Hyperlinks won't work on some (my client's) machines but are fine on others

Hi All,
I’m stuck on an infuriating problem and I'm really hoping someone here may be able to help.
I’ve created a report for a client which includes several hyperlinks to URL’s. These work perfectly on my PC, also on my MacBook (in both Acrobat and Preview) but the client is not seeing them at all – and they’re trying them on several machines apparently (both Mac & PC runing Acrobat Reader). I’ve had another friend test the PDF on his MacBook and he sees the links, but they don’t work entirely as they should.
I’ve been through all the Adobe help pages and thought I’d found the solution by unchecking the ‘Shared Hyperlink Destination’ box – but that’s not made any difference. I’ve played with the settings on exporting the PDF; I’ve tried the >Export> Adobe PDF (interactive) way; I’ve tried defining my own pre-set with Incldue-Hyperlinks checked; I’ve tried deleting the hyperlinks from InDesign and manually inserting them from inside Acrobat Pro – all to no avail!
HELP!
This is a new client with a whole stack of work lined up for me and this has been the only problem with this job – so I need to find a solution!!
Thanks,
Luke

Hi Sandeep,
Thanks for responding - in answer to your questions:
- there are no links to local files, all URL's starting http://www.
- I'm using Acrobat Pro X (although also checking it in plain old Acrobat Reader)
- I'm creating it with InDesign CS5
- The links are definitely there when I open it up in Acrobat. I've evn tried setting the links up using Acrobat to test if it was a problem exporting from InDesign but that also didn't work for them.
I'm checking with the client now about the version(s) of Acrobat Reader they're on and also asking them to check the links within it. Are there any settings their end which could stop them working do you know? They've told me older documents with URL hyperlinks are still working fine, so wouldn't appear to be that.
I'm afraid this file is confidential, so I can't really share.
The latest test I've tried are to create a new 'for web' document and that seems to have helped testing on a different machine, although I'm waiting to see if it's had any effect with the client. I cannot think of any other things to try right now!
Thanks for all your help - any more suggestions or advice you can offer will be much appreciated!
Regards,
Luke

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Hi Sandeep,
Thanks for responding - in answer to your questions:
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Regards,
Luke

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