I am getting different Names for one Shift_ID...

Hi Gurus,
I am new to Oracle report and trying to fix one bug.When I run a report with a particular Shift_ID , I am getting different Customer_Service_Representatives Name in the report.
I checked the sources of each columns in the Layout.
I have also gone through the tables used in the report(actual datas are in Prod for which I have no access) :((
I am Stuck and its not working...
PLease Help!!
THanks

Hi
the thing is the shift ID where they are having problem is in the production Another choice pls define the problem if u can't define (but u didn't mention it)and suppose a solution for it to guarantee a valid data output.
I have to modify the package associated with the Report.if they depends on shift ID that have problem is in the production and needs to modify modify it temporary with a static test data purposes.
and if i got ur point clearly and if i were u i would ask for any hard copies or documents related to this report that would match with the production if it is necessary to have a specific shift ID and i had a limited access to DEV and TEST access.
make sure that u r having a valid data in TEST or dev user otherwise pls try to invent a use case or test data with a new shift_ids and new Customer_Service_Representatives Name and try to test .
Hope this helps...
Regards,
Abdetu...

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