I am a new user and my Iphone sound stopped. The Verizon store could not fix it so a new Iphone has arrived.  What do I do to keep all the apps I have on the phone? Can I transition them somehow to my new Iphone or do I start all over?

I am a new Iphone user so I am going to sound very dumb. The sound in my phone stopped working for some unknown reason about a month in. Verizon could not fix so a new phone was sent. I sit here with my current soundless Iphone and the new one. The guy at Verizon moved my contacts over but what can I do to get all the apps I downloaded to be on my new Iphone before I send the current one back? He said something about downloading something on the my PC (not a mac) and then restoring from the PC to the new phone.  Where do I start getting the stuff downloaded from my current soundless phone to the PC?

iTunes: About iOS backups - Support - Apple

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