I accepted a version update and now iTunes closes on launch with the message "iTunes has stopped working. Windows will close the program and notify you if a solution is available." What to do?
I accepted a version update and now iTunes closes on launch with the message "iTunes has stopped working. Windows will close the program and notify you if a solution is available." What to do?
Hey Todd Rubenson,
Thanks for the question. I understand that you are experiencing issues with iTunes for Windows unexpectedly quitting. The following resource may provide a solution:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks,
Matt M.
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Whenever I connect to the iTunes store i receive an error message "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." This causes iTunes to close. I am using iTunes version 10.5.0.142 on a Windows Vista (64) PC. I have reinstalled iTunes selecting the "repair" option and also uninstalled and reinstalled iTunes. Any help will be deeply appreciated. Thank you. Below is the result of the diagnositc.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
HP-Pavilion BN474AV-ABA HPE-150t
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 002FAD94098CD0E0
Current user is not an administrator.
The current local date and time is 2011-11-13 22:08:54.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 220
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 2cb3fff3fa771d265b0f8ffdcca13b55
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {F4A2029C-16AA-4BDF-8DB7-9EC2A75B5991}
Description: Realtek PCIe GBE Family Controller
IP Address: 192.168.1.6
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Nov 13 21:09:29 2011
Lease Expires: Mon Nov 14 21:09:29 2011
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-11-13 22:02:08.
**** CD/DVD Drive Tests ****
LowerFilters: PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
E: hp DVD A DH16ABLH, Rev 3HD9
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 15:40 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 8 16 24 32.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: hp CDDVDW TS-H653R on CDR media at speed 24X.
**** Device Connectivity Tests ****
iPodService 10.5.0.142 (x64) is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA 1394 OHCI Compliant Host Controller. Device is working properly.
Connected Device Information:
Bruce's iTouch, iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 1C9053CC201
**** Device Sync Tests ****
Sync tests completed successfully.Same exact thing with me. And no help from apple. Just dropped nearly $600 and cannot get a decent working setup.
Apple's only suggestion was to uninstall iTunes and Quicktime, and re-install... of course (the I.T. Crowd tactic).
The crash happens only on iTunes store access. -
I have Itunes installed on my PC, but now I can no longer open it. If I open it, I get the same message each time: Itunes has stopped working, a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. As soon as I close that message by clicking on "Close Program" which is my only option, I get a second message stating that to help protect my computer, Data Execution Prevention has closed Itunes. So I read up on help section and attempted to turn off DEP for Itunes, but I get the message that I cannot turn it off for this program. I attempted to repair, uninstall, reinstall Itunes and I keep getting the same message. I also logged in as a guest on my computer as a site suggested and see if the problem exists there as well, it does, it gives me the same message. Please help!
Thanks!
NYou're welcome! Glad you got things sorted out.
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purchasing a movie from apple tv has stopped working. I click on "movies" and it takes me back to the same screen instead of the movies available. I have updated software, unplugged the modem & apple tv box, & the tv; Netflix still works!
Welcome to the Apple Community.
First you should try logging out of your iTunes Store account (settings > iTunes Store > accounts) and then back in again.
If that doesn't help, try resetting the Apple TV (Settings > General > Reset > Reset all settings). You should also try restarting your router.
If both of the above don't help, you should try a restore (Settings > General > Reset > Restore). -
whenever I want to run the iTunes, my computer shows " iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
I had the same problem. The fix I found was to open itunes in safe mode (hold down CTRL+SHIFT), click Edit, Preferences, and then the "Store" tab. Uncheck the box that says "Show iTunes in the Cloud Purchases". This got me running, but unfortunately I have a movie on the cloud that I now can't see.
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I can't open my Itunes program in my laptop computer with windows 8. the message is "Itunes has stopped working. A problem causess the program to stop working properly. windows will close the program and notify you if a solution is available". I reboot the machine, Uninstall and re install the Itune program, stilll the same message pops up.
The first thing to try is System Restore to take you back to a point in time when it did work. If that is not successful, create a new user on the computer. log in with that and see if ID will start. This will tell us if the problem is in the system/program or the user account.
If it works in a new user account, see Replace Your Preferences and in addition to replacing the prefs, empty the InDesign Recovery folder that will be in the same location and the InDesign SavedData file. -
for a few weeks i have not been able to access the itunes store from the itunes on my laptop. every time i click on it it tells me it cannot access the store...not sure why. and says this: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is available.
I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony -
Itunes will no longer work on my Windows 8 PC. When I attempt to start the program a message says: A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. I have tried to uninstall iTunes but the Windows uninstaller will not delete the program I get a message that says: A network error occurred while attempting to read file: C:\Windows|Installer|iTunes.msi. How do I get iTunes to work again?
Whentrying to uninstall iTunes (the first program that must be uninstalled per the instructions) I get a message: A network error occurred while attempting to read file: C:\Windows|Installer|iTunes.msi. I can't even uninstall iTunes?
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page).
http://majorgeeks.com/download.php?det=4459
Here's a screenshot showing the particular links on the page that you should be clicking:
After clicking one of the circled links, you should be taken to another page, and after a few seconds you should see a download dialog appear for the msicuu2.exe file. Here's a screenshot of what it looks like for me in Firefox:
Choose to Save the file. If the dialog box does not appear for you, click the link on the page that says "CLICK HERE IF IT DOES NOT". Here's a screenshot of the page with the relevant link circled:
When the dialog appears, choose to save the file.
(2) Go to the Downloads area for your Web browser. Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
Error when opening iTunes : iTunes has stopped working '' A problem caused the program to stop working correctly''.
When I repaired damaged files the problem still exists and also after uninstalling, redownloading and reinstalling iTunes.
My pc is working with windos 8.
Is there a solution?Hey there Rodney274,
It sounds like you are getting an error from iTunes when you launch it. I would try the troubleshooting in this article named:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Start with troubleshooting for 3rd party plug ins section, then the rest of the article if needed:
Start iTunes in Safe Mode
Open iTunes in Safe Mode to isolate any interference from plug-ins or scripts not manufactured by Apple.
Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
Click Continue.
See if the issue you're experiencing persists in Safe Mode.
If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.
Thank you for using Apple Support Communities.
Take care,
Sterling -
Shortly after launching itunes, the program freezes and gives me the following message:A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. The program then closes, even if I have not completed what I am doing. How do I resolve this problem?
That is what I thought. Cannot figure out how to turn it off, though.
However, when I talked to her over the phone, she is definitely using Firefox. I tried to access her Internet Explorer, but it has been deactivated, I believe by Firefox.
She primarily uses the Internet to communicate with her kids, grandkids, and great grandkids. Her e-mail account is with Yahoo Mail, and she uses Firefox to access it. Occasionally, she uses the web to look up information, and may have downloaded a virus.
Do you think there's something in Yahoo Mail that conflicts with Firefox? Is there some remnant of Internet Explorer that needs to be deactivated? Could she have a virus?
Any information would be gratefully appreciated. I live 7 hours away, and can only help her over the phone. I'm trying to develop a course of action that I can use with her. I know a little bit about Firefox, so need your expertise. -
When opening Itunes, after placing my ID and password, I'm getting a message that indicates "Itunes has stopped working. A problem caused the program to stop working. Windows will close the program and will notify you if a solution is available. But I never get a response. Can somebody help?
Same exact thing with me. And no help from apple. Just dropped nearly $600 and cannot get a decent working setup.
Apple's only suggestion was to uninstall iTunes and Quicktime, and re-install... of course (the I.T. Crowd tactic).
The crash happens only on iTunes store access. -
"Firefox has stopped working"
"A problem caused the program to stop working correctly. Please close the program."
I tried installing two ways; clean and upgrading from 6.0.2. I receive the same error message upon exit.I followed the troubleshooting guide for extensions and themes, and still have the issue.
I modify the package to redistribute with SCCM, and I like to modify Firefox manually. This process has worked fine until 7.0 or 7.0.1. I extract the files from firefox setup 7.0.1.exe, then I extract the files from omni.jar, so I can modify settings in firefox.js to remove updates, setting firefox as the default browser, etc.. I run setup.exe and include a setup.ini as part of my installation command line to remove icons.
I tried just extracting .exe, and the files from omin.jar but not modifying anything and left out the .ini file and it still fails to close properly.
Like I said the above process works fine on XP.
If I install 7.0.1 via the download .exe on Win7 Enterprise x64 it works fine. I'm still looking into it. -
I have run the "fix", I have removed and reinstalled, but my iTunes just stops about 1-2 minutes in and the "ITunes has stopped working" window appears. Any help as to a fix? Are there any other music programs out there that will burn discs if I can't fix this? Thanks....
Hey deaconfan,
If you haven't already, I would run through the troubleshooting steps in the following document:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Welcome to Apple Support Communities!
All the best,
Delgadoh -
Every time I TRY to start firefox 18-19 I get an error message : "Firefox has stopped working" - "close the program and check online for a solution" - or - "close the program" this happens TWICE every time I try to start firefox. Eventually after a random number of tries firefox will start normaly. I am useing firefox 19.0.2 now bit I belive it started when I upgraded to firefox 18 but am not sure, it might have been when I upgraded to firefox 19 ... but it has been happening for a very long time and I cannot find any helpfule solutions online.
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!
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