I accidentally bought elements for windows.. i have a mac, what do i do

i accidentally bought elements for windows.. i have a mac, what do i do

You need to contact Adobe Customer Service:
<http://helpx.adobe.com/contact.html>
Explain your situation and they will help you out.  What they normally do is check whether you have already installed and activated the product.  If it is not installed at all and/or activated, they deactivate the serial number and issue a new one and a download link for the MAC version.
Hope this helps.

Similar Messages

  • I misordered Photoshop Elements for Windows but have a Mac. I have a refund order number with refund waiting for return. How do i return a download?

    How do I return a download? I've been waiting for instructions for over a week now. I mistakenly ordered  for Windows but I'm using a Mac.

    You don't have to return it, just go here
    Order product | Platform, language swap

  • Wireless printer sharing- Verizon only has automated help-or any help- for windows. i have a mac.

    i have a new Brother 490CW which instructs me to "push the WiFi protected set up button" on the router. the Verizon supplied router Ultraline series only has on/off power button.  Verizon's help is abysmal.  The automated response sends me back the the help for windows.  can anyone tell me how to set up this printer as wireless?
    thanks.

    Pretty good directions here : http://www.brother-usa.com/support/wireless/Step1.​aspx?ProductID=MFC-490CW
    You'll find the SSID (ESSID) + WEP key on a sticker on the Verizon-supplied router.
    Kevin
    Verizon Telecom
    Fiber Solution Center
    Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

  • Hi, I have bought Photoshop and Premiere Elements for windows, but I now have a iMac and would like to deactivate on the PC and transfer the programs to the iMac. Is that possible even do I bought it for Windows?

    Hi, I have bought Photoshop and Premiere Elements for windows, but I now have a iMac and would like to deactivate on the PC and transfer the programs to the iMac. Is that possible even do I bought it for Windows?

    Normally an Elements purchase is good for both platforms.  You should only need to download and install the Mac versions of the programs and install and activate them using the serial number you have from the opriginal purchase.

  • I accidentally purchased Adobe Photoshop and Premiere Elements for Windows, but I need it for Mac. Please advise.

    I accidentally purchased Adobe Photoshop and Premiere Elements for Windows, but I need it for Mac. Please advise.

    Return, cancel, or exchange an Adobe order

  • Hello. I ve got a question. I accidentally bought membership but it doesnt have Adobe Muse that I need. What should I do? Can I extend my membership for the right one, or should I first get the money back. What kind of membership do I need to have Adobe M

    Hello. I ve got a question. I accidentally bought membership but it doesnt have Adobe Muse that I need. What should I do? Can I extend my membership for the right one, or should I first get the money back. What kind of membership do I need to have Adobe Muse software?

    Plans are listed at Creative Cloud pricing and membership plans | Adobe Creative Cloud
    The drop down at individual plans does show that you may subscribe to only Muse
    You probably need to cancel what you have... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • I've just bought elements for my mac. but now i have no idea which one to download!!! help!!!

    i've just bought elements for my mac. but now i have no idea which one to download!!! help!!!

    Unless you purchased from the App Store, try this link alternative link and validate with your 24 digit serial number - click here for PSE downloads

  • Photoshop 12 elements for windows and mac

    I bought photoshop 12 elements for windows, my birthday gift was a Macbook air. Can I work with photoshop in my mac???

    Thank you Barbara for your answer.
    The adobe does not recognize the serial number.
    I do not know what to do.
    If you have any other suggestion to help me, please let me know.
    Thanks again and regards
    Luz Marina
    2014-11-24 19:40 GMT+01:00 Barbara B. <[email protected]>:
        Photoshop 12 elements for windows and mac  created by Barbara B.
    <https://forums.adobe.com/people/Barbara+B.> in Photoshop Elements - View
    the full discussion <https://forums.adobe.com/message/6958435#6958435>

  • Editing iMovie files with Adobe Premiere Elements for Windows

    Hi,
    My 12 year old asked for Final Cut Pro for Christmas to edit movies he takes on his iPod touch and iPad. However, he has a Windows-based desktop. As I understand it, Final Cut Pro is not a Windows-based program. I thought we could get him Adobe Premiere Elements for Windows, but will he be able to manipulate his iMovie files easily? I have no idea what format the iMovie files are. Will he be able to download them to his Windows desktop, edit his movie, and then upload back to his Apple devices? Thanks!

    clue
    Bottom line: Making distinction between video editor project files and formats of exports.
    Details...
    The iPod touch and iPad typically offer video files H.264.mov or H.264.mp4 formats. This is not a Mac versus Windows matter because we are talking exports (.mov and .mp4) not project files from a video editing project.
    He should be able to take his iPod or iPad device videos and edit them in Premiere Elements. And, then he should be able to return them to his device(s).
    But, many of these devices record video with a variable frame rate (depending on the lighting conditions to a great extent). Premiere Elements (any version) can have problems with such video to the extend (a) out of sync audio (b) cannot import file at all. I have a iPod Touch 4th Generation and have no Premiere Elements importing/editing/exporting problems with my 1280 x 720 @ 30 progressive frames per second (H.264.mov) video from that iPod.
    Below is an excerpt of Premiere Elements 13 exports that might be of interest...
    Android Phones and Tablets (NEW)
    There are 7 presets in this new Android Phones and Tablets category. Each has Advanced Button and Share Work Area Bar Only opportunities. The names of the 7 Android Phones and Tablets presets are
    MP4 - 1080p 25
    MP4 - 1080p 29.97
    Android Tablet - 1280 x 800 25
    Android Tablet - 1280 x 800 29.97
    MP4 - 720p 23.976
    MP4 - 720p 25
    MP4 - 720p 29.97
    Apple iPod, iPad, iPhone
    In going from 12 to 13, there are now 8 presets instead of 16 for the Apple iPod, iPad, iPhone  category. Each preset has Advanced Button and Share Work Area Only opportunities. The names of the 5 presets are
    Apple TV, iPad, iPhone4 - 720p25
    Apple TV, iPad, iPhone4 - 720p29.97
    Apple TV, iPad, iPhone4 - 1080p25
    Apple TV, iPad, iPhone4 - 1080p29.97
    Apple iPad 2,3,4, Mini; iPhone 4S, 5, 5S; Apple TV 3 - 1080p 23.976 NEW
    Apple iPad 2,3,4, Mini; iPhone 4S, 5, 5S; Apple TV 3 - 1080p 25 NEW
    Apple iPad 2,3,4, Mini; iPhone 4S, 5, 5S; Apple TV 3 - 1080p 29.97 NEW
    Removed preset names are
    Apple iPhone, Apple iPod Widescreen Low Quality
    Apple iPhone, Apple iPod Widescreen Medium Quality
    Apple iPhone, Apple iPod Widescreen High Quality
    Apple iPhone, Apple iPod Standard Low Quality
    Apple iPhone, Apple iPod Standard Medium Quality
    Apple iPhone, Apple iPod Standard High Quality
    Apple iPad Widescreen Low Quality
    Apple iPad Widescreen Medium Quality
    Apple iPad Widescreen High Quality
    Apple iPad Standard Low Quality
    Apple iPad Standard Medium Quality
    Apple iPad Standard High Quality
    The ideal way would be to look at the tryout of Premiere Elements 13 before purchase. If not possible, then, if purchased from Adobe direct, there
    should be an opportunity for money back within 30 days of purchased. If purchased from an authorized reseller, then the refund/return would be according to the policy of the retailer.
    Please let us know if you are OK with the above information. If you need more information, please do not hesitate to ask. If clarification on anything that I have written is needed, please let me know.
    Thank you.
    ATR

  • I purchased Photoshop Elements for windows and need it on mac

    I purchased Photoshop Elements for Windows and need it for Mac.  Can I reverse this or is there a way to get the right product?

    I don't know if things have changed (I get the feeling they have as of late), but normally an Elements license can be applied to either platform, so you should be able to download the trial  version for the Mac and use the serial number to activate it.  If you have any problem you should be able to resolve it with customer spport thru chat.

  • I bought windows and have a Mac now what can I do?

    I bought windows and have a Mac now what can I do?

    Downloads are single platform, but if you have PSE13 you can swap it for a Mac version. If you have an earlier version. I'm sorry you are out of luck.
    If you need to buy again it's worth looking around on-line as there are often cheaper deals in January.

  • Ac. Have CS5 for Windows. Switched to Mac.  What do I need to do to get photoshop that will work on Mac?

    Have CS5 for Windows. Switched to Mac.  What do I need to do to get photoshop that will work on Mac?
    Thanks,
    Martin

    Contact Adobe sales or Adobe Customer Service.
    You would have to upgrade to CS6 for Mac as a "cross-grade" or platform swap.
    They will not allow you to simply swap for CS5 Mac, because CS5 is no longer sold or supported.
    You can either upgrade to CS6 Mac by way of platform swap for some $200, or you can join the Cash Cow subscription mode.

  • I am getting an error when resizing the Mac HD. I had a separate partition for Windows, but have deleted it and want to add the empty 50GB partition to my Mac HD.

    I am getting an error when resizing the Mac HD. I had a separate partition for Windows, but have deleted it and want to add the empty 50GB partition to my Mac HD.

    SparkchaserEd wrote:
    I am getting an error when resizing the Mac HD.
    What does this error say?

  • When I try to download the Itunes for windows, I have received always the same text box: Itunessetup.exe is not a win32 valid? what does it mean, please?

    When I try to download the Itunes for windows, I have received always the same text box: Itunessetup.exe is not a win32 valid? what does it mean, please? What can I do to solve it?

    In the course of your troubleshooting to date have you worked through the following document?
    iTunes: Windows reports that "iTunesSetup.exe is not a valid Win32 application"

  • I have license for photoshop CS5 extended for windows , I have switched to mac , can  I install the same license copy on mac ?

    I have license for photoshop CS5 extended for windows , I have switched to mac , can  I install the same license copy on mac ?

    Unfortunately, no. the CS programs are platform specific. You have three options. Upgrade to CS6 and request a platform swap, in which case you will give up the Windows serial number. Second, you could buy a second serial number for Mac outright. Third, you can buy the subscription to Photoshop CC, which can be used on both Windows and Macintosh..
    Benjamin

Maybe you are looking for