account.

  • I am so angry - there has to be a misundering.  my Itunes was disabled as there was a charge that I did not authorize and I cannot find the phone

    I am so angry - there has to be a misunderstanding.  my Itunes was disabled as there was a charge that I did not authorize and I cannot find the phone number for security and the dingbat girl who I'm emailing send me a link that does not work.  And I am extremely frustrated.   Please help.  I need a phone # to contact security.

    Contact Apple Support here:
    ACCOUNT SECURITY CONTACT NUMBERS
    Cheers,
    GB

  • I forgot My iCloud password, and i can not reset it as the system is not accepting the answer to the security questions and also the mail to my apple ID mail box is blocked, how can i reset my password for my apple ID.

    I forgot My iCloud password, and i can not reset it as the system is not accepting the answer to the security questions and also the mail to my apple ID mail box is blocked, how can i reset my password for my apple ID.

    Hello nmssns,
    Thank you for contacting Apple Support Communities.
    You can start with this article to reset your iCloud password. Depending on your exact circumstances, blocked email, forgot security questions, etc., there are links provided to guide you through those issues.
    About Apple ID security questions
    http://support.apple.com/kb/HT5665
    Regards,
    Jeff D.

Maybe you are looking for