I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download,

I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download, but to no avail.

uninstall anything cc that's already installed, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and the reinstall, Adobe: Creative, marketing, and document management solutions

Similar Messages

  • Is there any way the Creative Cloud desktop app can indicate which Market items have already been downloaded?

    Hi, I'm not sure whether this is a general issue with the Creative Cloud desktop app, or something is going wrong with my installation, but I receive seem to receive no indication that I have already downloaded an item when I open CC --> Assets --> Market. Looking in my Libraries, I now find some items I've downloaded up to 4 times. Is there some indication I am missing? Is my installation of CC desktop messed up? Or should I suggest that there should be some indication of whether an item has been downloaded or not on that Market page in the app? Even when I go specifically to downloaded items, none of those items has the cloud with the arrow icon grayed out. The only time that icon grays out is when I download the item and keep that page/window open to download other items. As soon as that page/window is closed, the next time I open it, all icons are no longer grayed out, so I no longer have a clue as to what I downloaded unless I open my libraries in my browser. Seems a bit primitive.

    Hi Elba, Thank you for your time and effort in researching this. Unfortunately, the above method you describe is more than a little awkward. When one shows the Downloaded window, as you illustrate, that greys out all the individual categories. So, if I were looking for brushes, I'd have to check if I already had it by going to the downloaded window, then navigate back to brushes by first going to Featured or Recent, and then to Brushes, (even All Categories is not clickable, though it looks active). I'd also need to have a very, very good memory, or be going back and forth very often, with how close some brushes appear, and how similar their names are.
    Instead, in a browser window, I go to my library from my adobe.com page, so I can see what brushes I have while the window where I can download brushes is open:
    However, this still seems awkward to me. Adobe could grey out the icons to indicate they had already been downloaded, while still allowing them to be clickable and downloadable. I guess more code would be needed. I see examples of this every day in both Apple's app store, and Google's play store. For that matter, even the Adobe CC desktop app itself informs me of what Desktop Apps I have installed on each computer, and even whether they need to be updated. I guess, though, the situation for all of those is a bit different, not being quite so cloud-based.

  • I get a download error on the creative cloud desktop app.  When I click reload applications it remains the same.  How can I get this message to be removed?

    I get a download error on the creative cloud desktop app.  When I click reload applications it remains the same.  How can I get this message to be removed?

    Hi Bericala,
    Same issue has been discussed in the below mentioned link.
    1) Creative Cloud "Download Error" message
    2) Creative Cloud - Download error - stubborn error
    Let me know if it helps.
    P.S - If this or any other response helps answer your question, please take a moment to mark the response as helpful or correct to make it easier for future users to find the solution to the same issue
    Thanks,
    Eshant Jindal

  • The Creative Cloud Desktop App won't download

    I have the Adobe Application Manager which is where I 'installed' my programs (only Illustrator and Photoshop) at this stage. I want the 'creative cloud desktop app' as I need to access fonts to use in Illustrator. When I click on the link where I download it, it just takes me to the Application Manager again. Is creative cloud meant to be one of the apps in the application manager? Have tried to troubleshoot but cannot figure it out

    Donnacally123 for information on how to open Illustrator CC after it is installed please see Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html.
    If you have any additional questions regarding the installation process then please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • Why is it so hard to find the download link for the Creative Cloud desktop app?

    So - I have a subscription and I needed to move the location where the files were on my computer. The easiest path is to uninstall and reinstall. So I used the Adobe uninstaller tool (which, even though I told it to uninstall everything, does not uninstall everything). Then I rebooted. All Adobe CS creative cloud desktop apps are gone. I log into my Adobe account online, and the only thing I can find are downloads for downloading "trials" of the adobe apps - this is whilst being logged in. And to download the trial it starts to ask me questions about how I will use it etc. so I didn't bother.
    When I go to the page that has what ostensibly looks like it will lead to the Adobe creative suite downloader/desktop tool, it takes me to the list of ALL adobe desktop app "trials".
    I finally found it by hunting around in the help screens and Google for five minutes, but it's still obnoxious that there is no link to directly download the Creative Cloud desktop app here, which is where it sends you:
    http://www.adobe.com/creativecloud/catalog/desktop.html
    Instead all you see are a bunch of "Trial versions", even though these are included with the adobe creative cloud subscription.
    So I don't really have a question, more of a rant at the stupidity of the way this is set up. When I'm logged in, I should be able to access the downloads, or at least the tool that lets me download the downloads, without spending time hunting around for it. It's ridiculous that it's not set up that way currently.

    Same with me here is the link I found and used
    https://creative.adobe.com/products/download/creative-cloud?version=2.0

  • I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it sti

    Hi
    I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it still has the same problem.
    Cheers
    Rachel

    Hi Rachel,
    You can follow the article: App doesn't open | Progress wheel spins continually to get your issue fixed.
    Let us know if the issue still persists or not.
    Regards,
    Ratandeep Arora

  • I downloaded Premiere through the creative cloud desktop app but i can´t open or find premiere on my computer

    I downloaded Premiere through the creative cloud desktop app but i can´t open or find premiere on my computer

    if mac, check your applications>adobe>premiere pro folder.
    if win, check you program files>adobe>premiere pro directory.

  • Why is the Creative Cloud desktop app not seeing that Photoshop CC is already installed?

    I have Photoshop CC 32bit and 64bit installed on a W7 64bit, 3770, 32Gb ram etc system.  No operating problems with Photoshop CC at all.  But I have just used the Creative Cloud desktop app (I'm not sure if "app" is the right term - it looks like a CC "Manager") - red icon - to update Photoshop CC.  No problems with this.  But curiously, where Photoshop CC is listed in all the available CC programs, its status is shown as "install".  It is already installed.
    Grateful for any explanation.  I'm not losing sleep over it, just curious.  Thanks.

    Make sure that your Language settings are the same between the apps and the Application Manager.  i.e.  Both English North American or English International.  (I had the same problem, and that fixed it.)

  • Anyone have constant freezes when the Creative Cloud Desktop App is running?

    Having a rather odd issue.  I'm on CC 2014 latest versions. Mac OSX 10.9.5.  Mac Pro 5,1 (12 core x 2.93, 32GB RAM, Nvidia GTX 680).
    Having total system freezes (no error messages or kernel panic) when the Creative Cloud Desktop App Manager is running on a wired Ethernet Internet connection.  Strangely, I get  no freezes if I use wifi for my internet connection.  If quit the desktop app, the freezing stops, as well.  It's definitely locking up due to contacting Adobes servers in the background,
    I did notice lots of errors by the Creative Cloud Application manager in the console, but apparently they are benign when using wifi.  I'm guessing there is some kind of network conflict at play here, but I have no idea what Creative Cloud is doing in the background when contacting Adobes servers repeatedly.
    Anyone else seeing anything like this?
    Using wifi is an okay workaround, but I'd rather be on gigabit Ethernet.

    Hi Elba, Thank you for your time and effort in researching this. Unfortunately, the above method you describe is more than a little awkward. When one shows the Downloaded window, as you illustrate, that greys out all the individual categories. So, if I were looking for brushes, I'd have to check if I already had it by going to the downloaded window, then navigate back to brushes by first going to Featured or Recent, and then to Brushes, (even All Categories is not clickable, though it looks active). I'd also need to have a very, very good memory, or be going back and forth very often, with how close some brushes appear, and how similar their names are.
    Instead, in a browser window, I go to my library from my adobe.com page, so I can see what brushes I have while the window where I can download brushes is open:
    However, this still seems awkward to me. Adobe could grey out the icons to indicate they had already been downloaded, while still allowing them to be clickable and downloadable. I guess more code would be needed. I see examples of this every day in both Apple's app store, and Google's play store. For that matter, even the Adobe CC desktop app itself informs me of what Desktop Apps I have installed on each computer, and even whether they need to be updated. I guess, though, the situation for all of those is a bit different, not being quite so cloud-based.

  • How can I tell the Creative Cloud Desktop app that an app no longer exists?

    I have installed Muse via the Creative Cloud Desktop app, tried it, didn’t like it AND deinstalled it. (Or so I thought.) However, the Desktop app still shows Muse CC as “up to date”, and lists Muse CC 2014 in “New versions available for installed apps”. How can I get rid of these, when I can’t even find a trace of either one on my Mac (including the deinstaller folder in Utilities)?

    Thanks, here are my (mixed) results
    Creative Cloud Help | Install, update, or uninstall apps tells me to open /Utilities/Adobe Installers, which doesn’t show a Muse deinstaller, as mentioned above.
    CC desktop lists applications as "Up to Date" when not installed lists 4 possible ways:
    just the same: use the uninstaller in /Utilities/Adobe Installers, which isn’t there, so obviously useless.
    delete opm.db in ~/Library/Application Support/Adobe/OOBE. This one was new to me, but didn’t help.
    Install the latest version of the desktop app. I already had this, but I re-downloaded and re-installed it anyway. No difference.
    Uninstall EVERYTHING as described in solution 1 and use the CS/CC CleanerTool. And NOW finally it gets interesting!
    Actually I first thought this was bad joke, but it turned out I didn’t even have to uninstall anything else! I just downloaded the CleanerTool (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6), launched it, selected Muse and got prompted if I wanted to try a regular uninstall first. Ok, if that’s still an option, why not? So the CleanerTool launched an application manager that was finally able to uninstall Muse, while leaving everything else in place. Thumbs up!
    So until Adobe integrates a proper uninstaller into their CC desktop app, I recommend the CleanerTool!

  • My installation is complete but the Creative Cloud desktop app is not launching..

    My installation is complete but the Creative Cloud desktop app is not launching so I can't move forward

    Rachaele40456162 do you receive any specific error messages?  What operating system are you using?

  • Creative Cloud Desktop App Crash on Mac

    Over the past several weeks, I've been experiencing major crashes across my CC Applications. I've traced it back to a crash of the Creative Cloud Desktop App - apparently if this crashes, none of my CC apps can be loaded.
    Whenever it happens, I try restarting to no avail and then end up having to use the CC Cleaner Tool and re-install the Desktop App. Having done this multiple times now, I'm starting to get annoyed at the lost productivity. Is there something I can do to fix this, or is the CC Desktop app just buggy?
    I don't know if I can run everything if I just uninstall it, but I like the centralized updating feature, so I would prefer to keep it.
    Any help appreciated.
    Info:
    Current Version of CC - all apps up to date (mostly using AE and PP)
    Mac Pro Tower, Mid 2010
    2x2.4ghz Quad Xeon
    ATI Radeon HD 5770
    14GB 1066 DDR3
    OS X 10.7.5

    Thanks for this.  In the Cleaner App, I only saw Application Manager for OS 10.6 (other than my installed CC apps).  I cleaned this one only.  However after restarting, athough the cleaner said the uninstall was successful, I could not find any log file for the Cleaner App.  I still reinstalled the CC Desktop App, but with the same results.
    Do I need to uninstall ALL the CC apps?
    Thanks again.

  • I have downloaded the creative cloud desktop app, but the app tab says 'download error', download creative cloud. HOW CAN I FIX THIS

    I am using a mac
    I want to sign up for a subscription to adobe cc. I have recently used fully used my 30 day trial, and when I decided to purchase it, my creative cloud desktop app wouldn't let me. It kept saying I had no internet connection (I tried a few different internet connections to be sure it wasn't my internet). I then uninstalled the creative cloud, as well as all the products. For a while I kept getting error 201, and 207 when I tried downloading the cc app again.
    I have now used a mac cleaner to fully remove adobe. When I tried to download it again, it downloaded fully. But when I click on the apps tab, it says 'Download Error'.
    Please help!!!! I need to complete a school assignment

    Brittney2_lee from your post it sounds like you are receiving a variety of download errors.  You can find details on how to diagnose and resolve download errors at Error downloading and installing Creative Cloud application.  You are welcome to update this discussion if you have any questions regarding the steps listed within the document.

  • Why won't the Creative Cloud Desktop App Work??

    I have been trying for 2 weeks to get Creative Cloud to update to the CC versions from CS6 versions.  I've tried all the different methods I've found on the Forums.  Deleted the OOBE directory, tried to download directly from the Download page.  Nothing works!  the CCDesktop app is just a blank page - i've deleted and reinstalled the app at least 15 times - still a blank window for the CC Desktop app.  Does anyone have a workable solution?  I am running a 2011 iMac 27' 3.1 GHZ i5 core with OS 10.9.1
    Jim

    I'm having the same really frustrating issue. Did the link below help you at all? It did nothing for me. This problem with the creative cloud desktop being blank happened as soon as I installed the latest update for it. Ever since then, it's been blank, and thus, worthless to me.

  • How can I get the Creative Cloud Desktop app To work on Windows Vista?

    Currently My CC Desktop app is a greyed out icon.
    It has been on and off for months now.
    I have called technical support several times and been directed to
    1) Uninstall it
    2) Run the cleaner
    3) Turn AV Software off
    4) Delet my prefrences
    5) Delet Hosts file in Windows 32 folder
    6) Restart, Restart,
    7) Use a diffent User account. etc.
    The apps work= PS, INDD, AE, PROJ, AI, DW, Fla, etc.
    But the Creative Cloud Destop app does not. I have to use the web browser to upload or sync any files.
    Anyone have any other ideas I welcome them.
    My specs,
    Running windows vista, on a very good HP machine.
    I have been a loyal Adobe Customer, For more than 15 years.
    I have been an Adobe Certified Expert for 3 years or more.
    I work professionaly with this software as a teacher. I have taught this software to college grads. and now to highschool students.
    Ususally Adobe is one of the best companies to deal? Please stop farming your support calls to other countries, The connections are poor, and the support is terrible and it is damaging your reputation.

    Hi D2xS-Shooter,
    I am afraid Creative Cloud desktop app is not compatible with Windows Vista. If you run into problems there are very limited resources from Adobe to assist.
    Creative Cloud is a collection of apps with various different tech specs
    http://www.adobe.com/uk/products/creativecloud/tech-specs.html
    Thanks!
    Eshant

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