I am having a problem opening pdf files. I get an error message saying a problem has occurred with the licensing of this product. Restart your computer and re-launch your product. If this problem still occurs after restarting ... error code:213:19 Can

I am having a problem opening pdf files. I get an error message saying
a problem has occurred with the licensing of this product. Restart your computer and re-launch your product. If this problem still occurs after restarting ... error code:213:19

Hi AdobeFiles,
I'm sorry to hear that you're unable to open PDF files. Please see this Help document: Error 213:19 | Problem has occurred with the licensing of this product | Acrobat X and XI for solutions.
Let us know how it goes!
Best,
Sara

Similar Messages

C7280 - Cannot scan. Error message says another program has control over the device

I opened the HP Device Manager to do a scan. I accepted the settings and the scan started. But part way through the scan, I stopped the scan as I realized that I wanted to change the resolution. I quit the Device Manager and restarted it but when I did, I got an error message saying:
"The function you have requested cannot be performed because another program has control over the device".
I don't have anything else open and so I can't work out what program has control over the printer.
C7280 Prtinter. Mac OSX 10.7.
This question was solved.
View Solution.

I was thinking that if you stopped the process in mid-scan that there may be some background processes still running. Rebooting usually stops those processes.
No, you will not have to do this each time. Next time, though, it may be easier to just let the scan complete and the do another scan at whatever setting you want.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

I have downloaded AI Trial but am getting a Configuration Error as follows 'A problem has occured with the licensing of this product. Restart your computer and re-launch the product. If this problem still occurs after restarting, contact Customer Support

I have downloaded AI Trial but on launching I am getting a Configuration Error which reads '
A problem has occured with the licensing of this product. Restart your computer and re-launch the product.
If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen.
Error: 213:5.
I have tried the restart suggestion, but the problem persists.
Can anyone assist.
TIm

Tim,
This may be one for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for a chat,
Creative Cloud support (all Creative Cloud customer service issues, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
or for Adobe phone Support,
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

Problem opening PDF files for Adobe Reader

Problem opening PDF files for Adobe Reader.
I installed the latest adobe reader for my Mac. Everything is set up. Every time i go to open a pdf file, this shows up...
"Before viewing PDF documents in this browser you must launch adobe reader and accept the End User Licence Agreement, then quit and relaunch the browser."
I installed it through the adobe reader website for free. And even though it says 'by clicking "install now" you are agreeing to accept the user licence agreement terms and conditions' it still says i need to accept the T&C's.
I've tried uninstalling and reinstalling it and same thing over and over again.
Can someone help!?!?!
Please contact me via email direct ASAP at....
[email protected]
Thank you
Message was edited by: nick khzouz

Adobe Reader PDF problems wrote:
"Before viewing PDF documents in this browser you must launch adobe reader and accept the End User Licence Agreement, then quit and relaunch the browser."
Did you actually try doing what the message suggests? Open Adobe Reader and accept the EULA?

Problems opening pdf-files from KM of portal

Hi,
we store documents in our portal in KM. When I use pdf-files that where not saved with Office2007 tools I get the problem, that I can open the file once. If I open it the second time I get the error message "file doesn't start with "%PDF-". and the file will not be opend. If I delete the temporary files in the internet explorer, the file can be opended, again.
If I open the file directly in the internet explorer I don't have those problems, so it seems, that the portal uses a different viewer than the internet explorer itself.
Has anyone an idea how to solve this problem?
Regards
Ulrike

Ulrike,
I think this is a known issue.
Affected versions:
o KMC SAP NetWeaver 7.0 (formerly named 2004s) SP 14
o KMC SAP NetWeaver 7.0 (formerly named 2004s) SP 15
If you have the above KMC and SP Versions then you need to follow the below SAP note:
Note 1146711 - Problem opening PDF files.
Have you checked the belowSAP Note?
Note 954627 - Issues with opening/displaying PDF files from KM
Regards,
Karthick Eswaran

Problems opening .pdf files created in Windows in MAC

My clients that are using Macs are having problems opening password protected PDFs that I created in Windows. Any suggestions?

Are your clients using Adobe Reader on Mac, or the built-in Mac OS Preview? Preview does NOT support the full PDF standard :(.
From: Adobe Forums <[email protected]<mailto:[email protected]>>
Reply-To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>>
Date: Mon, 26 Sep 2011 15:04:18 -0700
To: Leonard Rosenthol <[email protected]<mailto:[email protected]>>
Subject: Problems opening .pdf files created in Windows in MAC
Problems opening .pdf files created in Windows in MAC
created by Hollcy<http://forums.adobe.com/people/Hollcy> in PDF Language and Specifications - View the full discussion<http://forums.adobe.com/message/3939175#3939175

Problem opening PDF files with adobe

I cannot get adobe to open my pdf files. Not from internet nor from desktop.
I downloads fine,. I have installed and reinstalled several times.
If I try to open it looks like it opens but closes immediately. I tried to open adobe, but nothing. A grey screen and that's it. I cannot access the help button

Yes, I finally got it working using number 2:-) Thank you very much
2013/8/1 Pat Willener <[email protected]>
Re: Problem opening PDF files with adobe created by Pat Willener<http://forums.adobe.com/people/pwillener>in
Adobe Reader - View the full discussion<http://forums.adobe.com/message/5557146#5557146

Problem opening pdf file from an app built by Flash Builder 4.5

problem opening pdf file from an app built by Flash Builder 4.5

The iPad and iPhone have NEVER supported Flash and never will. In fact, Adobe is no longer distributing Flash builds to mobile devices.
Time to move on...

I have an iPod Touch version 4.2.1, and whenever iTunes tries to sync my iPod, I get an error message saying "Mobile Backup has encountered a problem and needs to close", and the sync fails. What can I do to fix this problem?

I have an iPod Touch version iOS 4.2.1, 8 G capacity, and whenever iTunes tries to sync my iPod, I get an error message saying "Mobile Backup has encountered a problem and needs to close", and the sync fails. I have tried deleting and reinstalling iTunes, and the same thing happens. What can I do to fix this problem?

Try:
iOS: If you can't back up or restore from a backup in iTunes

A problem has occured with the licensing of this product?

I installed a new hard disk in my MacBook Pro. I had made a backup and after restoring from that everything works except Adobe products. I get the message:
"A problem has occured with the licensing of this product. Restart your computer and re-launch the product. If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen.
Error: 213:5"
I have run uninstall, then reinstalled and reregistered (Photoshop, Illustrator and inDesign). Still the same result.
Any ideas about what I can do?
markdevisser

You cannot restore Adobe apps from a backup. Run the Creative Suite Cleaner Tool, reinstall them properly. If it still doesn't work, you seriously should consider reinstalling your machine from scratch without resorting to the backup data. Doing this may have introduced other issues like retaining a flakey configuration that prevents services from being run or invalid user permissions. Tracking this down would be more complicated than just starting over with a clean slate...
Mylenium

When I try to download the windows support software it is coming up with an error message saying I am not connected to the internet but having checked the network diagnostics several times I am definitely connected but it still won't work. Any ideas?

When I try to download the windows support software it is coming up with an error message saying I am not connected to the internet but having checked the network diagnostics several times I am definitely connected but it still won't work. Any ideas?

I get a problem like yours. I have a mac mini with 2 hdds the server and hd2 I installed windows 7 and the windows works fine. except it will not allow me to get on the net. I get error 651. I can boot back to lion and the internet connection works. I googled and error 651 does seem to show up. I would like a work around.

When I access the itunes store I get an error message saying that Itunes has detected a problem and has to be closed

When I access the itunes store I get an error message saying that Itunes has detected a problem and has to be closed. The rest of Itunes is working fine... Any help?

There could be any number of items causing this. First off is do you have an active internet connection? If so have you tried rebooting you computer?

Why can't I open pdf file? Get a black box with a white x in the upper left hand corner that won't

Why can't I open pdf file? Get a black box with a white x in the upper left hand corner that won't open either

I get the same thing... no matter what site i try to pull a pdf for IE10, it gives me the black x... if i use chrome it works, but my client does not want to use a different browser.
I followed the guide that Pat posted... nothing worked... I have uninstalled and reinstalled Java, Adobe reader, Adobe flash,.. upgraded to IE11, then back to IE10 due to medical software that is not compatable with IE11...
The kicker is that my Admin profile works just fine.. no issues.. so i know it has something to do with his profile....
Please.. someone... help!!!

I downloaded Lion and have attempted to 'updat' it from apps to my imac... after 3 hours of uploading it show mw an error message saying there's something wrong with my internet connection... which there is not. Anyone else experience this?

I downloaded Lion and have attempted to 'update' it from apps to my imac... after 3 hours of uploading it show me an error message saying there's something wrong with my internet connection... which there is not. Anyone else experience this?

What type of Internet connection do you have? How fast is it?

When I try to open editor I get an error message that I am not connected to the internet (which I am) or my computer clock is set incorrectly (which it is not).

When I try to open editor I get an error message that I am not connected to the internet (which I am) or my computer clock is set incorrectly (which it is not).

This is normally to do with activation. You need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Serial number issues or activating my product
3. Click on the blue button: Still need help? Contact us – then click the button marked “chat now”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Ensure you have your serial number.
Click here to get help now Contact Customer Care

I am having a problem opening pdf files. I get an error message saying a problem has occurred with the licensing of this product. Restart your computer and re-launch your product. If this problem still occurs after restarting ... error code:213:19 Can

Similar Messages

Maybe you are looking for