I am having a problem importing MP4 video into Premier Elements 11.

When I try to edit a video the highlights are turning black/grey and other colours are turning white or grey making the video look like a negative . . . sometimes the colour goes completely but not always. Also, when this happens the whole thing freezes. I tried running the videos on QuickTime and they run okay which makes me think it's not the graphics card but Adobe Elements that's the problem. Any help would be greatly appreciated. Thanks.

>think it's not the graphics card but Adobe Elements that's the problem
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
MP4 is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

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I am trying to import a video into Premier Elements 11 and keep getting an error message

I'm trying to import a video into Premier Elements 11 and keep getting an error message but it doesn't say what the error is.

This is the Photoshop Elements forum. You want the Premiere Elements forum:
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Your thread had apparently been transfer in the transfer process. Please see the duplicate which has already been responded to.
http://forums.adobe.com/thread/1277309?tstart=0
I will ask that the thread that we are in now be closed to avoid confusion.
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Thanks so much for the quick response.
When I start my project I do have the Hard Disk Camcorder setting selected. I did clean the C drive and defragment as well. I put the finalized disc into my computer's disc drive and used the Media Downloader in Premiere Elements; selecting the Get Media from DVD Camcorder or PC DVD Drive. I get the same results. Only a small part of the dvd is being imported.   I am not copying to any other drive. The camcorder the discs are coming from is a Panosonic VDR-D220. I have also tried to plug the camcorder into the computer via USB and import the media with all the same steps mentioned above with the same result.
When I look at the info. on the disc, it shows 15 files. The files are a combination of vob, ifo and bup.
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video_ts    bup file    18kb
video_ts.ifo   ifo file   18kb
video_ts      vob file   166kb
vts_01_0    bup file    14kb
vts_01_0.ifo ifo file    14kb
vts_01_0      vob file   51,538kb
vts_02-0    bup file    16kb
vts_02_0.ifo   ifo file 16kb
vts_02_0    vob file    275,850kb
vts_03_0   bup file    32kb
vts_03_0.ifo   ifo file 32kb
vts_03_0    vob file    1,025,046kb
vts_04_0 bup file     14kb
vts_04_0.ifo ifo file   14kb
vts_04_0   vob file     16,278kb
I am not sure if all that info helps or not. If there is something else I can tell you, please let me know.
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Hi Tom!
Welcome!
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I am having a problem importing MP4 video into Premier Elements 11.

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