Hyperlinks won't work in compiled file

I have several hyperlinks in our online help file that are
supposed to either open your email or go to our website. I have
them set correctly from what i can tell.. and also have them set to
open in a separate window..
when i select the hyperlinks in the source file, right click,
and choose "Open hyperlink" they work fine. They do EXACTLY what
they are supposed to do.
However.. when i compile the file and go to those same
hyperlinks, nothing happens. No cursor appears to allow me to click
on the links, let alone open them.
What am i missing?
Thanks,
Kelley

I have a similar problem. My links work and my source code
works initially, but if I copy and paste the link, it breaks the
pasted link's source code. Here's the source code I'm using for my
email message:
mailto:[email protected]?subject=Register: January 23
Webinar Training&body=Please register me for the training
session on January
23.%0A%0ACompany:%0AName:%0ATitle:%0APhone:%0A%0AGeneral
Contractor:%0AProjects:%0A%0AComments:%0A%0Awww.texturallc.com
If I review the source code in RoboHelp, it removes the %0A
(which represents a line break) with ||. If I replace || with %0A
again, it just converts it back to ||, which means nothing as far
as I know.
Thanks,
Carrie

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