I am being charged for mouse maze games that were supposed to be free, why an i getting billed? see below

Billed To:
KATHY ARENA
USA
Order Total: $50.70
Billed To: Visa
Item
Seller
Type
Unit Price
Mouse Maze Free Game - by Top Free Games - Best Apps, Dog
Report a Problem
Top Free Games
In-App Purchase
$6.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Two Freezing Potions
Report a Problem
Top Free Games
In-App Purchase
$0.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Five Nuclear Potions
Report a Problem
Top Free Games
In-App Purchase
$5.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Five Super Potions
Report a Problem
Top Free Games
In-App Purchase
$2.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Twenty Super Potions
Report a Problem
Top Free Games
In-App Purchase
$9.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Twenty Nuclear Potions
Report a Problem
Top Free Games
In-App Purchase
$19.99
Subtotal:
$46.94
Tax:
$3.76
Order Total:
$50.70
Please retain for your records.
Please See Below For Terms And Conditions Pertaining To This Order.
Apple Inc.
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/store/
<Personal Information Edited by Host>

You are getting charged for "In-App" purchases. And yes, those trinkets you purchase within the game are with real $$$$$
Stedman

Similar Messages

I am being charged for mouse maze games that were supposed to be free, why am i getting billed for original free games? see below.

Item
Seller
Type
Unit Price
Mouse Maze Free Game - by Top Free Games - Best Apps, Dog
Report a Problem
Top Free Games
In-App Purchase
$6.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Two Freezing Potions
Report a Problem
Top Free Games
In-App Purchase
$0.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Five Nuclear Potions
Report a Problem
Top Free Games
In-App Purchase
$5.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Five Super Potions
Report a Problem
Top Free Games
In-App Purchase
$2.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Twenty Super Potions
Report a Problem
Top Free Games
In-App Purchase
$9.99
Mouse Maze Free Game - by Top Free Games - Best Apps, Twenty Nuclear Potions
Report a Problem
Top Free Games
In-App Purchase
$19.99
Subtotal:
$46.94
Tax:
$3.76
Order Total:
$50.70
Please retain for your records.
Please See Below For Terms And Conditions Pertaining To This Order.
Apple Inc.
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/store/

See your previous post of the same title.

I am a customer Verizon customer of over ten years...I am notgettingany assistance from the customer service department. Since September I am being charged for a Samsung phone that I returned based on the process that verizon has set.return the defective

turn my phone to send Verizon wireless and those instead of the stuff found. I'm not in charge $600 for the for the phone. I'll talk to multiple customer service reps and nothing has really been done about anything other then we'll keep looking or so for stretching it out. since September I've been dealing with thison a month-to-month basis they cut my services they reinstate me and tell me that they're going to knock off the reconnection charge as I have four lines. Unfortunately my main reason for this phone is my work emails which I need to do because I do work and to contact my mother who is 85 years old and I'm the sole caregiver. I don't know what else to do. I have spoken to a supervisor by the name of William or Will oats in that he said he was going to look into it and was going to help me out. Never heard from him again- just original email to quiet me down. I've been sending him emails just about every day trying to make sure that I get my message across. Seems like Verizon Wireless really doesn't care about the long-term customers. Looking forward to hearing from someone that can help me with my plight.process is faulty for returns. You don't accept them in the stores because as one customer service rep stated you can't get your own employees to send the devices back. Now the responsibilities is on the customer the paying customer the one that keeps you alive. And it's not fair that I there's no way I can prove that I put it in the mailbox. So what are my next stepswhat is it that I need to do to clear up this charge of $600. It's about economy as $600 to me at this very point it's a lot of money. I've been your customer for 10 years I've got four lines I've given will my mothers telephone number home number..number but now she's got to sit by the phone to make sure that she picks up all the calls. And nobody can hear what I have to sayand nobody has been able throughout all these months and check your notes check your notes to see how many times I've called how many time you cut my services how many times you reinstated me and how many times that I spent an hour and a half to two hours on the phone going through this process. I think the stress level is to know thqt I did exactly what you asked...I am now paying the price for your faulty process I'm all I'm asking is review my account tell me what I did wrong I follow your procedure so I don't understand....to top it off...my wife hasa per diem job...and she too is affected by loosing out on work leads...
as you can see, the cel is no longer a commodity. It's a way of life.
PLease se call me at -----just remembered....I don't have a service line.

I have a similar problem with my fathers service, it wasns't $600 but what is rightfully your money, you deserve it back, I wrote this complaint on the Consumer Affairs website:
In August 2014, my son went to Target to get a new cell phone and was told his Unlimited Data would still be on his plan (he shared a line on his grandfathers account). Well it turned out that Target messed it up and my son immediately called Verizon to get it taken care of but they were not able to do anything about the lost unlimited data but the customer service rep did try to find the best offer for him. In the mean time Verizon was suppose to send him a new cell phone, they never sent it and he was without a phone so he took his business to another cell provider. Verizon DID charge him for the new service that they had spoke about. So when the new bill (Sept) came, the service he never used was on the bill and when we called to inquire about it we spoke to a Judy and told us we would be receiving a credit of the amount that was paid. Well, we got the next months bill (Oct) and still no credit, so called them again and spoke to a Nadine ** . She looked into the account and saw the amount that was paid and said she would submit it again for a credit and she would get back to me in 2 days, no call back.
The next bill (Nov) came and no credit again, call again but didn't get the girls name and she put me on hold to look over the previous conversations. She said she sees in the records about the credit and said it takes a while to get it thru the supervisor authorization and she would put it in as a "rush priority". On Dec. 5th my dad's cell was turned off, so I call yet again to Verizon, and explain the whole story to them again. This girl explained to me that the request was not put in correctly and that she would submit it right this time, they even turned the cell back on for him.
So here we are today, Dec. 30, 2014, I get the bill...NO CREDIT, call up and get a gentleman in billing, explain this whole thing again and he transferred me over to customer service where I spoke to a Jordan and yet again told him the story. By this time I was fuming, 3 almost 4 months of calling for this credit and he looks into the account and tells me there is nothing that states there is a credit so all the other customer service reps see it but now it is gone. He said he can only issue me a $25 credit to the bill, not even close to what the bill was that I paid. At this point I wanted to speak to a Supervisor and even that was a problem.
He did call me back after my phone died. He put me on hold again to speak to a supervisor himself and said that he can only offer me $100 credit for all my troubles for the past few months. I took the $100 credit because Jordan said if I spoke to the supervisor, the $100 credit might not be an offer anymore so it was either take it or leave it. Now where I stand, they get away with NOT giving the credit due to customers. I am done with Verizon.
today being March 12, 2015, he FINALLY got the said $100 credit...but because of their delay, he service was shut off and I refuse to pay the reconnection fee due to their neglect of a customer of over ten years. My father's service will NO longer be with a place that has NO VALUE in customer service....Verizon robs their customers anyway they can.

HT3702 charged for an app and it was suppose to be free

How to contact itunes i was charged for an app that was suppose to be free and i want my money back.

Did you make an in-app purchase in the app, or did you add or change the credit card details on your account when downloading the app ? If you changed your card details then you will probably have received a temporary store holding charge to check that the card is valid and active as described on the page that you posted from, which should disappear within a few days or so.

HT3702 I have a charge on my account for gps telenav and it's suppose to be free, why do I have acharge on my account? Please remove not authorized

I have a charge on my account $2.99 for gps telenav. I thought it was free and do not have app.can u please credit my account??

The people reading and responding here are just other Apple products users like you.
Many apps are free to download but once you start using features there is a charge for other services such as maps. Did you read the fine print?
iTunes Store: About In-App Purchases - http://support.apple.com/kb/ht4009
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html - Apple states all sales are final, but you can ask.

I have unknown charges on my account. How can I tell what I am being charged for?

I would like to know how to tell what I am being charged for. I have two .99 charges on my bank account and I am unsure as to what they are for. One in particular is from today and I have not purchased anything. I did do some app updates. Am I being charged for updating a purchased app?
I would like to know how to get the specific information of purchases that are appearing on my bank statement. I have tried searching for the reference number from my statement but did not find anything.
Thank you!

It could be:
iTunes Store & Mac App Store: About credit-card authorization holds
You could contact itunes support and ask. Click Support at the top if this page, then click the link under Contact Us

HT1727 I am being charged for a movie that never downloaded to my computer, how do i get credit?

I am being charged for a movie rental that did not download, how do I get credit?

https://expresslane.apple.com/GetproductgroupList.action
First select the blue iTunes in the middle.
On the right, iTunes Store.
Continue
On the left, Purchases, Billing and Redemption
Apple ID account billing
'Charged for a movie I did not rent.' Can go in the 'Tell us more'.
Select your country.
Continue
Next page, should have contact options on the bottom.
Email is the option that's always available.
Sometimes you'll get 'Schedule a call'.
Or sometimes, 'Chat Now'.

HT201359 I think I'm being a bit thick here, but why is my visa charged for apps in games if I have money left on an iTunes gift card?

I want to know pease, why my visa is being charged for in game purchases,even though I have plenty of money left on an iTunes / apps gift card?

For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices.
That all works.
It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now. They are all synced, and all was working just fine.
I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
Thanks for listening,
Melissa

I'm being charged for an extre moves in a game that I don't even have on my phone how can i get refunded?

I'm being charged for an extre moves in a game that I don't even have on my phone how can i get refunded?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT3702 Im being charged £5.99 everytime i use itunes for an in-game purchase? I want to know why and if it is refundable?

Im being charged each time i use itunes to purchase through a game i play. Ive read about the 1 usd charge to check and see if there is enough funds in my account and granted ive tried before with no funds in it. This seems a little excessive for a holding charge and it hasnt been refunded either! Any help would be appreciated thanks in advance

I'm not sure what what you are asking - are the items that you are buying in the game listed as being £5.99, are you being overcharged for them, or you being charged for the items plus an additional £5.99 ?
The $1 (or approximate local equivalent) holding charge when you change your card details should be refuned within a few days or so, depending upon the bank. If holding charges when you change your card details aren't being refunded then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I am being charged for games I am not buying

Why am i being charged for games i did not buy?

Are the games on your iPad or in your iTunes library on your computer?
If so, the games didn't download all by themselves.

Am I being charged for international texting?

So I am doing a masters program in Ireland, so I'm international. Everyone that I talk to back home has an iphone just like I do, and I have a question that I cannot find an answer to.
Since I'm in Ireland, I don't want to have a huge phone bill every month, so I have all forms of roaming off (voice, data, and international CDMA). I also have Cellular data off, as well as MMS and SMS messages.
I've checked under the current data usage period, and current period roaming, and the data usage is 0 . When my friend back home texts me, he says that they are sending to me as regular texts. He receives mine as regular texts as well unless I'm in a wifi area, then we are both send and receive them as Imessages.
My questions is that even with all roaming turned off, cellular, ect, I'm still able to send and receive text messages while I'm NOT in a wifi area. This only works for my friends and family that have Iphones, so I'm assuming that it means I'm okay to text them while I'm not connected to wifi?
one thing to mention, that since I'm in Ireland, my service provider at the top left of the screen no longer says AT&T. It says "Vodaphone IE" and sometimes changes to other names like Meteor, O2, and a couple others. My plan is still through AT&T, so i'm not sure why it changes over to those. Maybe that's why I'm able to send texts?
I just don't want to rack up a huge phone bill, not knowing I was accumulating international charges. Because if everything is turned off except for Imessage, and the data under cellular in settings isn't going up, then theoretically I'm not using data right? or that it should be free? I've been here about a month, and my mom pays the bill. She hasn't called to say that the phone bill was extremely large, but I don't wan't to text if there's some kind of risk. That being said, I would really appreciate some help with the above scenario that I just described, because this has me clueless.

If the messages you receive are coming in as green, then they're coming in as text messages. If you can, check your voice, data and text usage on AT&T's website - that will tell you for sure if you're being charged for anything.
~Lyssa

Why am I being charged for data when connected to wifi AND not using my phone?!

WHY am I being charged for data that I'm not using? At times when I'm asleep AND my phone is connected to wifi?! This happens at really specific, alternating times like 9:54 pm every day, or 12:01 am, 6:01 am and then 12:01pm and 6:01pm. When I called I was told "maybe your wifi at home is disconnecting" or "maybe your phone is connecting to atnt or sprint". It's not possible that my phone is disconnecting from wifi every six hours on the dot and, at that exact time, I'm always using data. I find it hard to believe that I live in a HUGE city and my phone magically connects to other networks and I NEVER notice this. Verizon is full of LIARS (and maybe’s) and I'm not convinced that these data charges are a coincidence. I was told to turn off my cellular data to see if the problem resolves itself. Why should I alter my daily life when Verizon is clearly the one with the issue? I hope there's a class action lawsuit because Verizon is trying to get over on everyone! I need answers!

Hello NotHappy101,
I think it's quite odd that your data usage is at very specific times. We can certainly take a closer look. Please reply to my Direct Message, so we can get some additional details.
Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

HT201272 I have multiple devices on one account. I am being charged for something I already paid for

I am being charged for something I already paid for and want to know how to stop this insanity. How do I cantact apple and get the chages reversed. How do i get the inapp purchase that I already paid for into my new iPad.
Thx

You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
But not all in-app purchases can be re-downloaded for free or transferred to a different device : http://support.apple.com/kb/HT4009

TS4268 I am being charged for international msgs which i haven't sent to a number of the UK.i tried to activate my iMessage and FaceTime using wifi but then it didn't connect. all settings have been turned off but my acc. is being charged.what to do?

I am being charged for international msgs which i haven't sent to a number of the UK.i tried to activate my iMessage and FaceTime using wifi but then it didn't connect. all settings have been turned off in my phone! i also have reset my phone with all the settings. but when i contacted my carrier, he said that the balance deduction is because of the international messages i have sent, but i have sent NONE! every time i switch on my phone, balance gets deducted. imessage and facetime are all disabled! but then the problem started since yesterday when i tried to activate them but had disabled them all at the next moment! but the charges are still being applicable for some international messages as per my mobile carrier. what to do? is there some problem with my phone or carrier?

I am being charged for international msgs which i haven't sent to a number of the UK.i tried to activate my iMessage and FaceTime using wifi but then it didn't connect. all settings have been turned off in my phone! i also have reset my phone with all the settings. but when i contacted my carrier, he said that the balance deduction is because of the international messages i have sent, but i have sent NONE! every time i switch on my phone, balance gets deducted. imessage and facetime are all disabled! but then the problem started since yesterday when i tried to activate them but had disabled them all at the next moment! but the charges are still being applicable for some international messages as per my mobile carrier. what to do? is there some problem with my phone or carrier?

I am being charged for mouse maze games that were supposed to be free, why an i getting billed? see below

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