Huge increase in monthly payments AND billed for w...

 I moved back to BT for calls a couple of years ago and set up a monthly payment plan to help with the cost as I'm on  a low income. In March I also signed up for BT Broadband. My payments up until then had been £45 a month, BT anytime plan ( I use about £12 a month on non-inclusive calls to mobiles)  I thought this was high  just for calls but was told this was as low as they would allow.  On checking my online account recently I discovered that the monthly payment has now increased to £81!?   I knew that adding the Broadband would increase the payment but almost double it??
This was apparently due to the way BT now bill. Fair enough but surely it's unfair to pass on such a huge increase in payments for something BT have chosen to do - and with little notice.
 Anyway, long story short - I decided to allow a couple of these £81 payments to come out of my account so as to clear what was a £36 CREDIT and is now a £124 Debit, due to the changes,  and then call and ask if the payments could be reduced.
 Imagine my anger when checking my bank account the other day to discover that BT had tried to debit £82 from my account for the WHOLE BILL AMOUNT! Unfortunately I did not have the money in the account and the direct debit was returned - leaving me with a £30 bank charge for a returned debit that should not have been taken in the first place. I phoned CS an was told  'sorry, our mistake'.
 Where do I stand with regard to having this charge reimbursed to me? I cannot afford to lose £30 due to BT's incompetence. 
Could a mod please look into this for me and let me know how I can reclaim the bank charge? And is there any chance my monthly payments could be reduced?
Thank you.

Hi onlythebun
I'll be happy have a look into this and see whats going on.
Could you email me at [email protected] with your BT account and telephone number please along with a link back to this thread.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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