I am Having a Nightmare!!

Hi I would really appreciate some help!
I just got a new 5th gen black 30GB ipod yesterday and I am having major issues trying to get it to work.
I have an ipod mini and so all my updates where completely up to date and so I connected this new ipod to the computer straight away. However I now have the folder/exclaimation point icon and its all in black and white, nothing I try seems to be working!
I have tried uninstalling everything and reloading it (incidentally when I reload it all my itunes music is still there.....which is random). And ive tried to run a factory restore on it (both in disk mode and out of it) but I keep getting error messages or the installer goes completely blank and does nothing for ages!
Help me please! Im cracking up!
Dell   Windows XP  

UPDATE:
Ok I am offically an idiot.......messed about a bit more and found this post very very helpful:
http://discussions.apple.com/thread.jspa?threadID=396267&tstart=15
Managed to get my ipod restored to factory settings (yay!) However then it was being recognised in windows but not in itunes.......to solve this I referred back to Apples excellent troubleshooting guide. Installed the lastest version of itunes.....and there we go! We have a working ipod! I am so delighted and no longer on the verge of tears! (I so thought I had completely banjaxed my brand new ipod!)
Dell   Windows XP  

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