I am having an issue with my adobe acrobat 9 pro. Every time I try to open a pdf from someone it opens it up with my free adobe reader rather than the Acrobat 9 pro so then I don't have all of the functions of 9 pro. How do I get it to open with 9 pro ins

I am having an issue with my adobe acrobat 9 pro. Every time I try to open a pdf from someone it opens it up with my free adobe reader rather than the Acrobat 9 pro so then I don't have all of the functions of 9 pro. How do I get it to open with 9 pro instead of the free reader?

It may depend on the plugin that is loaded into your browser. However, right click on a PDF and select the Open With option and go to the default button to select Acrobat as the default. That might do it.

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I don't have all me photos in photo stream. How do I get them all onto my phone?

How do I get all my photos onto my iPhone from photo stream? It doesn't have all the photos on my phone.

icloud photo stream is 5GB if your have more photos you need to buy more storage

Every time I try to purchase a song from itunes, it says I have to put in security questions and answer them, which it's never done before. Then after I do the questions, it says that an error occurred and my changes couldn't be saved. HELP!

Every time I try to purchase a song from itunes, it says I have to put in security questions and answer them, which it's never done before. Then after I do the questions, it says that an error occurred and my changes couldn't be saved. It has been doing this for weeks, and I can't purchase anything! HELP!

Hi mterry1723, one solution that might be worth trying is this:
- Close iTunes, if it's open
- Open Safari and got to 'Preferences'
- Select 'Security' on the top
- Untick all the security options in the menu
- Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
- Highlight them (select them collectively) and press 'Remove'
- Now open iTunes and buy the song as usual.
- You may be asked to do the same security process as before, so do as asked.
- Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal

I purchased adobe acrobat but every time I try to open it I get a message saying trial has expired

I purchased adobe acrobat but every time I try to open it I get a message saying trial has expired.
Acrobate downloaded successfully. no problem there. but it won't open. only gives me the error message that trial has expired and do I want to buy it. i already bought it so... i'm stuck. I have tried shutting everything down and starting again (twice) still the same error. tried re-downloading. no help. any ideas?

Is it giving you any option to sign in or license this software. If yes click on sign in/License this software to proceed further and activate it. If it is perpetual license activate by entering your serial key and signing in and if it is a subscription then just sign in with your Adobe it an dit will get activated.

I am running OS X 10.5.8 and don't see an iCloud icon in my system preferences. I do see a Mobileme icon but I would like to have all my mac devices on iCloud. How can I get iCloud on my desktop?

I am running OS X 10.5.8 and don't see an iCloud icon in my system preferences. I do see a Mobileme icon but I would like to have all my mac devices on iCloud. How can I get iCloud on my desktop?

iCloud requires 10.7.2 or later. See the following about how to upgrade:
Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion - System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
         See App Compatibility Table - RoaringApps.
     For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

(1) Is there any way that I can get the transition menu to remain on the screen. I select a transition, drag it to the timeline and after I click done I have to start the process all over to perform this action on the next transition. I have premiere elem

(1) Is there any way that I can get the transition menu to remain on the screen. I select a transition, drag it to the timeline and after I click done I have to start the process all over to perform this action on the next transition. I have premiere elements 12. In older version the menu would stay on the screen.
(2) In pan and zoom how can start zoom on a photo in the original picture and zoom in and the next picture zoom out and the next photo pan from right to left and the next photo pan left to right.
Thanks
Sam

TidyCup
What computer operating system is your Premiere Elements 12 running on? If you have not already, be sure to update 12 to 12.1, using an opened project's Help Menu/Update.
But to the immediate questions, assuming Windows 7, 8, or 8.1 64 bit....
1. No, it is what it is. But, are you applying the same transition each time? If so, then highlight/select all the clips involved (all at one time), then Timeline Menu/Apply Default Transition will do just that for the highlighted/selected clips.
To highlight/select more than one clip at a time, hold down the Shift key of the computer main keyboard and then click on each clip that you want in the group selection
or
with your mouse cursor draw a rectangle around the clips that you want to select
2. Are you using the Premiere Elements 12/12.1 Expert workspace Pan and Zoom Tool? Or the pan or zoom presets under fx Effects/Presets/? With those you can do pan or zoom, not pan and zoom.
Or, are you in the Elements Organizer 12 Slideshow Editor using the pan and zoom effect there? Or, are you using keyframing the Motion Scale property for zoom and the Motion Position property for pan?
Are you asking about photos with landscape or portrait orientation?
The pan and zoom tool does one photo at a time.
Have you read the Adobe documentation on the Pan and Zoom Tool?
http://help.adobe.com/en_US/premiereelements/using/WSeffff8bffc802084-494411db12fd35452dd- 8000.html
Please review and clarify and then we can get into greater details on this.
Thanks.
ATR

HT201363 I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fi

I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fix this ?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105412)

I have an old ipod and want to know how to get everything off it and into my iTunes library. My old computer died and the original library was lost, so don't have any of the content saved anywhere else.

I have an old ipod (it's the very thin oblong one in purple, the one before the one that does video) and want to know how to get everything off it and into my iTunes library. My old computer died and the original library was lost, so don't have any of the content saved anywhere else. I now have an iPhone 5S and listen to music on that, so want to be able to listen to things from the old ipod too.
Can anyone help please?
Thanks very much
Jane

Apple normally does not get involved in handling lost objects like this. Since a real name is not installed it will be much more difficult.
You can try contacting Apple support at the US number, assume you are US going to BWI from the listing: http://support.apple.com/kb/HE57 and explain the situation and see if they offer any suggestions.

Every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

jade harding
What version of Premiere Elements are you using on Windows 8.1 64 bit? For now I will assume Premiere Elements 12 in a NTSC set up.
Your iPhone 5s video is expected to be 1080p @ 30 progressive frames per second? Do you confirm that? Because of the source of your video, it is highly likely that you are dealing with a variable frame rate.
Please give the following a try to see if you then have an "importable" product to take into Premiere Elements presumed 12/12.1.
Download and install the free HandBrake program.
http://handbrake.fr/
Import your video file into the program.
Make sure you browse to and set Destination (suggested Desktop location)
Go to the Video Tab and set
Video codec = H.264 (x264)
Frame Rate = 29.97
put a dot next to Constant for the Frame Rate
Click on the Start at the top left of the workspace
Wait for the "Queue Finished" to appear in the progress bar at the bottom left of the workspace.
Then see if this H.264.mp4 (1920 x 1080 @ 29.97 progressive frames per second file can be imported into Premiere Elements 12 project with a manually set project preset of NTSC/DSLR/1080p/DLSR 1080p30@ 29.97.
Details for setting manual project preset can be found in
ATR Premiere Elements Troubleshooting: PE11: Accuracy of Automatic Project Preset (New Project Dialog) Setting
The details that I have posted in this reply are customized for Premiere Elements and should work fine for you.
We will be watching for your results.
ATR

I want to know how to backup my library to a fixed backup drive rather than to a CD or DVD. I mostly have audiobooks in the library and my computer is running out of space. There are so many that copying them to a CD or DVD would be a horrendous waste of

I want to know how to backup my library to a fixed backup drive rather than to a CD or DVD. I mostly have audiobooks in the library and my computer is running out of space. There are so many that copying them to a CD or DVD would be a horrendous waste of time and resources. Can you please help me?

msscott69 wrote:
I want to know how to backup my library to a fixed backup drive
Copy your ENTIRE iTunes FOLDER to an External Drive...
Full Details Here > http://support.apple.com/kb/HT1751
Also... Have a look at these 2 Videos...
http://macmost.com/moving-your-itunes-library.html
http://macmost.com/moving-your-itunes-media-to-an-external-drive.html

I have just purchased exportPDF and every time I try and export a PDF it keeps asking me to pay again!!!!

I have just purchased ExportDPF and every time I try and export a PDF it keeps asking me to pay again!!!!

Hi markw14322597,
I've just checked your account: Your subscription order is still pending, which is why you're unable to log in and use your subscription just yet.
It can take 24-48 hours for an order to process, but once it does you'll be able to log in and convert files.
Best,
Sara

I've got a new iMac with Mountain Lion OS. Created a slideshow complete with music in iPhoto. Every time I try to export to iPhoto slideshow folder, it freezes. Help!

I've got a new iMac with Mountain Lion OS. Have created a slideshow complete with music in iPhoto, but every time that I try to export it to an iPhoto slideshow folder, it gets halfway through and freezes. This has been going on for a couple of days. I've tried opening iPhoto holding down the option key, but it doesn't make a difference. Any advice, please?

Upgrade to v9.4.1 or
Trash the HP Plug in from /Library/Application Support/iPhoto
There are two libraries where this plugin might be
HD/ Library
and
HD/Users/Your Name / Library
(On 10.7 or later: Hold the option (or alt) key while clicking on the Go menu in Finder to access the User Library)

HT1296 my computer crashed and I lost all my music in iTunes, I still have all of it on my Ipod Touch, how can I get my music from the Ipod back into itunes?

my computer crashed and I lost all my music in iTunes, I still have all of it on my Ipod Touch, how can I restore my music back to iTunes from the Ipo Touch?

How to use your iPod to move your music to a new computer

Why must I activate my Adobe Acrobat every time I try to view a PDF?

Hi There! I have reinstalled my Adobe Acrobat 7.0 Standard, as a recent work network upgrade removed all non-standard programs from our computers. The installation process included having to activate it, which I did. Since then, almost every time I need to open and view a PDF, I get the activation warning and have to activate again. Sometimes it works, and I can continue to view the PDF. Sometimes the activation screen warns that I have activated too many times and shuts down! Please help.

Well, it never activates properly, meaning the pertinent data is not stored permanently. Could be anything from local user privileges to networking stuff. Talk to your IT again. They probably made a mess with whatever they did. Activation requires admin priviliges at least for the first time...
Mylenium

I just got the 4s and my computer broke so I don't have a way to sync my new phone how do I get my contacts and games on it from old iPhone?

Help how do I sync my new 4s when I have no comPuter inorder to get contacts apps and games onto it

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I am having an issue with my adobe acrobat 9 pro. Every time I try to open a pdf from someone it opens it up with my free adobe reader rather than the Acrobat 9 pro so then I don't have all of the functions of 9 pro. How do I get it to open with 9 pro ins

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