HT6162 Hi guys, I downloaded this new iOS7.1 but it always fails to install. It says I am not connected to the Internet while I have all the network and second excuse it gives is that the software update is currently unavailable. Please help.

Hi guys, I downloaded this new iOS7.1 but it always fails to install. It says I am not connected to the Internet while I have all the network and second excuse it gives is that the software update is currently unavailable. Please help.

Hi Romantilizer,
Hook your phone up to iTunes on the computer you sync with and do your update from there. This is a robust iOS release, and doing it OTA is not always successful. I tried on my iPhone a couple of times, and it aborted the update twice. Did it via the Mac, and it was fine.
It takes a bit of time, so hook it up, make sure it is updating your phone, and then find something else to do for a couple of hours.
Cheers,
GB

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My ipod says has a strong signal for wi-fi btu can't connect to the internet. I have tried my network and the free one in my area and my sisters nothing works.

my ipod worked fine yesterday i could go online. I could facebook and use safari. Today I cannot. It says it is connected. I have tried everything from resarting my router to restoring my ipod. I have rentered the password. i have tried other networks same problem. Does anyone know of anything else to do?

wait a couple of days and see what happens, the ipod might just be in turmoil from something. Just a wait awhile and try every couple of hours, thats all i can do or know of to do. I hope your ipod can connect to the internet again soon. if your ipod is a gen four, it might be the new update.

Hi, I live in the UK and have an ipad2 with wifi (no 3G). I plan to visit Canada in the summer and want to know how i can access the internet while i'm away e.g. can i purchase a 3G attachment that will give me access on a pay as you go basis. Thanks.

Hi, I live in the UK and have an ipad2 with wifi (no 3G). I plan to visit Canada in the summer and want to know how i can access the internet while i'm away e.g. can i purchase a 3G attachment that will give me access on a pay as you go basis. Thanks.

You can get Mifi devices (the iPad connects to it via wifi and they then give access to 3G networks). I've never used one and I don't know if they are available in Canada (and if so how much they would cost). If you have an iPhone then you could also use that as a mobile hotspot

I purchased "The Sopranos vol. 1 episodes 1-3" and had no reason to believe that "The Sopranos vol. 2 episodes 4-6 would be gone a few weeks later.

I purchased "The Sopranos vol. 1 episodes 1-3" and had no reason to believe that "The Sopranos vol. 2 episodes 4-6 would be gone a few weeks later.
It seems that even if they were going to stop offering the collection, that they could have offered people who have bought the first half the option to buy the second half before discontinuing it. I understand that they they are under no obligation, but it just seems really lame. I based the decision to buy the first half on how much it was going to cost to ultimately buy the whole series. Had I known that the price was going to become so much more with no warning, I likely would not have bought the first half. Pretty lame. Bait and switch. Not feeling warm and fuzzy whatsoever. I think Apple should either re-offer vol. 2 to people who bought vol. 1, or buy vol. 1 back from us.

I should have explained further. The game opens in a new window over to the upper left of my screen, leaving the original page underneath. I tried minimizing it so that I could get to my toolbar and did the View > Zoom > Reset. This has no effect. The lower portion of the game is still not showing. Using other browsers the window or frame of the game is much larger, therefore everything shows.

My PowerBook g4 says it's connected to the Internet and the Ethernet cable's plugged in, but every time I open Safari it says I'm not connected. What can I do to get Safari to get online?

My PowerBook g4 says it's connected to the Internet and the Ethernet cable's plugged in, but every time I open Safari it says I'm not connected. What can I do to get Safari to get online?
Also I'm having problems with my PowerBook G4 on recognizing my HP Photosmart C4680 All-In-One Printer/Scanner/Photocopier. This is connect via USB printer cable, but yet they're not syncing. How can this be resolved?

Internet Quick Assist:
http://support.apple.com/kb/HT1144?viewlocale=en_US
Troubleshooting internet settings:
http://support.apple.com/kb/HT1714?viewlocale=en_US
As for the printer problem, is this a new problem?
Try an SMU reset:
http://support.apple.com/kb/HT1939?viewlocale=en_US
http://support.apple.com/kb/HT1436
Then repair permissions and restart.

My airport is not connecting to the internet. I have a cable modem. and i'm on the internet now connected directly to the modem. what can i do?

my airport is not connecting to the internet. I have a cable modem. and i'm on the internet now connected directly to the modem. what can i do?

I would recommend that you do the following as a minimum:
Power-down the modem, AirPort base station, and computer(s).
Power-up the modem; wait at least 10-15 minutes to allow it adequate time to initialize.
Power-up the AirPort base station; wait at least 5-10 minutes. Note: The AirPort's status light may continue to flash amber after it has intialized. That is because, there may be some additional configuration items necessary, like setting up wireless security, before the overall setup is completed to get a green status.
Power-up your computer(s).
If the above steps do not solve the problem, start over with step 1 above, but then perform the next steps between steps 1 & 2. above.
Disconnect the AirPort base station from the Internet broadband modem.
While all of the devices are powered-down, perform a "factory default" reset on the base station. This will get it back to its "out-of-the-box" configuration and make setting it up much easier, especially if you use the "Assist me" process within the AirPort Utility. (ref: Resetting an AirPort Base Station or Time Capsule)
After the base station resets, go ahead and power it back down.
Reconnect the AirPort base station to the Internet broadband modem. For the Extreme and Time Capsule, be sure to connect the cable to the base station's WAN (circle-of-dots) port.
Continue with step 2 in the first set of steps.
In this basic configuration, the AirPort base station will broadcast an unsecured wireless network with a Network Name (SSID) of Apple Network NNNNNN. Network clients, connected to the base station either by wire or wireless, should now be able to access the Internet through the ISP's modem. Once Internet connectivity has been verified, you can use the AirPort Utility to configure the base station for wireless security and any other desired options. Please post back your results.

IOS 7.1 downloaded to my iPhone 4S (186 MB), but it always fails to install.

iOS 7.1 downloaded to my iPhone 4S (186 MB), but it always fails to install.

Hi EarlT,
If you are having issues updating iOS on your iPhone over the air, you may want to try updating it directly from iTunes. You may find the following article helpful:
Apple Support: Update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht4623
Regards,
- Brenden

My macbook connects to my wifi but when i bring up safari it says you are not connected to the internet, please help...

my macbook connects to my wifi but when i bring up safari it says you are not connected to the internet, please help...

Try restarting the browser or computer..
if it still doesn't work, try with a different browser like chrome or mozilla

About the OS X Mavericks v10.9.5 Update i am trying to update this since yesterday but its saying there is an error in server "Can't connect to the Apple Software Update server.(-1003)" please help

About the OS X Mavericks v10.9.5 Update i am trying to update this since yesterday but its saying there is an error in server "Can't connect to the Apple Software Update server.(-1003)" please advise with instructions how to update it...
why i am not allowed

Try running the combo update.
10.9.5 Combo Update

HT4623 I am unable to see the software update link under settings.please help

I am unable to see the software update link under settings.please help

Unless you are already using iOS 5, you have to connect to your itunes (on your computer) by cable, and will not have the update option in your iPhone's settings.

Hi there, I have just bought an ipad4 but it will not connect to my internet. I have tried every suggestion going to no avail. My netgear DG834g router is fairly old , do you think this is the problem? I am at a loss now and very frustrated!

Hi there, I have just bought my first ipad4 and have spent all weekend trying to connect to the internet. I have tried all Apple suggestions to no avail
. My Netgear DG834g router is a few years old now. Do you think this may be the problem? Do they have compatibility issues after a while? My ipad upgrade is IOs 6. I am at a loss what else to do and needless to say extremely frustrated!
Thanks.

First check that your router has its latest firmware.
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Since you are a new iPad user .....
Complete guide to using iOS 6
http://howto.cnet.com/ios-6-complete-guide/
Guide to Built-In Apps on iOS
https://sites.google.com/site/appleclubfhs/support/advice-and-articles/guide-to- built-in-apps-ios
You can download a complete iOS 5 iPad User Guide and iOS 6 iPad User Guide here: http://support.apple.com/manuals/ipad/
Also, Good Instructions http://www.tcgeeks.com/how-to-use-ipad-2/
Apple - iPad - Guided Tours
http://www.apple.com/ipad/videos/
Apple iPad Guided Tours - Watch the videos see all the amazing iPad apps in action. Learn how to use FaceTime, Mail, Safari, Videos, Maps, iBooks, App Store, and more.
http://www.youtube.com/watch?v=YT2bD0-OqBM
http://www.youtube.com/watch?v=ROY4tLyNlsg&feature=relmfu
http://www.youtube.com/watch?v=QSPXXhmwYf4&feature=relmfu
How to - Articles & User Guides & Tutorials
http://www.iphone-mac.com/index.php/Index/howto/id/4/type/select
iPad How-Tos http://ipod.about.com/lr/ipad_how-tos/903396/1/
You can download an iPad User Guide to the iPad from the iTunes store.
 Cheers, Tom

My ipod touch is showing I am Connected to Wifi, yet when I attempt to visit a website It Says Not Connected to the internet. I have reset my settings and ipod and this still didn't fix the problem

My ipod touch shows that I am connected to the internet but when I attempt to visit a webpage it says I am not connected to the internet. I have reset my settings & wifi . And that has not helped the problem! PLEASE HELP ME!

Your Wi-Fi seems to connect as a local network but not to the Internet.
Since you can connect to the Internet using your neighbour's Wi-Fi, the problem is definitely your home router.
Start here:
Solutions for connecting to the Internet, setting up a small network, and troubleshooting - Apple Support

Why can't I view downloaded movies on my IPad on an airplane. I get a message Con Not Connect. Didn't use to have this problem

Why can't I play a downloaded on my IPad in an airplane? Error message CAN NOT CONNECT. Didn't use to have this problem.

Hi Dakota27,
Thanks for visiting Apple Support Communities.
You may find this article helpful with troubleshooting email on your iPad:
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Regards,
Jeremy

My iPhone 5c won't connect to home internet. I have an Actiontec router and my phone shows that I'm connected but no IP address comes up on my phone and Safari and other Apps state that I'm not connected to the internet.

I recently purchased an iPhone 5c and for some unknown reason I can't connect to my wireless router's network at home. I've tried establishing a seperate IP address, manually adding the iPhone device, and even spent an hour with Centurylink's IT support and they couldn't figure it out. They said it was an iPhone error. I had an iPhone 3 about 1 1/2 years ago that had the same problem. I ended up getting rid of the phone because I couldn't solve this problem before. I thought a newer phone would not have the same problem.
My phone shows that I'm connected to my home internet, but when I open up network information for my home internet there is no IP Address listed. Safari and my other apps also state that I'm not connected to the internet. I'm ready to sell my phone back and go to an Android since I didn't have trouble connecting with it before. We also have a Macbook and iPad that both connect to the internet just fine. Please....oh please help.

I was having the same problem; I tried all the recommended fixes in the "more like this" and nothing worked, but finally found the answer. Try this: http://themiddleofthestreet.blogspot.com/2013/11/if-your-iphone-5s-wont-connect- to-wifi.html

I am not able to move out of connect to itunes screen after pressing software updATE IN ipad 3 please help

please help me how to get out of the connect to i tunes screen which came after trying to update software of ipad 3 through software update in the ipad i t is not coming out of the connect to itunes scree neither being able to switch it off

Try and force your iPad into Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times.

HT6162 Hi guys, I downloaded this new iOS7.1 but it always fails to install. It says I am not connected to the Internet while I have all the network and second excuse it gives is that the software update is currently unavailable. Please help.

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