I am having a problem converting word onto PDF . PDF into word.Please help .I am signed and paid to Feb 2015

Can someone advise me why I am having this problem

Always in the past .I have my Word Document on screen and then I go to 
Publish and it atomatically PDF the doc.
The same if I have a PDF to convert to word. I have the PDF on screen and 
to the right of my screen it will say Convert .I press on convert it
converts to  word
In a message dated 12/17/2014 10:01:32 A.M. Eastern Standard Time, 
[email protected] writes:
I  am having a problem converting word onto PDF . PDF into word.Please help
.I am signed and paid to Feb 2015
created by florencejohn (https://forums.adobe.com/people/florencejohn) 
in  Adobe Acrobat.com Services - View the full  discussion
(https://forums.adobe.com/message/7023171#7023171)

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