HTC DNA Backup Assistant won't work since 1/1/13

HELP!  No matter what we've done - hard reset and GOT A BRAND NEW HTC DNA - still backup assistant won't work since 1/1/13.  This is NOT anything to do with Facebook.
This all started with that same 1/1/13 error that so many of you got.  The tech also had me clear the contact storage.  That worked for the error.  But since then I don't have contacts.  I have talked to at least 7 Verizon techs, one HTC tech, then spent 2.5 hours in the Verizon store today.  Ended up with a brand new HTC DNA (mine was only one week old) for free.. and we immediately tried to sync to Backup ASsistant and it still won't work on the new phone.  I have 521 contacts stored online in My Verizon Backup Assistant and they will not, no matter what we try, sync to my phone.  So frustrated.  Anyone else experiencing this?
~Tami

After all my hell- after so many calls and trips to Verizon...as well as getting a new phone..... guess what FINALLY worked: 
http://www.droidxforums.com/forum/droid-x-faqs/10144-migrating-contacts-phone-backup-assistant-google-contacts.html
Now I finally see ALL my contacts in "people" when I select my phone icon and people.  But now I'm trying to test it out by composing a new text message and all these people aren't showing up there.  Does it just take a lot of time!?!?  Since I did import 524 contacts from BUA to Google?... will it just take time for these contacts to be available for me to text!?!?  HELP.. (again).

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