I am getting an error message Error platform version 1.9.2.8 is not compatable with minVersion = 1.9.2.10 max Version =1.9.2.10 and on your update screen there is no where to say download
i can not get firefox to load. I am getting an error message.
Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer. Don't remove personal data when uninstalling.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can skip the step to create a new profile, that is not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
Similar Messages
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I downloaded and installed update 3.6.15 when I try to launch firefox I get a XULRunner error
Platform Version '1.9.2.15 is not compatible with minVersion >= '1.9.2.13' maxVersion <='1.9.2.13'
How can I fix this?# Delete the files and folders in the Firefox installation directory, default location is C:\Program Files\Mozilla Firefox\
# Re-install Firefox
This method will not remove your Firefox user data such as bookmarks and passwords, those are stored elsewhere in your profile folder, and will be used when you re-install Firefox. -
Firfox requested to update previous version to new version of which i allowed. After installation complete i tried to connect to the internet and was denied with a following error window appearing. As explained above i shall explain again as shown in the error window.
XULRunner
Error: Platform version " is not compatible with
minVersion >= 1.9.2.16
maxVersion<= 1.9.2.16
This will not allow me to connect to the internet as i would like to continue to.
Please restore if possible my previous toolbar and able for me to connect to the internet.
Thank you.This issue can happen when the updater wasn't able to update all files in the Firefox program folder.
Do a clean (re-)install:
* Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0: http://www.mozilla.com/firefox/all.html
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data if you uninstall the current version.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox. -
While I was using mozilla at night it said connection lost and I was unable to log back on. I had to rest my modem and router to get a connection. This morning I got an error message and mozilla won't open. Do I remove firefox from my computer and reload? or what.?
Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can skip the step to create a new profile, that is not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
FF won't open. It was working fine until yesterday then had this error today. No matter what I do it won't open...
Do a clean reinstall:
* Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data when uninstalling.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You do not need to create a new profile, that is not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox. -
Error: Platform version 1.9.2.4 is not compatibale with minVersion >=1.9.2.6 maxVersion =1.9.2.6 maxVersion
Eric, this can happen after a failed update that partially changed your Firefox install directory.
Try a clean reinstall:
1. Download the Firefox installer from [http://mozilla.com Mozilla.com] and save it to your desktop or other location.
2. Make sure that Firefox is closed completely
3. Delete the Firefox installation directory (On Windows, this is typically the C:\Program Files\Mozilla Firefox folder that contains "firefox.exe" and other Firefox program files and folders).
4. Reinstall Firefox by running the installer you downloaded previously.
Your personal settings, including bookmarks and history, will not be lost.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
I get an error message. Error: Platform version '1.9.2.6' is not compatible with minVersion>= 1.9.2.8 maxVersion
You did delete the "C:\Program Files\Mozilla Firefox\" directory?
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
See also http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
You can skip the step to create a new profile, that is not necessary for this issue. -
After the most recent FF update, FF 3.6.6 will not load, citing the error message: "XULRunner / Error: Platform version '1.9.2.3' is not compatible with minVersion>=1.9.2.6 / maxVersion". Tried updating XULRunner with no luck. Downloaded fresh copy and installed. Still no luck.
== This happened ==
Every time Firefox opened
== FF updated to 3.6.6 ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.4; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can skip the step to create a new profile, that is not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
I downloaded a Firefox notice and now I get Error:Platform version 1.9.2.3 is not compatible with MinVersion>=1.9.2.4 MaxVersion
Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can skip the step to create a new profile, that is not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
tried to create new profile using Terminal but error message. cannot open in safe mode, instructions are only for windows All my bookmarks are in firefox
I had already tried a reinstall before, but thanks for the suggestion. Starting FF in Safe mode did not help either.
XULRunner is specific to FF. Mostly found discussion about using the code in web pages when I used Google before posting.
When FF went from version 3.6.14 to version 3.6.15 this issue started. Please note the Error message and the version info I just mentioned.
'''"Platform version '1.9.2.15' is not compatible with minVersion > =1.9.2.14 maxVersion < = 1.9.2.14"'''
'''The Platform was revved up from 1.9.2.14 to1.9.2.15'''
I could not find information on: minVersion or maxVersion much less how to change them in XULRunner.
'''''It is definitely a Mozilla FF issue'''''.
Avast sandbox is up to date and works just fine with everything else. More importantly it worked just before the update was installed.
The only reason I bothered with the update is because Mozilla touted it as a security issue and there was NO mention of any known issues with sandbox software. -
Before FireFox was updated to ver 3.6.15, FF would open in Avast sandbox with no issue. Since the update to FF I can only open FF outside of Avast sandbox. Avast version 6.0.1000
I turned off all Add-ons and still No Joy!
Windows 7 Pro 64 bit; I7-950 CPU, fresh reboot does not fix this issue.
Just populated : Troubleshooting InformationI had already tried a reinstall before, but thanks for the suggestion. Starting FF in Safe mode did not help either.
XULRunner is specific to FF. Mostly found discussion about using the code in web pages when I used Google before posting.
When FF went from version 3.6.14 to version 3.6.15 this issue started. Please note the Error message and the version info I just mentioned.
'''"Platform version '1.9.2.15' is not compatible with minVersion > =1.9.2.14 maxVersion < = 1.9.2.14"'''
'''The Platform was revved up from 1.9.2.14 to1.9.2.15'''
I could not find information on: minVersion or maxVersion much less how to change them in XULRunner.
'''''It is definitely a Mozilla FF issue'''''.
Avast sandbox is up to date and works just fine with everything else. More importantly it worked just before the update was installed.
The only reason I bothered with the update is because Mozilla touted it as a security issue and there was NO mention of any known issues with sandbox software. -
Updated from Firefox version 3.5.7 and it won't run. I get this error - it say's XULRunner Error: Platform version '1.9.2.3' is not compatible with Minversion>= 1.9.2.11 Maxversion>= 1.9.2.11
See my post here: [/questions/759671]
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I have a desktop Windows XP computer. I have tried loading the new version of firefox, and when I try to open this new version of firefox, this message appears all of the time. I have tried shutting down and restarting. I'm not sure what I am doing wrong.
The updater wasn't able to update all the files and some were left as older versions.
You need to do a clean reinstall.
If there are problems with updating then best is to download the full version and uninstall the currently installed version.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup -
Have been using Firefox several years without problem. Tried to open it today and got this error message in a XULRunner box. Tried rebooting and running in safe mode with same results. There may have been an upgrade but I don't remember.
# Uninstall Firefox, but do not select the option to "Remove my Firefox personal data" - that option will delete your bookmarks, passwords and other user data
# Check if the Firefox installation directory still exists, if it does delete it.The default location on 32 bit Windows is C:\Program Files\Mozilla Firefox\
# Re-install Firefox, if you want Firefox 3.6 you can get it from http://www.mozilla.com/en-US/firefox/all-older.html -
After deleting everything, I've also tried to reload 3.6.12 fresh and I get a totally different nss3.dll entry point cannot be found error.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup
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