I am facing issue when opening flash files in Flash CC. (Error : - .fla was created with a later version of Adobe Flash Professional CC and might contain new features not supported in this version of Flash professional.)

I am facing issue when opening flash files in Flash CC. (Error : - .fla was created with a later version of Adobe Flash Professional CC and might contain new features not supported in this version of Flash professional.)

fyfesa1970 wrote:
Ask a simple question and get a simple answer...see below...hilarious:
All representatives are actively assisting other customers. Your estimated wait time is 0 minute(s) and 1 second(s) or longer. Thank you for your patience.
We all can learn from this. Whenever you get stuck in a customer-service situation that goes nowhere, as soon as you become aware of the futility, get the name and employee ID of the person, then say, "I don't mean to be rude, I think we're both wasting our time. Perhaps you weren't trained for this issue, or perhaps your system isn't displaying the correct information. It doesn't matter, because I'm not getting proper customer support this way. Please ESCALATE this to your highest-level manager IMMEDIATELY. If that person isn't availabe, ESCALATE me to that person's highest-level manager. If you haven't been given the proper training, you can use this to inform your manager that you need the training. Thanks for trying to help. I appreciate it. I have copied and saved this chat session. NOW PLEASE ESCALATE THIS CASE AS I HAVE REQUESTED ABOVE. I'm waiting now... "
The point is that you're a customer, and the company needs customers, so the individual who's failing to deliver good service needs to be identified so they can be properly trained, and so that problems in the system can also be identified, but more important is that you get the service you're entitled to.
If you search the forum for similar questions, you'll see the kind of information that the volunteer users like yourself on the forum need to know about your system and files involved, so they can help you better.
Good luck.
HTH
Regards,
Peter
Peter Gold
KnowHow ProServices

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