I already paid, but when I export a PDF to Excel I'm asked to pay again.

I already paid the application but when I intend to export a PDF to Excel is always to request payment. How do I solve this problem? Thank you.

Hi,
Thank you for your response.
I've discovered that the problem was related to using a different email address!
Good job.
Paulo Pereira
Send by GSM communication
No dia 20/08/2014, às 14:27, "Sara.Forsberg" <[email protected]> escreveu:
I already paid the application but when I intend to export a PDF to Excel is always to request payment. How do I solve this problem? Thank you.
created by Sara.Forsberg in Adobe ExportPDF - View the full discussion
Hi PPereira,
It can take a while for a subscription order to process fully. But once it does, you'll just need to sign in to use your subscription. You'll find the Sign In look in the upper-right corner of the ExportPDF window.
Please let us know how it goes.
Best,
Sara
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I just took a peek at your account. You have two Adobe Send subscriptions: one is expired and the other has been canceled. It looks like the one expired because your billing information may have changed. If you log in to your account at http://www.adobe.com, you can update your billing information.
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I already paid, but when I export a PDF to Excel I'm asked to pay again.

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